Resources for resolving common issues with West Corporation products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to West Corporation and work to get a response. After your complaint is forwarded, West Corporation has 15 days to respond to you and the CFPB. West Corporation is expected to close all but the most complicated complaints within 60 days.
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West Corporation Debt collection improper contact or sharing of info contacted me after i asked not to November 23, 2015 - West Asset Management has continued to call my place of employment. I have requested them not to call me at work but, they continue to call. ... |
West Corporation Debt collection improper contact or sharing of info talked to a third party about my debt October 10, 2015 - My brother received a call from West Assist Management and told him I them $1000.00 and that if I did n't pay them I 'd face legal action.They also tried to badger my brother into paying.I 've never given my brothers contact information to anyone. I also believe this information is incorrect.I have never had services with this company and have no knowledge of why they 're even on my credit report. ... |
West Corporation Debt collection false statements or representation attempted to collect wrong amount October 2, 2015 - Hospital attempting to collect charges beyond those that my insurance company has deemed allowable, based on their contact as a provider. This practice is considered balance billing '' and is prohibited by law. ... |
West Corporation Debt collection false statements or representation attempted to collect wrong amount September 30, 2015 - West Asset Management sent me a repayment plan request, which I completed and returned to the listed address. I agreed to make monthly payments of $180.00. WAM claims they did n't receive the documentation. I know for certain the documents were mailed to them. In the meantime, they have called repeatedly threatening me, saying they will see that my credit is destroyed and I will never have anything. They call at all hours of the day and night and they 've called my employer. Additionally, they 've capitalized the grants I received in the total debt amount. I 've discovered a disbursement err... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine September 29, 2015 - I have repeated confirmed verbally I am not the debtor in question. Faxes sent to my employer by collection agencies have been completed by my employer stating I am not debtor. However, each time a new debt collector purchases the file I am contacted at work and a fax is sent to a general fax number. I have asked each time that a notation is made in the file and that I am not contacted at work. The last phone contact was today ( -/-/2015 approximately - central ) by West Asset Management Company. This is sensitive to me as I am employed in a financial institution in a - position. ... |
West Corporation Debt collection disclosure verification of debt right to dispute notice not received September 22, 2015 - I bought a cell phone ( - ) from - on base at - - GA when i first got stationed there. The phone service was very insufficient so i returned the phone within the 14 day grace period and went to another cell phone company. The - vendors failed to process my return correctly. So after 6 months of me not knowing, i started getting phone calls from a collection agency for the phone i had returned. They put a $710.00 debt collection on my credit. I went back the next day after i found out after 6 months. They submitted a claim that took another 6 months to follow through. And at wh... |
West Corporation Debt collection disclosure verification of debt right to dispute notice not received September 21, 2015 - on -/-/2015, collection agency went on my credit reports, in violation of fcra, fdcpa etc.. ... |
West Corporation Debt collection false statements or representation attempted to collect wrong amount July 13, 2015 - I 'm in a dispute of charges with - -, over a pro-rate charge vs. a full month charge. -/-/- a ended my services with -, paid the last month bill ( exhibit A ) and was told that a final bill will arrive in regards to the period between the last billing and the discontinuation of the service from -/-/--/-/-. I received the bill but it was a full charge of $92.00 ( exhibit B ). I called -, told that my contract was long expired and that I should be paying only the pro-rate charge. Level - customer service rep. said she could not do anything for me and all the Ex... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine July 9, 2015 - West Asset Management continues to call me for a debt owed by - - -. My name is - - -. They are calling more than once a day. Once with a person who says they will take my number off and once with a robo call that does not give me the option. I have asked then to stop repeatedly. They refuse to do so. this has been going on for over - months. Recently I have had other debt collectors start trying to reach me for the same person 's debt. It think they got my number from West. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy June 26, 2015 - West Asset Management continues to call both me and my wife regarding a hospital bill from - of 2013. This debt was included in a Chapter - Bankruptcy and they were notified of the filing -/-/-. They did NOT appear at the - hearing on - -, and yet are still calling both of us as of -/-/-. They have called my wife both at work and on her cell phone. We do not answer the calls, but have traced the number to them. ... |
West Corporation Consumer loan problems when you are unable to pay June 25, 2015 - I was a victim of a - when the individual was caught and sentenced to - years in prison. I HAD TO go to the hospital even though I told them no because I had no money. I went, incurred the hospital debt myself and it was bought by West Asset Management. I paid in full and I want this gone from my credit report. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 17, 2015 - I 've received - calls from West Asset Management since - - about a debt owed by - -. I 've told them - times that my - - is my child and they must have the wrong number. They confirm by asking - -. -? . I tell them the middle initial is also wrong. I 'm then told that my number will be removed from their records, only to be called again the next day. I asked if they just go through a phone book and pick a name that 's the same and he actually replied pretty much ''. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 13, 2015 - Debt is for a monthly charge from - - for my husband for equipment. He agreed that payment would to be paid by monthly credit card deductions about $17.00 per month. - - is trying to collect for year of -/-/-. My husband is deceased with death in -/-/- and all equipment was returned to them at that time. I no longer have access to credit card information to ascertain if - - actually charged credit card. Assumption was that monthly bill was being paid by automatic deduction. - - never billed us at the time nor since that time nor have they ever tried to conta... |
West Corporation Student loan dealing with my lender or servicer June 13, 2015 - In -/-/-, my US Department of Education Loan was sent to West Asset Management. At that time I entered into a payment plan of $55.00 a month taken directly out of my bank account. Faithfully for the past - months this withdrawal has been taken out with a monthly reminder sent from West Asset Management that I granted them permission to do so. On -/-/- a - - called - - at - leaving a message stating that she was calling to speak to him in reference of me. Also on - - - called - - and stated to her for this call was that the reason - was calling wa... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 12, 2015 - West Asset Management continues to harass me looking for payment on a debt from - of 2014. - - is using their services. My insurance company, - - - - has attempted to contact West asset and - directly a number of times, and I actually got a rep from - on the phone with a rep from West Asset management last month - I was told I could not listen to that conversation - to sort this out. I got another call today from West Asset requesting the same payment. I have confirmed with - that I do not owe this amount and are happy to pay. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 6, 2015 - This debt is not known to me. I recently requested my Free Credit reports to access my credit history before I applied for my - mortgage which I have been diligently addressing my credit so that I would be in a good position when ready so I request full validation from the crediting company. This request is for more than just a simple statement without detail. Rather, I must requisition a careful documentation, including statements, contracts, copies of checks, and any other pertinent information. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 2, 2015 - The company is West Asset Management. They have called me several times, and each time they ask for a different person. I have been told - times that they will take my number off of their list. ... |
West Corporation Debt collection disclosure verification of debt not given enough info to verify debt May 28, 2015 - Pleae refer to complaint number -. To date, I have not received follow-up or other additional information from the company ( e.g. itemized bill ). Please advise. ... |
West Corporation Debt collection disclosure verification of debt not given enough info to verify debt May 26, 2015 - West Asset Management contacted me today via phone, a - - proceeded to read to me my personal information and wanted me to verify it without explaining why she was calling, who she was calling about etc. I called them back to ascertain the reason for calling and was sent back to - - -. She started the process again ; I said I will not give you any of my personal information without you telling me why you are calling. She said I can not do that until I have your information, i.e. my personal information. Phishing is an illegal activity, and not one I will be party too. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt was paid May 24, 2015 - - - - - - - turned my debt over to -, bill was paid in full to - on - -, 2015. I just received a demand letter from West Asset Management , Inc That I owe $510.00. I have no idea who these people are and they are threatening to report unpaid debt to the credit bureau. ... |
West Corporation Debt collection disclosure verification of debt not given enough info to verify debt May 22, 2015 - I am filing a complaint with you because the - Police Dept. advised me to do so. I received a letter from West Asset management today -/-/15 about a - debt I am suppose to owe University - Acct # -. I have no knowledge of this debt. I contacted them by phone today and requested documentation proving I owe the debt and that I would happily pay once proof was received. All I got was that I owed money and that they were going to put in some sort of dispute status. I had been contacted a few months prior to this by this company and had the same conversation, show me some proof th... |
West Corporation Debt collection communication tactics called after sent written cease of comm May 14, 2015 - A debt collector from West Asset Management called me on my personal phone informing me of a medical collection on - -, 2015. I advised that I would get a letter in the mail to them today to cease contact with me regarding this debt as it is still being reviewed by my insurance company. On - -, 2015, the same collection agency called my Father claiming that they were calling about a doctor bill and they were looking for me. This third party call should have never been made because they verified that my information was correct and my telephone number, additionally, they were advised... |
West Corporation Debt collection disclosure verification of debt right to dispute notice not received May 6, 2015 - I have several hospital bills that went to West Asset Management so that they can collect from - - center. I have made payments straight to - center every month, never missed a month of a sort of payment. West management contacted me in - trying to get me to give them my bank information so that they can deduct monthly payments automatically. I denied only for the simple fact why provide that information when I 'm already voluntarily paying - faithfully. The rep stated that the only other way it wo n't go on my credit is if I agree to pay the monthly minimum of $25.00 a month ... |
West Corporation Debt collection disclosure verification of debt right to dispute notice not received April 29, 2015 - Upon review of my credit report I discovered West Asset Management, - - Account # - ). This is a paid collection account. I work on the pipeline so I am away for months at a time. - is no where on my credit file and then one day I check my credit and a Collection account is reporting. I NEVER received any notice of this debt. I am requesting for this account to be removed from all credit agencies. I paid this debt as soon as I was made aware of such debt. I was NOT given any notice. I am requesting if there was such notice given all documentation to be provided. Without such, I wil... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine April 3, 2015 - A company called West Asset Management '' entered my phone number into an autodialer simply based on the similarity of my last name ( a common name ) to that of the debtor they were trying to locate. The autodialer voice prompts include an option to indicate that the debtor can not be reached at this number, but that prompt has been - or is not functioning. When called back, an agent refused to identify himself or the company her represented. When called back again, an agent did identify their company, but refused to acknowledge they were a debt collector. ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine March 28, 2015 - -, acting this toime through West Asset Management , Inc, is making an attempt to falsely collect for a debt of $150.00 that is supposedly for a signal booster that was never requested and never delivered because I did not have - Service. ... |
West Corporation Debt collection communication tactics threatened to take legal action March 23, 2015 - The company, West Asset Management, repeatedly calls me on my cell phone refuses to identify why they are calling and states repeatedly I have your Social Security Number now you need to verify it for me. '' ... |
West Corporation Debt collection cont'd attempts collect debt not owed debt is not mine March 21, 2015 - I went the West Asset Management/- because of I work inquiry and was put in the hosiptal. I told them at that time my job workmen compensation was going to pay for it ; however the sent this to collection and now will not removed it even now that it is paid in full. ... |