Resources for resolving common issues with Astoria Bank products and services
You can reduce the number of unwanted calls from Astoria Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Astoria Bank Mortgage loan modification,collection,foreclosure August 16, 2016 - My husband and I have mortgage with Astoria Savings. In -, we received a notice from Astoria stating that our mortgage would be increasing due to our 10 ARM. This doubled our mortgage form $2500.00 to about $4800.00. Needless to say, we are unable to make our payments, so we asked for assistance. We were instructed to complete a loan modification application, and submit all of the appropriate documents ( hardship letter, financial information, paystubs, checking and saving acct statements, - statements, etc ). The initial case was being handled by one person, and then we started deal... |
Astoria Bank Mortgage loan modification,collection,foreclosure August 16, 2016 - We have a buyer for a short sale at market value and - banks, Astoria Bank and - ready to give approval-as long as the other banks sends their written approval first! We are at a standstill for months, with the seller facing foreclosure-because both Astoria and - are waiting for the other to send their short sale approval first!!! HeLP!!!!!!... |
Astoria Bank Mortgage loan servicing, payments, escrow account August 8, 2016 - - - - I sold the home and paid off the home mortgage with the proceeds from the sale. Astoria Federal Savings, held the mortgage and reports the mortgage as being in - - " closed and paid '' along with another paragraph which states, " account paid for less than full balance. '' This statement makes the impression that I sold for less than the balance of the mortgage or via a short sale. This is anything but the truth ... I paid them every penny and have the IRS tax records which easily shows the record. The only negative on the credit report was the - 30 day late payment posted... |
Astoria Bank Mortgage loan servicing, payments, escrow account May 3, 2016 - I am asking for an investigation into the Astoria Federal Bank mortgage increases. I have attached documents for your review. I was told in - that my mortgage increased because my insurance was increased. So I got another less expensive hazard insurance, submitted that and received notice of an even further ADDITIONAL increase. I feel that something is not correct. I have never been late on a mortgage payment. Please advise. ... |
Astoria Bank Mortgage loan modification,collection,foreclosure April 18, 2016 - I am disgusted with how Astoria has handled my loan for months. First my loan was denied because i did not qualify for an affordable mortgage payment due to not enough income. Astoria had me re-apply and has and was promised a fair review, however this did not happened. I have provided enough proof to Astoria that my home is severely underwater. This is really stressful because i am tired off all the excuses Astoria has given in order to deny my loan modification. Recently, i was told to participate in any government modification. - also mentioned the only option was to reinstate my loan or... |
Astoria Bank Bank account or service making/receiving payments, sending money January 20, 2016 - On - -, -, someone presented a check for cash which was debited from my bank account. It was a small amount of - dollars. I contacted my bank and they quickly put the money back into my account. The bank and I agreed that the account numbers were just - digit different and the customer 's signature overlapped that digit to make it to look like an - instead of a -. On - -, - the same thing happened again. The same customer presented a - dollar check for cash.with the signature overlapping that same digit to make it look like an eight.This time I was given an ov... |
Astoria Bank Mortgage loan servicing, payments, escrow account December 7, 2015 - I have lost my job and do not make any meaningful money to pay the exorbitant mortgage. I have contacted Astoria Federal many times for assistance and modification but they always refuse to modify my mortgage. I was once given a reason that Astoria Federal do not conform to Federal Regulation and are not obliged to help me in any way. I have lived in my house since 2001 and my children and the entire family love our family home, community, schools, and church. I can not afford to loose this house and we love to continue living in this house. It has become our sacred home. Currently, Astoria Fe... |
Astoria Bank Mortgage settlement process and costs December 1, 2015 - I am refinancing my coop mortgage. With a coop the collateral is the stock. My current lender, Astoria Federal, possess the stock. My new lender, - -, has requested the stock from Astoria on - -, 2015. It typically only takes about a week to transfer the stock but as of today ( almost four weeks later ) - has not confirmed if/when they will transfer the stock. I have already paid over $1000.00 for fees relating to this refinance and further delays will add additional cost to me. I have contacted - Federal, their mortgage service company ( - ) and the attorney repre... |
Astoria Bank Mortgage loan servicing, payments, escrow account December 1, 2015 - We have had our mortgage with Astoria Federal Mortgage Corp, recently changed to Astoria Bank, since -/-/-. We have had an adjustable rate with this lending institution from day one and have been trying for 10 years to modify our loan to a fixed rate so it does n't continue to adjust yearly. In -/-/- we tried for a modification, but we were denied because of lack of income and the collateral was not sufficient. But we continued to pay our mortgage for the last 10 years and have never missed a payment until -/-/-. On -/-/- our family encountered a true and devastating hardsh... |
Astoria Bank Bank account or service account opening, closing, or management November 4, 2015 - During the years -/-/- I purchased several Growth Savings Bonds from - Federal Savings - - - which no longer exist. I have contacted Astoria Bank which acquired - about savings accounts that should have been set up after these bonds had reached their maturity dates. I have spoken to several bank personnel with no one being familiar with these growth savings bonds or any accounts set up with these funds. I have also visited the unclaimed funds website with no accounts being found for the names listed as the bond holders. ... |
Astoria Bank Mortgage loan modification,collection,foreclosure October 16, 2015 - On certain potions of my mortgage someone changed numbers such as the interest rate and then forged my initials to make it look as though I saw it, aporoved it and signed off on the changes. I now have my original closing documents in hand showing that at closing those documents are conpletely different than those records filed with the clerk, - - in Va - -, and different from the records Astoria Bank provided to me via my request in response to their claim, which I disputed and they continue to ignore via their incomplete response to same and their insistance on foreclosing and sw... |
Astoria Bank Bank account or service account opening, closing, or management October 7, 2015 - Astoria Federal Savings Bank now know as Astoria Bank on or about - -, 2003 and - -, 2003 accepted Powers of Attorneys on behalf on my late now mother - - which are questionable and exposed me to serious damages in an amount of $110000.00 and other loss of home, property. The bank exposed me as well they failed to disclose the - -, 2003 power of attorney that was a joint - with - agent residing in - which would cause issue if she left and other. It did cause a problem then was revoked but what was found out is that the joint power of attorney dated - -,... |
Astoria Bank Mortgage settlement process and costs October 3, 2015 - My home mortgage was transferred from - - Mortgage Loan no. - to Astoria Federal Savings -/-/-. The release of lien document from - - Mortgage - - - was never sent and recorded at the - - recorder 's office where the property is located. Therefore 16 years later - 's name still appears on the title to my home. - filed for bankruptcy -/-/- and was acquired by - - which was then bought over by -. Astoria Bank has attempted to trace this missing assignment ( release of lien or mortgage satisfaction document ), but have be unable to do so. I h... |
Astoria Bank Bank account or service account opening, closing, or management June 29, 2015 - Astoria Federal Savings, - - -, - - - -, -, NY -The bank above is involved in bait and switch selling. I have a CD on deposit there which they insist on substituting for a mutual fund. They will not listen to me or answer any questions about the CD account ; nor provide a contract, terms of agreement or method of payment for the mutual fund. All they repeat about the CD is You do n't need it, '' - which they bark out almost in unison - with out submitting any proof. The pressure is unbearable. I am a retired US citizen living -. I am - years old, unemployed an... |
Astoria Bank Bank account or service account opening, closing, or management June 24, 2015 - We opened a Savings Account at Astoria Bank, - NY on - -, to the amount of $250.00 on my husband 's account and my account we were informed that if we would add an additional $2500.00 for 90 days we would be eligible for a bonus of $250.00. After the 90 days we did not receive the promised bonus, we went down to the bank and they promised that within a week we should receive our bonus, since then they have been giving us the run-around, and we have not received anything. ... |
Astoria Bank Bank account or service problems caused by my funds being low June 5, 2015 - Astoria Bank charged me an overdraft fee after they automatically overdrafted my account be charging an account fee of - dollars and a periodic fee of - dollars even though I had no money in my account. As a result of my overdraft they took everything I had when my check was deposited. ... |
Astoria Bank Mortgage credit decision / underwriting June 3, 2015 - I am writing in the hope that you can assist me in my over yearlong effort to have - - unitsCoordinate to assist me. I thank you in advance for reading my letter. I have a mortgage from - for my condominium in Florida, purchased in -/-/-. Thiswas and remains my property and the one that I hope to retire in with my family. The loan was and remainsan interest only loan for $460000.00 at a rate currently of 3.750 % Like so many other Floridians in the past few years, I faced financial difficulties which put me behind in mypayments for a number of months. Two years ago, I was able ... |
Astoria Bank Mortgage loan servicing, payments, escrow account April 7, 2015 - I have a mortgage with Astoria and they are taking out - taxes -/year in addition to -, - taxes taken out. When I inquired as to why I was paying - taxes although I live in -, - I was told they would look into it. I received a letter that they had rectified the situation but with no supporting information. I do not know how log I have been paying this erroneous tax as I can only access back to 2013 my records. I would like to know what this is, how long it 's been going on, and get any reimbursement that is due me. ... |
Astoria Bank Bank account or service deposits and withdrawals April 5, 2015 - MY BANK RECORDS FROM ASTORIA BANK WERE RELEASED TO AN ATTORNEY WITHOUT ANY SUBPEONA OR LETTER SEND TO ME REGUARDING RELAESE AND THEY HAVE NO RECORD OF ANY ... |