Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection Colorado

Capital One supports counterfeit products. I bought Game of Thrones 1-6 from - on -/-/2016. I had seasons 1 & 2, but could n't buy 3-6. The seller took 10 days to ship and answered only my first inquiry that he was sure they had been shipped. They were shipped -/-/-, received -/-/-. I believe the delay kept a bad review from being posted before he could sell dozens more of the fakes. The discs would not play. They froze up after the warning and disclaimer screens. When they did play, they were glitchy, jumped around and lost audio. Counterfeit. The - site has a page about Counterfeit DVDs : http : - I downloaded the - and tested the DVDs. No question ; not genuine. - wanted me to return the DVDs, but they seller failed to send a pre-paid return label and failed to answer 2 more inquiries from me. When the date for return expired, I filed a dispute with Capital One. " What 's in your wallet? '' Capital One called me a liar and said I must get an opinion from a professional third party on their letterhead confirming that the DVDs are counterfeit. I had supplied them with the - tests I did on my original 1 & 2 ( genuine ) compared to the eBay DVDs. So ... DO NOT believe you have protection. This is why so many people hate banks and I 'm not just talkin ' about -