Barclays Credit Card Complaint

Advertising and marketing

Barclays Credit card department,

Advertising and marketing Massachusetts

I signed up for a USAirways - - credit card in -/-/- when they were running a special promotion : Pay the annual fee of $89.00 and receive - companion flight certificates to be used anywhere they fly for $99.00 each. Shortly thereafter, US Airways and - merged and I was sent a letter that they will no longer honor the companion certificates. They did not offer to refund my $89.00 annual fee. They only offered - bonus miles if I spent another $3000.00 on the card in 3 months. The company made good on the - miles, but I just received a promotional mailer stating that they are offering the original deal again : - companion tickets for $99.00 each ... I just spoke with the company and I ca n't get a straight answer. They refuse to discuss the fact that the promo was taken away and now that it is being offered again, they said they could give me $99.00 companion certificates but they would only be good for use in -/-/-. Problem is that we take - vacation per year and already purchased full-price tickets for our -/-/- vacation because we were told they no longer offer the original deal ... Is this even legal?

Barclays customer in Massachusetts
Mar 30, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Consumer disputes how Barclays handled their complaint

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints1/20122/20125/20126/20127/20128/20129/201211/201212/20122/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20152/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysAdvertising and marketing67.3%14.2%14.2%1.8%1.8%0.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.0%19.9%3.4%1.3%0.4%12.3%62.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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