West Corporation Debt Collection Complaint

West Corporation Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Massachusetts

I 'm in a dispute of charges with - -, over a pro-rate charge vs. a full month charge. -/-/- a ended my services with -, paid the last month bill ( exhibit A ) and was told that a final bill will arrive in regards to the period between the last billing and the discontinuation of the service from -/-/--/-/-. I received the bill but it was a full charge of $92.00 ( exhibit B ). I called -, told that my contract was long expired and that I should be paying only the pro-rate charge. Level - customer service rep. said she could not do anything for me and all the Executive Customer Service Reps '' were busy, then she took my callback info and said that such rep would contact me in 5 business days. This never happened and instead I received a letter from a collection agency. I responded to the letter in writing challenging the charges and demanding


again for proof of debt. ( exhibit C ) .This is a standard letter to debt collector asking for proof of debit and requiring them under the Fair Debt Collection Practices Act to do not notify any credit agency until the debt is confirmed in writing, etc ... To my surprise, they informed - and - about this collection on - -, and of course my credit score dropped about - points since ( exhibit D ). The letter for verification of the debt only came from West Asset Management on - - where they only included the last bill from -, which I 'm aware of, and it is exactly what I 'm disputing here.