Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection Pennsylvania

We have - Capital One Credit cards. On the same day I made - large payments approx - - dollars total. - released the funds but Capital One has locked both cards for one week. I paid - card off in full and I feel like I am being punished for doing so. Now we have no money for this entire week and they refuse to work with us. My bank assures me the money was released and the items were paid. The worker at Capital One was - - He claimed he was the manager of finance and there was no one above his head to speak to, there was no complaint form nothing that I could do until Friday one week after I paid.