Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection Michigan

I updated my email through the Kohls website and they were not sending me my statements. It appears they have charged my account over - dollars in late fees, and did not notify me they had not been receiving my payments on time. I had no way to determine they were not receiving them onetime since the statements did not come to me. and the payments are automatically withdrawn from my checking account each month. I asked if they would assist me and they said NO. I want some assistance in having these fees removed/reversed.