Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection New York

My wife and I have a Capital One credit card. On - -, 2015 I received a fraud alert regarding a charge over $19000.00. I immediately alerted Capital One that this charge is fraudulent. On the phone I was reassured that Capital One recognized the charge as fraudulent.


any fees and interest. However, for six months I keep on getting the monthly statement with the charge of $19000.00 and with new fees and interest. A few months ago I was assured that the charge will definitely not show up anymore and neither would any fees and interest. However, again, every month I continue to see this charge with new fees and interest on my statement. I have spent hours on the phone. It is a very high charge and I feel helpless get this issue resolved.