West Corporation Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

West Corporation Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine California

Debt is for a monthly charge from - - for my husband for equipment. He agreed that payment would to be paid by monthly credit card deductions about $17.00 per month. - - is trying to collect for year of -/-/-. My husband is deceased with death in -/-/- and all equipment was returned to them at that time. I no longer have access to credit card information to ascertain if - - actually charged credit card. Assumption was that monthly bill was being paid by automatic deduction. - - never billed us at the time nor since that time nor have they ever tried to contact my husband and went directly to collection. My husband 's assumption was that the monthly payment was automatically paid by credit card as - - had requested.

West Corporation customer in California
Jun 13, 2015

* Source: CFPB Complaint Database

West Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3West CorporationComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201505101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3West CorporationCont'd attempts collect debt not owed0.4%86.4%0.4%9.4%3.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact West Corporation

https://www.west.com
(402) 963-1600
tbbarker@west.com
11808 Miracle Hills Dr
Omaha NE 68154
West Corporation
West Corporation

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