Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection New York

This is not a duplicate case. Please escalate this to a supervisor or manager. Here is a copy of my complaint submitted to the CFPB. RE : Capital One Spark Business Credit Card. 1 ) My credit card issues rewards 2 %, There is no record of redeeming any rewards ever, and my rewards balance is -. When I contacted Capital One about the rewards, the ignorant person did not understand the problem. Capital One has stolen my rewards. I am missing a few hundred dollars in rewards. 2 ) I told capital one that they merged my personal bank account with my business bank account and they have different tax ID numbers and they refused to separate the - accounts. They are currently merged. I told capital one that - tax id 's should require - separate username and passwords and the ignorant customer service did not understand the problem even when I requested to escalate the problem. 3 ) Capital One has not changed their Customer Service system and it is impossible to contact anybody for assistance.