Capital One Credit card department,
Credit card protection / Debt protection Pennsylvania
I received an e-mail on Friday, - -, 2016, telling me the following : " Your card information may have been stolen due to a data breach at a business where you recently shopped. As a precaution to help protect you against fraud, we 're reissuing your card with a new account number. There 's no need to call us unless you see transactions you do n't recognize. '' I called the company, Capital One, today, Monday, - -, 2016 at - to ask what company had the data breach and what personal information was stolen. After speaking to a service rep and getting no where, I asked to speak to an account manager and was told that the company could not provide me with that information. I told the manager, -, that I am entitled to that information. He again said they could not provide me with the information. I find this difficult to believe and would like you to investigate this nonsense and have someone provide me with the information I requested from Capital One. I want to know which company had the data breach so I do not shop there again.
Capital One customer in Pennsylvania
Jun 20, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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