Review and analysis of over 51 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 51 official complaints related to Credit card protection / Debt protection. Out of the 51 consumer complaints against U.S. Bancorp, 24% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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U.S. Bancorp Credit card credit card protection / debt protection April 11, 2017 - I saw a photograph scanner advertised on - in -/-/-. I ordered the scanner for $300.00 and I was told by the merchant it was a special program in cooperation with - for a low price and to buy an - gift card for $300.00 and use this for payment. I bought the gift card and paid for the scanner. It did not arrive and after two weeks I contacted - about this. They said it appeared to be a scam, despite being listed on - and they refused to accept responsibility for the fraud. I had charged this to my credit card " - - - '' from U.S. Bank, ending in -, believing ... |
U.S. Bancorp Credit card credit card protection / debt protection March 23, 2017 - I received an offer for a US Bank credit [email protected] % tied to confirmation code : -. The offer must be accepted by -/-/2017. I applied yesterday -/-/2017 and the rate jumped to 14.74 % I work in the mortgage business so I would think the code locks me in at the 14.49 % rate and will change based on the Prime Rate after introductory signup. How can my rate change because the Prime Rate went up last week. That is n't stated on my bill. It states APR will vary, but no where does it state that the introductory APR will change based on the Prime Rate or what 's the sense of having a confirma... |
U.S. Bancorp Credit card credit card protection / debt protection February 23, 2017 - On -/-/- I was going through some records and came across a fraudulent charge on one of my cards dated -/-/-. I brought it to the attention of us bank and they told me they would issue me a credit on my card for the full amount of -. After waiting several months with no credit I called back in and they told me that they now were not going to issue me credit because too much time had passed. It is my understanding that I have zero fraud liability and there is no timeframe associated with that. The us bank rep told me it was company policy to deny claims after a certain timeframe.... |
U.S. Bancorp Credit card credit card protection / debt protection January 21, 2017 - My wife and I have a checking account at US Bank in - California. On -/-/2016 - separate identical amount fraudulent debit card transactions occurred at local grocery stores totaling over $7000.00. We have receipts showing we were out of town at the time. US Bank first informed us that we were not responsible for the charges once we filled out and retuned an affidavit. 10 days after completing the form we contacted US Bank fraud division and they said they denied our claim because a PIN number was used in the fraud. We informed them that the PIN number was not given out to anyone or ... |
U.S. Bancorp Credit card credit card protection / debt protection January 18, 2017 - USBank Credit Card will not cancel card after being notified of death of a family member/cardholder. There is no balance so this is not about a remaining pay off. This is about them ignoring the consumer and being completely unresponsive. Leaving the card active is a threat that we must monitor. This is the same card that, about two years ago, the cardholder had to notice " unusual '' transactions himself even though his pattern ( - gentleman ) was very unlike the out-of-state charges made in women 's clothing stores. They are unprofessional and the family does not wish to be burdened b... |
U.S. Bancorp Credit card credit card protection / debt protection December 28, 2016 - Our credit card with US Bank was subject to an account takeover. Someone posed as my husband added their name to our credit card. Apparently this person had the last - of his SS # and used that to change our email address and telephone #. The customer service rep made the changes and US Bank never emailed us to verify these changes or at the very lest let us know this had occurred On Fri pm we received a UPS delivery and to our surprise it was our credit card # but it had someone else 's name on the card. The card had a $15.00 fraudulent charge so that the card could be expressed mail. Im... |
U.S. Bancorp Credit card credit card protection / debt protection November 29, 2016 - I called the hotel, - -, possibly -/-/-, to reserve a block of rooms for my son 's soccer team who was playing in a tournament in -, MT on -/-/--/-/2016. They gave me a block of - non-smoking, double rooms for $ -/night plus tax. The rate of the room was $82.00 per night. When I made the reservation, they did ask for my credit card to " hold '' the rooms. In addition, we agreed that any unused/reserved rooms would be released on Friday, -/-/2016. I asked a couple of different times before hanging up with them that the unused rooms would be released so that they ... |
U.S. Bancorp Credit card credit card protection / debt protection November 29, 2016 - I have a dispute with US bank concerning an illegal credit inquiry that was done on -/-/2016 at the bank located in - IN - - - - - - and - - -, IN -. You will see from the correspondence that I sent a letter with other documents/Inquiry Removal form stating this negligent act .I have also called on three occasion and spoke with different representatives and still this matter has not been solved. What the bank have done with respect to injuring my credit, however, is absolutely unacceptable. I have learned from the Credit Bureaus, in the course of seeking to ... |
U.S. Bancorp Credit card credit card protection / debt protection October 17, 2016 - I purchased shirts and hats for my business. The company charged my credit card several times for different amounts. When I received the merchandise it was not what I had ordered. When I contacted the merchant they advised me to return the merchandise. When the merchandise was returned to the merchant they refused it and I had to pay to have it shipped back to me. When I contacted my credit card company to dispute the charges, they issued a provisional credit. I filled out all documents they requested and provided all the information I could to them. On -/-/2016 they reversed the provisional... |
U.S. Bancorp Credit card credit card protection / debt protection October 6, 2016 - I am in collection with - - - - - Account - -. I have asked - - - - - for proof of purchase and cash advance receipts to prove I actually used the money. I only received back payment histories.... |
U.S. Bancorp Credit card credit card protection / debt protection August 11, 2016 - I applied for a card through Desert Schools -. They then transferred me to the third party ( Elan Financial Services ) at this time I kept getting an automated response that my card was to be shipped to me. This would not be a problem however I did not agree to any terms of this card at the time. I do not know what limit I am getting or what the terms are to it. The people at ( Elan Financial Services ) keep telling me I will not know the limit or the terms until I have received my card. This presents a problem because I would not want to open the card if the terms and limit were not accept... |
U.S. Bancorp Credit card credit card protection / debt protection November 10, 2015 - My credit card bank checks were stolen from my mailbox. Someone used one of them and cashed at a bank for $14000.00 not associated to the credit card company that issued the checks. That bank processed it even though they held the check but released it after 7 days. The bank then charged another $440.00 check transaction fee. Total damage $15000.00 in credit card fraud. My credit card company has no feature to block any transactions over 'x ' amount of dollars. It could have been prevented if they had this feature ... |
U.S. Bancorp Credit card credit card protection / debt protection July 1, 2015 - There was no validation sent. Was served to come to court with out a right to dispute debt. There was mail forwarding from previous address and nothing was ever forward. Requested validation of the debt and it was not provided. ... |
U.S. Bancorp Credit card credit card protection / debt protection June 4, 2015 - I received a letter from Customer Care '' in regards to my Elan credit card. The letter was about a refund in regards to the following link : -I checked my credit card statement and noticed they refunded me $1.00. I called both Customer Care '' and Elan and neither could tell me how the refund was calculated or tell me how much I had been charged for the services I did n't receive. They basically said that 's your refund and be happy with it. The supervisor at Elan told me that Elan had nothing to do with this and she had no idea how the refund was calculated and basically that it was n... |
U.S. Bancorp Credit card credit card protection / debt protection May 11, 2015 - My - year old son has a checking account, savings account, and starter credit card with a $500.00 limit at US Bank. A couple of weeks ago, he mentioned that someone '' called him to open a new credit card and he felt pressured and did n't know how to say no '' so he opened it to get her off the phone. He was n't even sure what company it was for. The application was completed over the phone. A week or so later, the - statement arrived. The card was a - credit card from US bank with a relatively high $4500.00 credit limit for a young adult with good but very new credit history. I... |
U.S. Bancorp Credit card credit card protection / debt protection May 8, 2015 - US Bank issued a credit card product for - -. In the card agreement it says, ... bonus award night exclusively for card members ... '', enjoy all these benefits after paying $75.00 annual fee. I did pay the annual fee for the card and now they are removing the benefit after I 've paid it. ... |
U.S. Bancorp Credit card credit card protection / debt protection April 30, 2015 - On - -, 2015 my EastWestBank card was flagged as being suspected of fraud activity. Elan Financial Services manages security and fraud activity for EastWestBank. VISA notified Elan Financial Services on - -, 2015 that they had suspected that my EastWestBank card of fraudulent activity. Elan Financial Services never notified me that my EastWestBank card was flagged as being suspected of fraud activity. I was carrying and using a suspected fraudaulent credit card for days before I discovered this status. And I only discovered that my credit card was suspected of fraud on - -, 2... |
U.S. Bancorp Credit card credit card protection / debt protection April 8, 2015 - From - -, 2015 to - -, my group used - rooms of a hotel in my name. On - - - -, I checked out. On - -, I checked through my credit card statement that on - -, the hotel charged $200.00 over my credit card as a penalty. The reason was we - in the no - room. The hotel charged the penalty on - -, not -, 1 day later we checked out. If the hotel claims that they checked the room on -, at the day we checked out, this means the hotel kept my credit card information without my permission even after my check out. The hotel should have charged t... |