U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Credit card protection / Debt protection Montana

I called the hotel, - -, possibly -/-/-, to reserve a block of rooms for my son 's soccer team who was playing in a tournament in -, MT on -/-/--/-/2016. They gave me a block of - non-smoking, double rooms for $ -/night plus tax. The rate of the room was $82.00 per night. When I made the reservation, they did ask for my credit card to " hold '' the rooms. In addition, we agreed that any unused/reserved rooms would be released on Friday, -/-/2016. I asked a couple of different times before hanging up with them that the unused rooms would be released so that they would be able to have them available for other customers. There was nothing in writing confirming this, only verbally from the clerk who took my reservation. I checked in to the - - on Friday, -/-/2016 for check out on Sunday, -/-/2016. At that time, the front desk clerks did not mention anything to me about possibly charging me for the unreserved rooms. In fact, nothing was mentioned about the unreserved rooms at that time. I


When I got back to the hotel after - on Saturday, -/-/2016, a hotel clerk asked me if anyone has talked to me about the unreserved rooms and being charged for those unreserved rooms. I told her at the time that I was told -/-/-, that any rooms not reserved by Friday, -/-/2016 were to be released. She said that she would talk to her manager and get back to me that night. No one contacted me for the rest of the night. When I was checking out Sunday, -/-/2016 no one said anything to me about charging me for the - unreserved rooms. I believed that the issue was resolved and that the rooms that they wanted to charge me for were then used for the night of -/-/2016. The documentation that is listed under Case # - is the amount that I agreed to pay in the amount of $160.00 and you have the same copy I have for the receipt, registrations, and bill given to me when I checked in on Friday, -/-/2016 at -. However, under the same case number, there is an additional charge for $82.00 which I did not give permission to charge my credit card for that amount. When I further look at the documentation sent regarding this matter, the - - is using the credit card slip I did sign for in the amount of $160.00 for room - for the additional rooms. I did not give them permission to use the credit card for the other rooms. I have documentation from - - - that the hotel gave to - - - in where bills for various rooms that were unused by myself, but there are no signatures giving my consent to use my credit card for those other rooms. How am I able to send that additional documentation to you for review?