Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection Florida

On -/-/2015 I placed an order with - in the amount of $41.00. When I did not receive shipping information I logged into my account and noticed the order had been canceled. I called - and was transferred to their Loss Prevention Department. They gave no information for the cancel other that it was done by a third party company named -. I do not know who this company is and have not done business with them. I was given - 's phone number. I contact - who would not give any reason as to why the order was canceled even though my credit card company, Captial One approved the charge. - said they could not release the funds back to my credit card and told me to call Capital One. I then called Capital One who informed me the could not release the funds back to my account and that - had to do the release. I explained that - informed me to call them. At that point the Capital One representative told me there was nothing he could do. I asked him if this third party company who I had never done business with could really hold my money indefinitely. He claimed them could and ended the conversation.