Review and analysis of over 18 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 18 official complaints related to Credit card protection / Debt protection. Out of the 18 consumer complaints against Wells Fargo & Company, 22% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 72% were processed in a timely manner. 11% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Wells Fargo & Company Credit card credit card protection / debt protection March 1, 2017 - On -/-/2017 our tax refund was deposited in to my husbands account in the amount of - of which - was then taken by - and applied to an account they state is in default. We were told many times they could do this without notification, when we asked to speak about this and get our money back they have denied supervisors and managers and we were transferred or hung up on. They sent us a letter dated -/-/- which we received on the -/-/- or - which was 1-2 days before they offset our account allowing us to settle but they did not give us time to call in to settle now we are ... |
Wells Fargo & Company Credit card credit card protection / debt protection January 25, 2017 - My elderly father opened a checking account with Wachovia ( Turned Wells Fargo ) sometimes around -/-/- when my dad and I were living in North Carolina. He added me as a power of attorney on his account. -/-/-, we moved to Florida, by then, Wachovia became Wells Fargo. Eventually, the bank offered my father a credit card which he added a COPY of the card to my name to help him with his transactions. After my father passed around three years ago, I notified Wells Fargo, they stiffed me with the entire balance. It was my father ' card, not mine, but they insisted that it 's my respons... |
Wells Fargo & Company Credit card credit card protection / debt protection January 22, 2017 - I have a credit card with Wells Fargo for over 10 years. I 've never been the type to check statements but recently began to and was surprised to learn that I have been getting charged monthly for a service called credit protection. This is not a service that I ever agreed to. I contacted Wells Fargo and a representative agreed to refund the charges dating back to -/-/- totaling around $110.00. I demanded that all charges dating back to when the card was opened to be refunded. She stated that she personally could only do the 6 months but was sending information to the credit defense pro... |
Wells Fargo & Company Credit card credit card protection / debt protection December 3, 2016 - An unauthorized $300.00 charge appeared on my Wells Fargo credit card on - -, 2016. The charge occurred in Florida at a restaurant - - while I was traveling in California. I immediately called to cancel my credit card and report the fraudulent charges. I then called the restaurant and they stated that someone purchased $300.00 worth of gift cards under the name " - - '' ( not my name ). Clearly it was a fraudulent charge. Wells Fargo shipped me a new card, but the charge carried over to the new card. Wells Fargo first failed to identify the fraudulent charge, has been i... |
Wells Fargo & Company Credit card credit card protection / debt protection November 7, 2016 - I have a Wells Fargo Bank credit card for about - years. I was reviewing my charges, when I notice a protection charge in case of unemployment. I call Wells Fargo Bank customer service for a explanation. The customer service indicate to me that they could not help me that I had to call the protection company. Furthermore, I receive a letter about - week later canceling the program and refunding - for 8 months and that I had agree to the product, but did not show me prove that I authorize or apply for the product. However, I have been paying for the product for 15 years. I had - for... |
Wells Fargo & Company Credit card credit card protection / debt protection November 3, 2016 - I have a credit card with wells Fargo bank. I have been having a little trouble paying as have lost my husband as well as loss of income, but retained the debt of 2 people. Have written several letters asking for the opportunity of a discounted pay-off.Only to be told that they do not do anything in writing. I truly did not know that. So they proceeded to pull a dollar amount from my checking account.leaving it overdrawn and leaving me with overdraft fees. Only to inform me they did not charge it off expecting more -... |
Wells Fargo & Company Credit card credit card protection / debt protection October 21, 2016 - Opened Wells Fargo Cash Wise Visa Signature Card on -/-/2016. A balance transfer of $13000.00 and a balance transfer fee of $390.00 were posted to the account on -/-/2016. The following payments totaling $1100.00 were applied to the account : -/-/2016 $390.00, -/-/2016, $390.00, -/-/2016 $340.00. The first statement was issued -/-/2016 showing a minimum payment due of $520.00, including $390.00 to cover the balance transfer fee. When contacted Wells Fargo refused to apply prior payments to first minimum payment although they were made prior to the first payment due ... |
Wells Fargo & Company Credit card credit card protection / debt protection September 12, 2016 - had credit card with wellsfargo each month charged excessive fees no matter how much paid month after month balance never went down. whatever paid like throwing away money. asked for consolidation loan for help turned down, someone needs to look into how charge excess credit card fees something going on with this company.PLEASE PUT WELLSFARGO UNDER MICROSCOPE ON THEIR CREDIT CARD FEES AND INTEREST RATE.... |
Wells Fargo & Company Credit card credit card protection / debt protection September 10, 2016 - I opened a business checking/savings account in 2011 with Wells Fargo and they were using a credit card for advances without telling me. I could n't even see the card or the card account information on line. After a couple years I went in and told them they had charged me $160.00 for $150.00 in advances and I told them it was n't fair and asked to get the $160.00 returned but they said they would n't so at that point I closed my account and moved to another bank.... |
Wells Fargo & Company Credit card credit card protection / debt protection September 9, 2016 - -/-/2016 I was the victim of credit card fraud. I was put into contact with a computer service company by - after I could not access my email account. My password stopped working and my recovery email was long since deleted. The company ( who I did not get a name for ) offered to get me into my - account and delete it, per my request, for $99.00. I paid them and gave them remote access of my computer. I watched them do some programing on my computer that I did not really understand, when they finished they claimed that my account was deleted and in a couple of days it would be gone f... |
Wells Fargo & Company Credit card credit card protection / debt protection September 9, 2016 - Wells Fargo opened an UNauthorized credit card account for my son. He had just turned - years old, was a - and had no job, instead took care of his sick father. He was not financially capable of repaying this nor did he have any kind of financial literacy regarding credit. This was in -/-/-. I was not aware of any of this until he had a balance charged off. -/-/- I sent Wells Fargo a letter stating that issuing my son a credit card was in violation of The Credit Card Accountability, Responsibility, and Disclosure Act of -/-/- which states numerous criteria but one of which... |
Wells Fargo & Company Credit card credit card protection / debt protection September 7, 2016 - I was contacted by phone in the -, - area ( phone number : - ) by someone claiming to be a Wells Fargo representative regarding collecting a debt. They immediately asked my for my credit card number, so I hung up.... |
Wells Fargo & Company Credit card credit card protection / debt protection September 1, 2016 - I received an email from my bank ( Wells Fargo ) telling me that I would be receiving a new credit card because my card " may be at risk for unauthorized transactions. '' I called to ask what caused the bank to take this action. Someone at the Wells Fargo Fraud Department told me that there had been a financial data breach at one of the merchants I had done business with. I asked for the name of the business, but was told that " - does n't supply that information to us. '' He said that after the whole - episode they do not disclose company names. How is this legal? Do n't I have a right ... |
Wells Fargo & Company Credit card credit card protection / debt protection July 29, 2016 - I am listed as an authorized user on my husband 's credit card account. I did not give my consent to be an authorized user for Wells Fargo and - -. I discovered that my personal information was used when it appeared on - -. I want these credit cards removed off of my credit report. also, I want the hard copies inquiry removed from my history.... |
Wells Fargo & Company Credit card credit card protection / debt protection July 9, 2016 - I used my Wells Fargo credit card to purchase - - ticket. On the Tuesday of my flight, - - cancelled the flight without reason. I had to buy an - - - way ticket for $580.00. I was very annoyed and - promised to send me - miles to make up for the inconvenience. But they never did. So i filed a dispute through my credit card company. 6 weeks later, Wells Fargo initially told me - acknowledged their wrong and that they ( - ) had promised to issue me air miles. They promised to check my account in 2 weeks and if - did not keep to their word, they ( Wells Fargo... |
Wells Fargo & Company Credit card credit card protection / debt protection May 12, 2016 - Wells Fargo charged a credit fee of - on a balance of - ... |
Wells Fargo & Company Credit card credit card protection / debt protection May 3, 2016 - A credit card account was added to my primary bank account, which I never agreed to, nor seen the card, nor used the credit card. It was never mailed to me. However, I have been getting charged with overdraft fees from my primary account. Which is strange considering that I have not had an overdraft fee in over 10 years due to my savings account. If I go over on my primary account the funds will automatically take from my savings. I had it set up this way for years. When I noticed a charged was added to the credit card account of $100.00 by checking my bank on line, I paid the balance ONLY t... |
Wells Fargo & Company Credit card credit card protection / debt protection April 17, 2016 - I disputed a charge for approx. $1400.00 on my Wells Fargo Credit Card for an unauthorized charge with - ( the merchant ). From the first phone call with Wells Fargo, I clarified to them that I did not authorize the charge. Wells Fargo subsequently concluded and found that - had knowingly, and willingly, bypassed an authorization and confirmation process to force the charge through. Wells Fargo, thereby, confirmed my claim that I did not authorize the charge. Wells Fargo still refused to reverse the charge, saying I had to deal with the merchant. Even when I communicated with the merch... |