Barclays Credit Card Complaint

Advertising and marketing

Barclays Credit card department,

Advertising and marketing Florida

On or about - -, -, I was approved for a Barclay credit card. When I Whehn I When I applied, I was comparing - different cards offering 0 % interest. The Barclay card offered 0 % interest for 14 months and I decided on it. I was approved for a $2000.00 credit limit and was told I would receive anemail with the terms. I never received that email. My first billing statement showed no interest being charged, as expected. However, my second billing statement showed interest of $25.00. The third billing statement showed interest of $3200.00. The fourth billing statement has interest of $34.00, even though thebalance was less than last month. This was definitely a bait and switch '' offer. I usually print out the termsof any offer or purchase I make online, but was n't given that opportunityby Barclay and was told I would receive an email from them, which I did. However, they did nothing except tell me I was approved ''. I received noterms either by email nor by regular mail. When I called to complain, I was assured that, yes, I did agree to 24.99 % interest. There is NO WAY I would ever have even applied for this cardat that rate. I immediately cancelled the card. I did n't need it and onlyapplied in order to do some home remodeling at 0 % and then do abalance transfer from my other card. Now I 'm stuck paying off - cards, the Barclay card having almost - the interest rate as the - - I usually use. So far, this false/deceptive advertising has cost me $92.00 since - -, -, when it was supposed to be $0.00 untilFebruary, -. I attempted to attach the statements showing theinterest charges but was unable to do so. I will provide them if and whennecessary. Thank you.

Barclays customer in Florida
Apr 07, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints1/20122/20125/20126/20127/20128/20129/201211/201212/20122/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20152/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysAdvertising and marketing67.3%14.2%14.2%1.8%1.8%0.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.0%19.9%3.4%1.3%0.4%12.3%62.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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