Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection Texas

I placed an order for a - in early -. I got - confirmations for - -. I immediately called - and told them about it and they said there was nothing they could do. I told them I do n't want anything from them then and to cancel my order. They sent - - and I refused delivery of all -. Then they charged a month of service for a hotspot. Household Bank ( HB ) eventually refunded the - hot spot charges but not the month of service until I agreed to cancel my current credit card and let them send me a new -. I agreed to do that and after I got the new credit card and cancelled the old -, they would not refund the bogus $52.00. service charge. I tried for month to get them to make it right but they would n't. I was still haggling with HB when Capital One bought out Household Bank and I had to dispute it with Capital One. They saw it was bogus and said it was refunded on my card, which it was. That was the only reason I used Capital One 's card. Otherwise I


Capital One is I filed bankruptcy - -, - due to attorney 's fees from a divorce and received a discharge in -, -. Capital One was - of the creditors in the discharge. I also learned at the same time, they reported this as a write-off in -, which is also not true. Enclosed is a copy of the discharge and Capital One is - it. I have disputed this with Capital One several times and they just mess me around. I then disputed it with the - credit bureaus and they investigated '' it and they said they could n't do anything unless Capital One changed it. Now I am seeking assistance from the Consumer Financial Protection Bureau because of CaptialOne 's vindictiveness. Please process these complaints and have Capital One report accurately and have the - credit bureaus amend their credit reports to reflect the newly corrected information. As you may see from the - pages of documents, I have been trying for some time to get this resolved. Capital One has sent contradicting letters in the same day and not followed through with what they said they were going to do. The times I have spoken with them on the phone they have said misleading statements and done differently than they promised. When I speak with the credit bureaus, they say they wo n't do something unless Capital One changes it. Please process this complaint and have it corrected. Thank you.