Astoria Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Astoria Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I have a mortgage with Astoria and they are taking out - taxes -/year in addition to -, - taxes taken out. When I inquired as to why I was paying - taxes although I live in -, - I was told they would look into it. I received a letter that they had rectified the situation but with no supporting information. I do not know how log I have been paying this erroneous tax as I can only access back to 2013 my records. I would like to know what this is, how long it 's been going on, and get any reimbursement that is due me.

Astoria Bank customer in Virginia
Apr 07, 2015

* Source: CFPB Complaint Database

Astoria Bank response to complaint:
Closed with explanation

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How Astoria Bank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Astoria BankComplaint HistoryComplaints2/20123/20125/201212/20121/20132/20134/20135/20136/20137/20139/201312/20132/20143/20144/20145/201410/201412/20141/20154/20158/201512/20155/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Astoria BankLoan servicing, payments, escrow account77.8%8.3%2.8%11.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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