Astoria Bank Mortgage Complaint

Astoria Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I have a mortgage with Astoria and they are taking out - taxes -/year in addition to -, - taxes taken out. When I inquired as to why I was paying - taxes although I live in -, - I was told they would look into it. I received a letter that they had rectified the situation but with no supporting information. I do not know how log I have been paying this erroneous tax as I can only access back to 2013 my records. I would like to know what this is, how long it 's been going on, and get any reimbursement that is due me.