Review and analysis of over 66 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 66 official complaints related to Taking out the loan or lease. Out of the 66 consumer complaints against U.S. Bancorp, 21% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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U.S. Bancorp Consumer Loan taking out the loan or lease December 19, 2016 - US Bank is knowingly and intentionally, providing miss-information to run up an accumulate late fees. Every time a called in to make a payment I was being told that there was not late fee due. Now at the end of the contract, I am being billed a total sum of late charges as part of " termination charges '' along with a termination fee. I believe this to be a calculated process to increase fee income and is unfair to consumers and fraudulent. At no time was I ever billed or asked to pay a late charge during the life of the loan.... |
U.S. Bancorp Consumer Loan taking out the loan or lease November 23, 2016 - My lease matures on - - and the car is due back within 10 day so maturity. In the beginning of -, I called the US BANK to confirm that my final payment submitted cleared my financial obligation excluding charges for excess mileage, wear and tear etc ... They confirmed that I had satisfied my lease and in fact had a $29.00 overpayment credit. No funds were due to US Bank. Today, - I received an invoice from US BANK for $430.00 due for -. Confused I called the bank. After significant hold time, the first agent confirmed I owed nothing and had a credit. But, she could not expla... |
U.S. Bancorp Consumer Loan taking out the loan or lease November 15, 2016 - traded in a leased vehicle during final months of lease term for an - leased vehicle in -, -. All final lease payments and terms were paid to US Bank per their payoff demands in the transaction. I just received a property tax bill for the entire year of - from US Bank ( on -/-/-, more than 4 months after completing final payoff per US Bank demands ). Called US Bank to dispute, was told that I can do what I want in regards to the bill, they will submit report for non-payment to credit reporting agencies if I choose not to pay. Not willing to remove charge for property they ... |
U.S. Bancorp Consumer Loan taking out the loan or lease October 30, 2016 - When I purchased my new lease I specified I wanted my payment due date to be the - of every month. Every bank I 've ever done business with ask you this very question. When the first payment came in the mail, the due on the - of every month. I contacted U.S. Bank to have the payment date changed to the - of every month. In the end I was charged a $50.00 fee and only allowed to move the payment due date by 15 days.... |
U.S. Bancorp Consumer Loan taking out the loan or lease August 24, 2016 - I have a car lease loan with US Bank and I was told by the - dealer that I got the car from that I would get a " pull-ahead '' discount on my vehicle and also up to $2000.00 in credits towards a new vehicle, which my current vehicle is due to be handed in in -. I have not gotten a " pull-ahead '' or any discounts or credits from US Bank. Normally, these " pull-aheads '' and discounts take place 3-4 months prior to the expiration date of lease loan. Apparently, the " pull-aheads '' are NOT from - but rather from the loan company. Some people get it and some do not. Since this is a fe... |
U.S. Bancorp Consumer Loan taking out the loan or lease August 22, 2016 - My credit score according to -, is -. I applied for a pre-approval to US Bank on -/-/-. They obtained my credit report on -/-/-. On -/-/-, I contacted them to inquire as to the status. They requested to contact the dealer and ID the car, both of which I happily orchestrated. I told them I need an answer, as they advertise " approval in minutes '' and I am losing the option to buy this particular auto. After requesting further documentation, I angrily told them in no uncertain terms I would NOT do business with them. They were aware of the - value of the auto I was p... |
U.S. Bancorp Consumer Loan taking out the loan or lease June 21, 2016 - I turned over my lease three months in a impeccable condition on -, - 2016. I got acknoledgement from dealer with odometer statement. I always paid my lease payment on time without even a single day being late for last three years. I returned car to dealer and leased another similar vehicle. The lease was with US Bank and made a call to them and understood the lease remaining four months $850.00 to be paid. I paid to the dealer and dealer sent payment of $1000.00 to the bank. Bank sent me a letter on -/-/2016 about additional money. The car was very clean and less mileage than ... |
U.S. Bancorp Consumer Loan taking out the loan or lease June 6, 2016 - US Bank is charging a fee to lessees, in the amount of $1500.00, if the consumer elects to exercise their purchase option through a dealer, not directly through US Bank, at the end of their lease. This fee is not disclosed on the Lease contract. The contract does disclose a purchase option fee of $350.00 which is calculated into the purchase option price. US Bank was a primary lease provider for - for approximately 4 years which exposes many consumers to this extra, hidden fee. I have attached a scan of a contract which does not disclose either the fee or the fact that the consumer can ... |
U.S. Bancorp Consumer Loan taking out the loan or lease April 30, 2016 - An application was submitted several months ago and denied. Recently, US Bank has called to say a loan has been approved. I waited several weeks but decided to go ahead since US Bank is a reputable bank. After having to pay several " fees '' through - cards, the company still has not granted the promised loan. When I requested the fees be refunded, they said they could n't until a last fee was paid. Apparently, even though I was able to reconnect with these people, they are not going to refund the amount paid or the loan. They said d it would take 45 days for a refund and yet they took the ... |
U.S. Bancorp Consumer Loan taking out the loan or lease April 6, 2016 - I was contacted via text message saying I was approved for a loan $ - $10000.00. I was given a number to call to discuss the details of my loan. He asked me that standard questions a loan officer would. He then was telling me about some insurance that I would need to take out on my loan and that it was for my protection. If I could n't make a payment then this insurance would make it for me. He then asked if I had a - near by and that I would have to money gram him the payment for the insurance but he insured me that I would get my money back. ... |
U.S. Bancorp Consumer Loan taking out the loan or lease March 29, 2016 - The details are in the attached letter that was sent to the bank. I was pressured into giving up my car and buying a newer one a at - - -, CA. This matter is with the banks- Firstly, the bank issued a loan that I had no ability to repay. My income was, and still is $480.00 that I receive from the VA for my -. Second issue, the bank unilaterally changed the contract by altering the interest rate. Third issue was a disaster when the vehicle was repossessed. They mis-handled funds, sent letters saying they would do one thing and then did another. The entire evolution was a - s... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 28, 2016 - I contacted the CREDITOR requesting my original promissory note to validate the loan collection. I have received a copy of the promissory note from them which is counterfeit and does not prove they are the holder in due course and does n't bind me into paying them a dime. I requested that if they can not provide this validation of debt to take their marks off of my credit report to all - credit agencies also to give me the title to my vehicle. They are still sending me letters requesting that I pay them for a loan that is not even validated. ... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 14, 2016 - I contacted US Bank for a payoff amount of my remaining lease term to try to trade the vehicle in. I was told a payoff could only be provided to a dealership. When I called with the salesman on -/-/16, he was quoted $25000.00 to payoff the lease. Then the US Bank rep asked if I was leasing another vehicle through US Bank. The salesman said no, stating their dealership does n't have a financing relationship with US Bank. The rep then said he had to recalculate the price, and came back at $31000.00. When the salesman asked why a nearly $ - increase, the rep said " loyalty has it 's ... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 13, 2016 - I took my car into - for repairs and right when I got my estimate for them, they of course sent a salesman over to me saying everything that salesmen do to pressure someone into buying a car. They asked me some initial questions and gave me a pre approval. All I would have to do it give them my car. I said that I could not verify my income ( as I do not have any above $490.00 I receive for my VA - ) and was told that as long as it is under a certain amount ( Cant ' remember the exact amount at this time ) that they would n't have to verify it. So I put down a number and they went throu... |
U.S. Bancorp Consumer loan taking out the loan or lease November 17, 2015 - ... -/-/-, we leased a - - '' through - dealer - of - - '' and put down over $9000.00. We were given - miles in the agreement. We returned the vehicle to - dealer - - '' in - ( Now - - ) -/-/-. The vehicle was inspected by the dealership and found to be unblemished and in very good condition. At the time, we were under the mileage limit by nearly - miles and fully ( 2 ) two months ahead of the expiration date on the agreement! Without any hesitation, U.S. Bank, the leaseholder used by - -, refused to refund to us any of the $ - ... |
U.S. Bancorp Consumer loan taking out the loan or lease July 10, 2015 - My wife and I applied for a used car loan through US Bank. We dealt with - - ( The Branch Manager at their -, CA location ) who was nice at first, but proved to be a bad banker in general. US Bank approved us for what we needed for the car ( $ - ) and offered us great terms. Despite applying together, - advised my wife and I to remove me from the loan because she carries most of the income and I carry most of the debt. He claimed he could get us more favorable rates with just her. I was confused because our other lenders wanted my name on there and werent concerned about it rais... |
U.S. Bancorp Consumer loan taking out the loan or lease June 8, 2015 - Dear Sir or Madam, On - -, 2012 I signed a contract with US Bank to lease a vehicle for - years. As of today, I decided to buy the car. I have called US Bank in multiple occasions requesting a clarification about the pay-off amount that does not reflect the exact amount stipulated in the contract. When I go over the clauses of the contract they mention different amounts that have not been reflected on the contract. The purpose of this letter is to report the abusive practices from US Bank. This financial entity makes up numbers and inflate the real amount due without providing any rea... |
U.S. Bancorp Consumer loan taking out the loan or lease May 18, 2015 - I leased a car from US Bank initially on -/-/-. The lease is close to maturity and I wanted to exercise my options of either buying the car from the Bank or trading it to a dealer to get another car. To make that decision, I wanted to know the ( 1 ) payoff quote that I would pay if I bought the car or the ( 2 ) the amount a dealer would have to pay US Bank to arrive at the trade in value of my car. I called US Bank on -/-/- and again on -/-/- to get that information. I spoke with - of US Bank at - at -. While they gave me my payoff price they refused to tell me how much... |
U.S. Bancorp Consumer loan taking out the loan or lease April 21, 2015 - On - -, -/-/2015 my father and I went to USBank - - - -, CA - to apply for an equity loan with our Florida - House as collateral if needed. My father 's - house at - - - - -, Florida is appraised for $750000.00 and is paid for. We were applying for $60000.00 for repairs we 're been doing since last -. - - and - was assisting us with collecting the information we brought with us to the bank ( w'2 's and property tax for Florida property and income statements. We were told that it takes about - days for process to be completed. I rec... |