Barclays Credit card department,
Advertising and marketing California
I accepted a credit card off for the Barclays - -. The initial disclosure provided to me indicated a promotional rate of 0.00 APR on purchases ( 6 months ) and balance transfers ( for 15 months ). Upon receiving my card the disclosure provided did not reference the promotional rate on the balance transfers, therefore I called the company to discuss and was told the promotional was only on purchases. Therefore, I submitted a complaint through the bank 's website on -/-/15. After several back and forth responses and a letter received, it was still being indicated the promotional rate is only on purchases. As already expressed this is not what was initially disclosed to me and therefore this is deceptive to me as a consumer as I made a credit decision based on the initially information provided to me that appear to be false. I have provided the link below that provided the terms and conditions of the card that included the promotional rate of balance transfers. My other concern is what other deceptive practices might the bank be conducting. https : //www.barclaycardus.com/apply/Landing.action? - & - : //www.barclaycardus.com/app/japply/lp/TnCs.jsp? -
Barclays customer in California
Mar 19, 2015
* Source: CFPB Complaint Database
Barclays response to complaint:
Closed with explanation
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