Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Credit card protection / Debt protection Colorado

-/-/2016 I was the victim of credit card fraud. I was put into contact with a computer service company by - after I could not access my email account. My password stopped working and my recovery email was long since deleted. The company ( who I did not get a name for ) offered to get me into my - account and delete it, per my request, for $99.00. I paid them and gave them remote access of my computer. I watched them do some programing on my computer that I did not really understand, when they finished they claimed that my account was deleted and in a couple of days it would be gone forever. Two days later I get a call from the company and the man said that his name was - - which, based on his - accent, was clearly not his real name. He said that they had used software on my computer that was against company regulation and they had to refund me the $99.00. I agreed and gave them remote access to my computer again. The man explained that they would wire the money into my account directly and all I had to


it showed that my account had an additional $3100.00 in it. At this point the man put on a show, he claimed that he had made an awful mistake over refunding me and that if he did not fix it he would lose his job. I was a little suspicious but I looked at the balance of my other - accounts ( savings, and credit card ) and they were correct. I felt bad for him and figured that I would not be able to keep the money anyway so I agreed to help him out. He asked be to wire $2900.00 of the money to his associate, a man named - - in -. He told me that the cost of the wire was only $60.00 and I could keep the additional $40.00 for my trouble. After work I went and wired the money. Throughout the process " - - '' called me continuously expressing his gratitude and fear of losing his job. When the - was done he thanked me excessively and offered to give me free computer service. The next day I received a call from a different man who informed me that the money did not go through because it was my first time wiring money and the amount was suspiciously large. He transferred me to - and - again had me give him access to my Wells Fargo account and he " wired '' the money back into my account. When I saw the money was in my account I again went and wired the $2900.00. The next day I got another call from " - '' claiming that this wire also did not go through. At this point I realized that something must be really wrong. Over the past two days I continuously checked the balance of all three of my accounts and they all had the appropriate amounts ( which is why I agreed to send the money ). This time though, when I checked my account, my credit card had about $7000.00 in charges that I did not make and had not seen. I looked at my history and figured out that they had fraudulently forwarded money from my credit card to my checking account via cash advances. The money they " wired '' me was my own money. I did not notice the transactions because they took two days to post. Immediately I called Wells Fargo and explained the entire scam. I tried to call money gram and cancel the wire but it was too late. After filing my claim with Wells Fargo I had to get a new credit card, new checking account, and change all of my online information. I was instructed to wait 8-10 business days. I did not hear from them for two weeks so I called. They told me that I would not be refunded because I wired the money. I explained that the fraud was on my credit card and therefore - % covered by the federal government. He claimed he could do nothing.