Review and analysis of over 386 complaints against Capital One
Capital One consumers have reported over 386 official complaints related to Credit card protection / Debt protection. Out of the 386 consumer complaints against Capital One, 20% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Capital One Credit card credit card protection / debt protection January 12, 2017 - Capital One supports counterfeit products. I bought Game of Thrones 1-6 from - on -/-/2016. I had seasons 1 & 2, but could n't buy 3-6. The seller took 10 days to ship and answered only my first inquiry that he was sure they had been shipped. They were shipped -/-/-, received -/-/-. I believe the delay kept a bad review from being posted before he could sell dozens more of the fakes. The discs would not play. They froze up after the warning and disclaimer screens. When they did play, they were glitchy, jumped around and lost audio. Counterfeit. The - site has a page about Cou... |
Capital One Credit card credit card protection / debt protection January 5, 2017 - Over the phone purchase was made -/-/2016 frrom saks -..Did not receive purchase From.Saks. - claims they have signature of mind ITS not possible .File claim with - they said shipper must file all claims.because of the agreement with saks..Saks never file claim I would like your help to dispute this claim. Thank you..... |
Capital One Credit card credit card protection / debt protection December 28, 2016 - Please review the enclosed correspondence with Capital One regarding a plane ticket I purchased for $710.00. I was unable to use the return portion of the ticket to return home without any explaination why. I was given no alternative except to purchase a new ticket from - - for $300.00 if I wanted to return home on the same scheduled flight as specified on my original ticket that I purchased for $710.00. Capital One claims to have done an investigation but posted the charge back on my account. Capital One refused to provide a reason verbally or in writing as to why the charge was r... |
Capital One Credit card credit card protection / debt protection December 14, 2016 - Before signing up with this Capital One card, I was promised 'double miles ' for my purchases and was explained to exactly how their credit card point system operated. They said if I charged $100000.00 on the card, I would receive - points and the - points could then be redeemed for $2000.00 in airline tickets for example. I was concerned that something could happen with the points and asked the man on the phone if there was any way that I could ever lose these points and he reassured me that I would 'never ever lose the points ' as long as I kept my card in good standing on my e... |
Capital One Credit card credit card protection / debt protection December 12, 2016 - On -/-/2016 to -/-/2016, I was a victim of fraud for my capital one credit card. In lieu of this, capital one cancelled my credit card. I had a good standing for my credit card, making payments on time and trying to rebuild my credit. Someone opened up another card and I was not notified. I do n't think capital one asked for my information before letting this fraud occur. How can someone just call and open up an account by saying I moved and my card was stolen without capital one calling my phone to make sure it was me? I am devastated about this. And how can they just rip my credi... |
Capital One Credit card credit card protection / debt protection December 10, 2016 - Today, -/-/2016, I was notified that Capital One received a report of possible fraudulent activity on my account. I requested the source of that information and was told that such information was not available to the person who assisted me, -, a Fraud Department Supervisor. I was told that my current credit card is being replaced even though I have paid my account balance in full for the past 4 months, or the duration of having the Capital One Platinum credit card. the actions of the company seem to me arbitrary since the company is unable to provide the source of the compromise. I believ... |
Capital One Credit card credit card protection / debt protection December 7, 2016 - On - -, 2016 I discovered my secured Capital One credit card had been compromised and there were several unauthorized transactions posted to my account. I immediately contacted Capital One and was transferred to the fraud department. I explained to the customer service representative I spoke with the situation and was repeatedly reassured by her that I was 100 % covered by Capital One 's fraud protection services. The customer service person I spoke with was polite, apologetic, and extremely helpful. She noted all the unauthorized transactions, noted that I made contact with Capital One,... |
Capital One Credit card credit card protection / debt protection December 6, 2016 - I ordered a Supplement thru a company called - that was offering a vitamin for $5.00 trial time. I ordered the supplement using my Capital One Card. The next month I saw a charge for - on my card and hit the roof. I called Capital One and told them I did not authorize this charge. They cancelled the card and sent me another one, with a new account number. Next month I saw another charge for the same amount. I hit the roof and called and capital One again complaining. I asked how they received my new card number and charged my account without my authorization. Capital one told me " -... |
Capital One Credit card credit card protection / debt protection December 2, 2016 - Capital - performed a hard inquiry on my credit without authorization.... |
Capital One Credit card credit card protection / debt protection September 16, 2016 - In response to Capital Ones ' solicitation letter for home refinancing, I called them up and asked loan programs they have. I expressed my interest in one of the programs and asked them to send the application. They asked my credit card number to proceed. I hesitated to give, but agent said " no charge '', " no charge '' " no charge ' number of times. Since I did n't sign the application yet, I assumed it will be O.K. with such a big company, so I gave them my card number. Next day I receive application forms. But before I sign I received a better offer from another company, so I cancelled the... |
Capital One Credit card credit card protection / debt protection September 12, 2016 - We have - Capital One Credit cards. On the same day I made - large payments approx - - dollars total. - released the funds but Capital One has locked both cards for one week. I paid - card off in full and I feel like I am being punished for doing so. Now we have no money for this entire week and they refuse to work with us. My bank assures me the money was released and the items were paid. The worker at Capital One was - - He claimed he was the manager of finance and there was no one above his head to speak to, there was no complaint form nothing that I could do unti... |
Capital One Credit card credit card protection / debt protection August 24, 2016 - I had unemployment insurance on my Capital One account and they marked my account late 6 times on my credit report.... |
Capital One Credit card credit card protection / debt protection August 2, 2016 - On - -, 2016, I accepted an offer online from Capital One to get a balance transfer for zero points and my regular rate of interest. I requested Capital One, account ending in -, send $6300.00 to our - Cash Rewards Card ending in -. I received an email stating that it was sent the next day, - -. Today, I called CapitalOne to see why the amount had not yet been credited to our - credit card account and was told that Capital One does not accept electronic transfers of this nature, but only accepts a paper check, so the initial attempt by Capital One was not successful. ... |
Capital One Credit card credit card protection / debt protection August 1, 2016 - I remodeled my house ; purchased most of the materials from - using their " 6 month same-as-cash '' offers. I had numerous balances on these " 6 month @ 0 % '' offers that expired in different months ( or incur deferred interest ). I was paying close attention to my offers and paying off those balances when they expired, and asking for anything over the minimum payment to be applied to my " regular purchase balance '' which is charged 25.24 %! Capital One has a disclaimer to get around applying anything above your minimum payment to the next highest interest rate balance - they apply anyt... |
Capital One Credit card credit card protection / debt protection July 27, 2016 - I was ask by a store employee to open a kohls department credit card and they have really been difficult to deal with they harrased me when it came to pay my payments and i was not allowed to return the items that i purchased back on my credit card and they also gave me instore credit instead of putting the return items on the card and when i return something they gave me less and i was upset about this some of the items are really cool. They also had issues with pricing the items. alot of my payments i made on due date and they would say it was not on time and then they try to put me in some ... |
Capital One Credit card credit card protection / debt protection July 9, 2016 - I sent the following message to Capital One on -/-/16 : My name is - - at -, New York, -. My contact number is -. You may reach me by this address or phone number regarding any business matters with you. Under the Fair Debt Collection Practices Act, I will consider any further contact at my place of employment or by others means inconvenient and harassment. On -/-/16, I contacted Capital One with the following message : On -/-/16, I contacted your business with the following message : My name is - - at -, New York, -. My contact number is -. You... |
Capital One Credit card credit card protection / debt protection June 28, 2016 - I disputed the following charge online, since the merchant and the transaction are completely unknown :. Despite I filed a dispute online, the charge was reapplied to my account -. I also provided additional information in writing ( online chat - I do not have more information since the charge is unknown ) which was not considered. I tried to redispute in writing ( online chat ) which they refused. This is a violation of my legal rights. - -, - Transaction Date Thursday, -/-/2016 Posted Date Saturday, -/-/2016 Details Gas Appears on your statement as : - -, -... |
Capital One Credit card credit card protection / debt protection June 20, 2016 - I received an e-mail on Friday, - -, 2016, telling me the following : " Your card information may have been stolen due to a data breach at a business where you recently shopped. As a precaution to help protect you against fraud, we 're reissuing your card with a new account number. There 's no need to call us unless you see transactions you do n't recognize. '' I called the company, Capital One, today, Monday, - -, 2016 at - to ask what company had the data breach and what personal information was stolen. After speaking to a service rep and getting no where, I asked to speak to... |
Capital One Credit card credit card protection / debt protection June 1, 2016 - I lost my job and I had protection on both of my Capital One credit cards. In the meantime, my partner, was the person who always paid my card payments, monthly from HER account. This went on for 4 years approximately. When I was laid off from my job -/-/-, I waited the 30 day period Capital One requests before the protection can kick in. When I called they had informed me that I did not have this protection and that it was cancelled -/-/-, I advised them I was not the person who cancelled this and that it was possibly my live in partner, who I did not authorize to do so. The woman t... |
Capital One Credit card credit card protection / debt protection May 16, 2016 - I requested a line of credit increase from Capital One on my Secured Card. At the time I opened the my secured card account I read on the Capital One website : credit line increases would be considered either by additional deposit of funds or review by Capital One. I received an update on the Capital One Message Center stating my request was denied for the following reason : " Unsecured credit line increases are not available upon request on Secured Card account. '' I chatted with Capital One to find out : 1. no funds maybe deposited to increase my line of credit, 2. the message I received con... |
Capital One Credit card credit card protection / debt protection April 12, 2016 - My wife and I have a Capital One credit card. On - -, 2015 I received a fraud alert regarding a charge over $19000.00. I immediately alerted Capital One that this charge is fraudulent. On the phone I was reassured that Capital One recognized the charge as fraudulent. Over the next months, I had numerous phone calls with Capital One representatives, including several managers. The representatives told me that the charge will go away when their " internal investigation '' is finished. I was told this could take 2 months but in the meantime Capital One would erase any fees and interes... |
Capital One Credit card credit card protection / debt protection April 12, 2016 - Someone open KOHLS credit card under my name for $300.00 ... |
Capital One Credit card credit card protection / debt protection April 8, 2016 - I spoke with them few months back, after my mother had became very sick. Explained that with her health problems, I need to reduce or delay my payments. They subjected the hardship program, said it would defer my payment for 12 months. I accepted and everything was fine for few months, then started getting treating calls & letters. I expected that since the offered me the program they should at least live up to there terms that they agreeded to. Wish I had never had anything to do with these people!! Do n't keep there word or agreements!! ... |
Capital One Credit card credit card protection / debt protection April 4, 2016 - Capital one has placed outdated collection information on my credit report, concerning the Payment protection settlement agreements. I never received compensation for the - account I held with Capital One, concerning the Payment protection add on services. When I notified the previous debt collection company that they were violation of the Settlement agreement administrative proceeding file number - and The FCRA laws by contacting me regarding the debt which arose from not being able to use Payment Protection on the Capital One cards,. I asked the firm who contacted which stated Captial ... |
Capital One Credit card credit card protection / debt protection March 13, 2016 - Using the - credit reporting agencies, I have opted out of credit card offers that are sent through the mail. Despite me opting out, CapitalOne keeps mailing me credit card offers. These offers do not include any instructions or other relevant information for me to opt out of their nonsense. I opted out in the first place due to fears of someone fraudulently opening a credit card with my identity. This concern is especially real, as I was apart of the - - and - fiascos a few years back. Please help. ... |
Capital One Credit card credit card protection / debt protection February 27, 2016 - I have had unauthorized account debits from a rental car company, - located at - - -, which is now over $800.00 when my confirmed quote was for $51.00 total. I have just had - -, and am being robbed by not only the rental car company, but also the credit card issuer Capital One, as they are of no help whatsoever. I would like to file a formal complaint against -, and now Capital One, as what is happening to me is illegal. infact Capital One just argued with me to no limit, and I was assaulted over the phone by -. Again I am recovering from neurosurgery at - - ... |
Capital One Credit card credit card protection / debt protection February 12, 2016 - Capital One mislead me and had me under the assumption that my account was protected under their payment protection plan if I ever became unemployed and could not make my payments. I was unemployed and could not make my payments for three consecutive months. I was never notified by Capital One that the payment protection plan was no longer existent. ... |
Capital One Credit card credit card protection / debt protection February 2, 2016 - I just received a notice from Capital One notifying me that my credit card and personal information were involved in a data breach at a business which I had made a purchase at recently. The letter was informing me that they were canceling my card and re-issuing me a new - as a security precaution. The letter ( and subsequent ) email which I received from them did not name the merchant involved in the data breach. When I called to find out what merchant it was they would not divulge the information and said that they had no way of knowing which merchant it was who had the data breach. Well, ... |
Capital One Credit card credit card protection / debt protection January 27, 2016 - Complainant ordered a - - from - - on -/-/- using a Capital One VISA credit card, paid via -. Computer arrived in a non-working condition. Returned the computer on -/-/-. After 30 days, Capital One credit card had not been credited for returned item. Complainant opened a dispute with credit card issuer Capital One. On -/-/-, Capital One denied the dispute chargeback because purchase involved -, in violation of the United States Fair Credit Billing Act, 15 USC 1601 Section 170. ... |
Capital One Credit card credit card protection / debt protection January 25, 2016 - I have had my capital one Mastercard since -/-/- and the payment protection plan but was never told of the benefits and I was out of work from -/-/- until -/-/-. Then thought it was cancelled but it never was. I called in -/-/- when - but was never told about unemployment or - protection just hardship. I also have a journey card have had for past 3.5 years. I had plan put on that but when I called today it had never been activated. When I called today because I have been out of work still for - and unemployment they said I was never put on and that ca n't get any... |
Capital One Credit card credit card protection / debt protection January 16, 2016 - In -/-/- i had a previous social security number card ending by - where the social security got my information wrong.The first name appear as last name and last name as first name and the date of birth was also wrong. ( -/-/- ) .I went to the social security office to correct the mistake, instead they assigned me a new number with my right information ending by -.Since -/-/- to present that 's the only i am using to work and apply for credit card with -, -, and capitalone.The previous card ending by - has been surrounded to the social security office for cross... |
Capital One Credit card credit card protection / debt protection January 10, 2016 - -/-/- i found out that one of my - -. my customer had not paid for the work i had done to date and i had no written contract. i called my credit cards all - different companys and asked for the use of my " credit card payment protection '' it goes by many names. i was told flat out that since i was self employed that i could not prove i lost the work. i can prove i lost the work. the end result was that i paid them thousands of dollars over many years ( like 10 years ) for this service and i only needed a few hundred dollars to keep current. they shut off my cards and collapsed m... |
Capital One Credit card credit card protection / debt protection December 28, 2015 - Capital One has refused to protect my credit card ( MasterCard ) from fraud. An online company charged my credit card more than a dozen times, more than $2000.00, without my authorization and after I had expressly forbade them to do so in an email. This continued for three months, - through -, 2015. First I demanded that they close my account, and they said they would, but charges continued to come on my credit card account, so obviously they kept my account open against my wishes. I demanded they close the account three times by telephone, and they blocked my account online so I could... |
Capital One Credit card credit card protection / debt protection December 21, 2015 - On -/-/2015 I placed an order with - in the amount of $41.00. When I did not receive shipping information I logged into my account and noticed the order had been canceled. I called - and was transferred to their Loss Prevention Department. They gave no information for the cancel other that it was done by a third party company named -. I do not know who this company is and have not done business with them. I was given - 's phone number. I contact - who would not give any reason as to why the order was canceled even though my credit card company, Captial One approved the c... |
Capital One Credit card credit card protection / debt protection December 17, 2015 - I have a series of complaint against Capital One selling me credit card protection insurance and not providing services. We have not arrived at a settlement. - - - completed about 7 weeks of research in my case and piggy back on - - - work that I was notified in my bill about steps to take to filed for insurance protection - See their CFPB response letters and bills attached. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Per - - - :... |
Capital One Credit card credit card protection / debt protection December 8, 2015 - I have disputed a transaction for $1600.00 with Capital One Credit Cards, since the company - Billed my card without my authority for $ --At no stage has capital one provided with the payment slip with my signature authorsing this charge, there is no follow up from the Capital One Dispute team and no one in capital one is taking ownership of this problem. This charge is clearly unauthorised and should be refunded back to me by Capital One. ... |
Capital One Credit card credit card protection / debt protection December 7, 2015 - I updated my email through the Kohls website and they were not sending me my statements. It appears they have charged my account over - dollars in late fees, and did not notify me they had not been receiving my payments on time. I had no way to determine they were not receiving them onetime since the statements did not come to me. and the payments are automatically withdrawn from my checking account each month. I asked if they would assist me and they said NO. I want some assistance in having these fees removed/reversed. ... |
Capital One Credit card credit card protection / debt protection November 13, 2015 - - - - -I believe that the above debt collection company purchased my debt from a Capital One credit card - my issue with them is that they called a phone number that had no association to the account and that I had never listed on any documents affiliated to this account. The phone number belonged to my - year old parents - how they found it? I have no idea. What are my rights? What are their rights? I do not want them to ever call my parents again, and I would like for them to stop calling me. ... |
Capital One Credit card credit card protection / debt protection November 11, 2015 - There are multiple concerns but will start with -. Although - - - took about 7 weeks for researching my case, the research proved to be inadequate. Capital One agreed that I paid for credit card protection plan for unemployment and - reasons. I became unemployed.Capital One made misrepresentation of material fact by selling me products that supposed to cover credit card payments if I am unemployed -. Capital One made monetary restitution but has not removed the lates. The representatives were more interested in hounding for payment instead of applying the protection benefits.... |
Capital One Credit card credit card protection / debt protection November 10, 2015 - My credit card was stolen when my house was broken into then my card was used at several different places I did not report it until I seen the transactions 2 weeks later capital one is trying to not to refund me the fraudulent translations as they stated I do n't fit there criteria! Highly upset ... |
Capital One Credit card credit card protection / debt protection October 23, 2015 - I had credit card insurance with Capital One on the Capital-One credit card that they are not honoring in the event of my past job layoff. I 've submitted disputes to credit reports and even submitted a letter to Capital One asking them why they are not honoring the card insurance that they offered for their cards. I had to pay a per monthly fee for that card ( at that time ) and submitted all original paperwork ( at that time, which I no longer have in my possession ) to Capital One, Capital One/Dominion Law " claim '' no one can find the original contract, well ; why am I still being held li... |
Capital One Credit card credit card protection / debt protection October 22, 2015 - I had an LLC Capital One credit card ( I was the primary signor ) that was improperly used by my partners wife to pay a her personal insurance policy premium. On numerous occasions, I explained this to Capital One, and they finally placed ALL correspondence to - - ( my LLC partner ), making him the responsible party for collection. My credit report continues to show this debt, therefore destroying my credit. Every time my credit report is reviewed, I have to go through the long process of explanation. I just need this removed. Please ... |
Capital One Credit card credit card protection / debt protection October 13, 2015 - I had signed up for Payment proctection '' with Capital One for my credit card. I stopped paying due to financial issues and now they are suing me in - - Court. The payment protection add-on I paid for was described to be me as an insurance against a default. The company said I would be covered but they refused to honor their promise and now I 'm being sued. ... |
Capital One Credit card credit card protection / debt protection September 24, 2015 - On -/-/15 I tried to activate my new Capital One credit card online and the website said I had to call, when I called I got transferred to the fraud department, where an - lady put me on hold for a long time. Without my knowledge she called my husband ( whom I am currently separated from ), she asked for me and he told her she had the wrong #. My husband later told me this and was very upset because she also asked for a - - as well and stated that it was Capital One calling about my account with a - - ( not clearly saying the name ). He was unaware of me even getting this ... |
Capital One Credit card credit card protection / debt protection September 23, 2015 - Dear - - - and - - -, I like my Capital One products but there is a personal issue that is partially unresolved. It is partially resolved because Capital One was able to make monetary restitution to a credit card insurance scheme that I was paying. Capital One made misrepresentation of material fact by selling me products that supposed to cover credit card payments if I am unemployed or disable. I am currently having a successful career. However, I went to a very difficult time when I was experiencing hardship by being unemployed and collecting unemployment benefits. During t... |
Capital One Credit card credit card protection / debt protection September 15, 2015 - A - number called about collecting a debt owed to capital one. It left a message for me to call another number back. When I called it back it was a very sketchy sounding man and did n't sound professional. Something about it just is n't right. ... |
Capital One Credit card credit card protection / debt protection September 15, 2015 - Some one opened up a account with Capital One in my name. I have been getting bills in the mail. I have seen the bills but there are no charges except for yearly charges and past due charges. I never applied for this card and I do not want to get stuck with these charges I am afraid that who ever opened this account up will run up a billView your statement online. Visit Capital One Sign in to your account Check out your - 2015 statementView your statement online About your account ending in - - -, The - 2015 statement for your Capital One ( R ) credit card is ready - just sign ... |
Capital One Credit card credit card protection / debt protection September 8, 2015 - I wanted to share a complaint I have made to the CEO of Capital One. I have a - Platinum that I am fighting to have fraudulent charges removed from my account and wanted to make you aware that clearly even though they are backed -, they do not employ zero fraud liability. I 'm being held responsible for 90 days for these charges. Feel free to contact me further to discuss this matter. Hello - -, I wanted to bring an important matter to your attention about - of my - capital one cards. On - -, 2015 my car was broken into and I immediately reported my - card stolen. At... |
Capital One Credit card credit card protection / debt protection July 15, 2015 - I have a GM Mastercard issued by Capital One. It was caught in ANOTHER hack of a major retailer, and Capital One called to tell me this, and to tell me they are sending a new credit card. I asked if it would be the chip type, and they said no, they are not doing that until next year. I realize that the credit card companies have been fighting the move to chip cards for years, but you finally started issuing them. But Capital One 's decision NOT to issue chip cards until next year is, frankly, complete and utter contempt for the safety of consumer financing ... ..all the keep the extra $1.00 ... |
Capital One Credit card credit card protection / debt protection July 8, 2015 - About - years ago, i received a credit card of $300.00 issued by HSBC, with 0 % financing for a year. I purchased insurance on the account, as I was afraid of being layed off ( I am an older worker ). I was told at the time, by phone, by the insurance company and HSBC, that if I became unemployed, the insurance would pay off my account. A month or two later, I was layed off due to my illness, and initiated the program, providing the information needed to both companies. When I returned to work - months later, the program ended, and when I checked my balance, I still owed about $300.00... |
Capital One Credit card credit card protection / debt protection July 6, 2015 - I placed an order for a - in early -. I got - confirmations for - -. I immediately called - and told them about it and they said there was nothing they could do. I told them I do n't want anything from them then and to cancel my order. They sent - - and I refused delivery of all -. Then they charged a month of service for a hotspot. Household Bank ( HB ) eventually refunded the - hot spot charges but not the month of service until I agreed to cancel my current credit card and let them send me a new -. I agreed to do that and after I got the new credit card and ... |
Capital One Credit card credit card protection / debt protection June 27, 2015 - Capital One violated the FCRA 623 ( a ) Duty to Provide Accurate Information. Section 623 ( a ) prohibits furnishers from reporting information to a CRA if the furnisher knows or has reasonable cause to believe that the information is inaccurate. Capital One violated the FCRA : Duty to Correct and Update Information. Capital One violated the FCRA : Duty to Provide Notice of Delinquency of Accounts. Capital One reported credit card account - to credit bureaus after receiving written notices of disputes from me directly and disputes that I submitted to credit bureaus regarding this account. ... |
Capital One Credit card credit card protection / debt protection June 26, 2015 - Capital One Bank sent me a new card which i did not apply for. new card number ... |
Capital One Credit card credit card protection / debt protection June 24, 2015 - breach of contract for failure to inform me of their termination of their business relationship with me. violation of the Federal Fair Debt Collection Act of 1977 for filing false information with the credit reporting agencies ... |
Capital One Credit card credit card protection / debt protection June 19, 2015 - I had - accounts with Capital one credit card company.I contacted them and requested full payoff balances and on - - 2015 I payed off both accounts in full.I then recieved a - dollar credit from capital one.stating I had over payed on the account.And now I recieve a bill for - when I contacted them they stated they had been a slight mis calculation.Also during the entire time I had the accounts most of the payments made were not credited to the account.Therefor I was paying - the amount owed all of which I have documented proof. ... |
Capital One Credit card credit card protection / debt protection June 13, 2015 - I have - credit cards with Capital One Bank. They say they have a fraud protection department but I have been fraudulently charged at least - and never contacted by them. The - incident occurred -/-/- when - of my cards was charged about - times by someone who charged between $50.00 and $150.00 each time over a - period using several foreign banks. Just by chance, I discovered the charges and took the information to my local Capital One Bank branch. They agreed that fraud had occurred and immediately contacted their main office. Granted, over the course of time most ... |
Capital One Credit card credit card protection / debt protection May 26, 2015 - My Name is - -. This complaint involves many parties ( The Merchant, The issuing Bank and VISA - -, all of which I have filed individual complaints. The party in this complaint is Capital One Bank in what I feel is in violation Claims and Defenses Provision and the Fair Credit Billing act. I have also asked VISA - to investigate Capital One BankThe merchandise purchased was a sofa, delivered during the holidays in late -/-/- using VISA -. It was decided that the quality of the sofa was questionable. It definitely is n't 100 % leather as claimed. - before the merchandi... |
Capital One Credit card credit card protection / debt protection March 30, 2015 - This is not a duplicate case. Please escalate this to a supervisor or manager. Here is a copy of my complaint submitted to the CFPB. RE : Capital One Spark Business Credit Card. 1 ) My credit card issues rewards 2 %, There is no record of redeeming any rewards ever, and my rewards balance is -. When I contacted Capital One about the rewards, the ignorant person did not understand the problem. Capital One has stolen my rewards. I am missing a few hundred dollars in rewards. 2 ) I told capital one that they merged my personal bank account with my business bank account and they have different ... |