Review and analysis of over 113 complaints against Barclays
Barclays consumers have reported over 113 official complaints related to Advertising and marketing. Out of the 113 consumer complaints against Barclays, 19% were disputed by the consumer (i.e. the consumer was not happy with how Barclays responded to their complaint) and 99% were processed in a timely manner. 14% of consumer complaints against Barclays resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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Barclays Credit card advertising and marketing February 3, 2016 - I was on a princess cruise in our room was a credit card brochure advertising 12 months interest free credit for onboard purchase and future cruise deposit. We applied onboard with cruise specialist who talked us into a future cruise deposit took our deposit and application. When we got home we started getting interest charges from the Barclay card who said the promotion was no longer valid when we opened the account even although it was sold to us under the understanding that the brochure was valid. - says they will inform their staff that it is no longer valid. Barclaycard says too bad. T... |
Barclays Credit card advertising and marketing November 21, 2015 - I have had a - - for years that included as the primary benefit, annual companion tickets as a reward. There is a substantial annual fee. Upon renewal this year, I did not receive my companion tickets. When I called, I was told that the companion tickets had been discontinued. I was not made aware till after the fee. I receive all communcation electronically and did not receive in sufficent clarity to know that the primary benefit of the card 's annual fee had been discontinued. I was also told that there was another card with a higher fee that still has the benefit. And then I was told ... |
Barclays Credit card advertising and marketing November 20, 2015 - I have received over the past 3 years several pre-approval notices from Barclaycard stating that I was already approved to go ahead and apply, when I do then I get a denial notice. This puts a HARD hit on a persons credit with all - of the major credit reporting agencies. I again not even 3 weeks of being denied again from Barclaycard received another pre-approval notice asking me to apply. I called the number and the rep insisted that my denial must have been a mistake and to reapply. Sorry but I 'm not as dumb as most of the Americans that these banks believe we truly are. I want them to ... |
Barclays Credit card advertising and marketing October 26, 2015 - Per Barclay Arrival + - account # -The account was suddenly and unexpectedly closed with creditor Barclay along with my earning of points reward, a letter was received few weeks after, with a closure reason due to history of account usage, and never more of it. Now the account has been in a good stand for a whole year since 2014, never late, never cycle the credit limit, the purchases is always under - for monthly spend, I have earned their points award system on a legit base from daily spend, and the membership fee has been paid. There is no reason that they cancel and confiscate all... |
Barclays Credit card advertising and marketing August 16, 2015 - In an effort to establish an individual line of credit for my wife, we decided to obtain a credit card in her name. After exploring the many options available, and based on our needs, we elected the Barclay 's - - Dividend Master Card at an annual fee of $89.00. Specifically, we are retired and we travel often to visit our children in other states. This card offered a $99.00 companion ticket each year and a one day pass to the - - club. This would greatly assist us in our expenses during retirement and was the right choice for us. Application was made and she was approved on -... |
Barclays Credit card advertising and marketing June 30, 2015 - Barclay 's Bank closed my Barclay 's Arrivals - for unknown reasons. As a result of the closure, my accumulated rewards equivalent to $140.00 was forfeited. I would like to note that at no point was my account past due or delinquent, and I have paid my bill on time each month, every month. I believe it is borderline fraduelent that Barclays advertises a Rewards program that gives 2.2 % back, but can also close an account for unknown reasons and confiscate accrued, but not redeemed rewards. I am requesting reimbursement in the amount of $140.00, for the amount of rewards that was forfeit... |
Barclays Credit card advertising and marketing June 25, 2015 - In -/-/- my husband and I took on a line of - - via Barclay Card in order to buy a computer. The credit line was advertised as - months, no interest. Two years later, in - of this year I was blindsided by a $630.00 interest charge on my account. I inquired with the creditor and this was their response : '' Our records show that you received an extended amount of time to pay off your - purchase without receiving finance charges. Where the purchase was not paid in full by -/-/-, finance charges were calculated from the original date of purchase and billed to your accou... |
Barclays Credit card advertising and marketing June 10, 2015 - I just filed a complaint with the - about this, because I have already emailed customer service previously about it, and you STILL allowed your LIES AND FALSE ADVERTISEMENT to continue!!! The - complaint number is -. I feel like your company has FALSE advertisement, which is ILLEGAL!!!! You provide FALSE information when you LIE, and state that after 5 months of satisfactory credit history with your company, you will automatically increase the credit amount. I HAVE HAD E-CELLENT, E-CELLENT history with your FALSE ADVERTISEMENT company. I have charged up my card, multiple times, and th... |
Barclays Credit card advertising and marketing June 7, 2015 - - separate times I have made reservations with - resorts. When filling out the payment information there is a pop up that says if you are approved with a credit card from barclayus you can save - - dollars on this reservation. Both times I have been approved and although it states it will take you back to the site it does not. I called Barclay and - and sent letters to both and received no resolution or compensation. I believe they are merely trying to gather personal information and I am probably one of many victims of their desceptive practice. The - incident was in -/-... |
Barclays Credit card advertising and marketing May 6, 2015 - Barclay Credit card offered 0 % in 18months financial to purchase my laptop. After 18months passed I could n't paid off, they charge me interest close to 30 % based on original purchase price retroactively. Suddenly I saw close to $1000.00 interest charge over $3500.00 laptop. They claimed Deferred Interest Financing '' in written in the contract but not clearly explained at signing. I thought my interest will e charged on unpaid part after 18 month promotion is over. - time i saw Deferred Interest Financing '' in the communication was 5 month later email after I signed. Even that ema... |
Barclays Credit card advertising and marketing April 18, 2015 - I filed a previous complaint against Barclay regarding an offer I appliedfor and was accepted by them on - -, 2014, for a credit card0 % interest for 14 months. I received no email from them as I was told Iwould verifying the terms, nor did I receive anything through the postalservice. Upon receiving my - statement, there was no interest charged. on that statement. On the - statement, there was. I looked and sawthat I was being charged a rate of 24.99 % interest. I would NEVER haveapplied for any card with that kind of interest. I did n't need the card, but Ithought 0 % interest fo... |
Barclays Credit card advertising and marketing April 7, 2015 - On or about - -, -, I was approved for a Barclay credit card. When I Whehn I When I applied, I was comparing - different cards offering 0 % interest. The Barclay card offered 0 % interest for 14 months and I decided on it. I was approved for a $2000.00 credit limit and was told I would receive anemail with the terms. I never received that email. My first billing statement showed no interest being charged, as expected. However, my second billing statement showed interest of $25.00. The third billing statement showed interest of $3200.00. The fourth billing statement has intere... |
Barclays Credit card advertising and marketing March 30, 2015 - I signed up for a USAirways - - credit card in -/-/- when they were running a special promotion : Pay the annual fee of $89.00 and receive - companion flight certificates to be used anywhere they fly for $99.00 each. Shortly thereafter, US Airways and - merged and I was sent a letter that they will no longer honor the companion certificates. They did not offer to refund my $89.00 annual fee. They only offered - bonus miles if I spent another $3000.00 on the card in 3 months. The company made good on the - miles, but I just received a promotional mailer stating th... |
Barclays Credit card advertising and marketing March 19, 2015 - I accepted a credit card off for the Barclays - -. The initial disclosure provided to me indicated a promotional rate of 0.00 APR on purchases ( 6 months ) and balance transfers ( for 15 months ). Upon receiving my card the disclosure provided did not reference the promotional rate on the balance transfers, therefore I called the company to discuss and was told the promotional was only on purchases. Therefore, I submitted a complaint through the bank 's website on -/-/15. After several back and forth responses and a letter received, it was still being indicated the promotional rate... |