Capital One Credit Card Complaint

Credit card protection / Debt protection

Capital One Credit card department,

Credit card protection / Debt protection Pennsylvania

I received an e-mail on Friday, - -, 2016, telling me the following : " Your card information may have been stolen due to a data breach at a business where you recently shopped. As a precaution to help protect you against fraud, we 're reissuing your card with a new account number. There 's no need to call us unless you see transactions you do n't recognize. '' I called the company, Capital One, today, Monday, - -, 2016 at - to ask what company had the data breach and what personal information was stolen. After speaking to a service rep and getting no where, I asked to speak to an account manager and was told that the company could not provide me with that information. I told the manager, -, that I am entitled to that information. He again said they could not provide me with the information. I find this difficult to believe and would like you to investigate this nonsense and have someone provide me with the information I requested from Capital One. I want to know which company had the data breach so I do not shop there again.

Capital One customer in Pennsylvania
Jun 20, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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