West Corporation Student Loan Complaint

West Corporation Student loan department,

Non-federal student loan Dealing with my lender or servicer Ohio

In -/-/-, my US Department of Education Loan was sent to West Asset Management. At that time I entered into a payment plan of $55.00 a month taken directly out of my bank account. Faithfully for the past - months this withdrawal has been taken out with a monthly reminder sent from West Asset Management that I granted them permission to do so. On -/-/- a - - called - - at - leaving a message stating that she was calling to speak to him in reference of me. Also on - - - called - - and stated to her for this call was that the reason - was calling was because I had - - listed as a contact person in my file. Both of these phone calls were told as a lie and are harassing to these individuals. I have the original paperwork that was sent over to West Asset Management and neither of the people that are listed above is on my paperwork. West Asset Management employee - - crossed the line when she lied to these individuals and did not have permission to contact them. If West Asset Management was trying to get in contact with me, they could have sent a letter just like they do every month to state they will be making the withdrawal for payment. I can see if I missed a payment and they needed to contact me regarding non payment, but I have my all of my bank statement starting from -/-/- to present that payments have been made on time. West Asset Management should not be allowed to do this to anyone. The debt is being paid on time and the harassing and lying should get them maximum fine for crossing the line because I am following through with the agreement we have in place, and they did not have my permission to contact anyone.