Capital One Credit Card Complaint

Credit card protection / Debt protection

Capital One Credit card department,

Credit card protection / Debt protection Florida

On -/-/15 I tried to activate my new Capital One credit card online and the website said I had to call, when I called I got transferred to the fraud department, where an - lady put me on hold for a long time. Without my knowledge she called my husband ( whom I am currently separated from ), she asked for me and he told her she had the wrong #. My husband later told me this and was very upset because she also asked for a - - as well and stated that it was Capital One calling about my account with a - - ( not clearly saying the name ). He was unaware of me even getting this credit card and I would have preferred to keep it that way. After, a very stressful day of dealing with this, I called the representative in the US and she explained no one called my husband. He texted me a screen shot of this number ( - ) -, that he was called from -! I have never had such a complicated time activating a card! Also, I am extremely upset that my husband was called and concerned about where Capital One even got his phone number from!

Capital One customer in Florida
Sep 24, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Consumer disputes how Capital One handled their complaint

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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