Barclays Credit Card Complaint

Advertising and marketing

Barclays Credit card department,

Advertising and marketing Florida

On or about - -, -, I was approved for a Barclay credit card. When I Whehn I When I applied, I was comparing - different cards offering 0 % interest. The Barclay card offered 0 % interest for 14 months and I decided on it. I was approved for a $2000.00 credit limit and was told I would receive anemail with the terms. I never received that email. My first billing statement showed no interest being charged, as expected. However, my second billing statement showed interest of $25.00. The third billing statement showed interest of $3200.00. The fourth billing statement has interest of $34.00, even though thebalance was less than last month. This was definitely a bait and switch '' offer. I usually print out the termsof any offer or purchase I make online, but was n't given that opportunityby Barclay and was told I would receive an email from them, which I did. However, they did nothing except tell me I was approved ''. I received noterms either by email nor by regular mail. When I called to complain, I was assured that, yes, I did agree to 24.99 % interest. There is NO WAY I would ever have even applied for this cardat that rate. I immediately cancelled the card. I did n't need it and onlyapplied in order to do some home remodeling at 0 % and then do abalance transfer from my other card. Now I 'm stuck paying off - cards, the Barclay card having almost - the interest rate as the - - I usually use. So far, this false/deceptive advertising has cost me $92.00 since - -, -, when it was supposed to be $0.00 untilFebruary, -. I attempted to attach the statements showing theinterest charges but was unable to do so. I will provide them if and whennecessary. Thank you.

Barclays customer in Florida
Apr 07, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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