Cardinal Financial Company, LP Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Cardinal Financial Company, LP Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

Cardinal Financial offered a better rate on my mortgage so I followed the normal refinance process of full disclosure of my assets, income, and obligations. There was no doubt that I had at least 60 % equity in my home based on selling prices of like models in our subdivision. I said to Cardinal Financial if I did not qualify for any reason I would not pay for an appraisal. Cardinal Financial said I qualified so I paid the $470.00 for the appraisal. The appraisal came 10 % lower than comparables, but still showed 50 % equity. I have a pension, social security, and had a part time job. Next thing Cardinal called me and said the part time job needed to be in existence for 2 years and suddenly I did not qualify. Since my wife at this time received an inheritance that could bridge this income shortfall through an annuity I offered this as a substitute for the part time job. The individual I was working with suddenly would not return my calls as well as any of my contacts at Cardinal. I registered a complaint to the North Carolina - ( case id : - ) to get my $470.00 back and even though they responded that I did n't qualify because of the - job, they never answered my other questions such as why I qualified before the appraisal but not after they got my $470.00.

Cardinal Financial Company, LP customer in Arizona
Jun 13, 2016

* Source: CFPB Complaint Database

Cardinal Financial Company, LP response to complaint:
Closed with explanation

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