Astoria Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Astoria Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I am asking for an investigation into the Astoria Federal Bank mortgage increases. I have attached documents for your review. I was told in - that my mortgage increased because my insurance was increased. So I got another less expensive hazard insurance, submitted that and received notice of an even further ADDITIONAL increase. I feel that something is not correct. I have never been late on a mortgage payment. Please advise.

Astoria Bank customer in New York
May 03, 2016

* Source: CFPB Complaint Database

Astoria Bank response to complaint:
Closed with explanation

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How Astoria Bank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Astoria BankComplaint HistoryComplaints2/20123/20125/201212/20121/20132/20134/20135/20136/20137/20139/201312/20132/20143/20144/20145/201410/201412/20141/20154/20158/201512/20155/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Astoria BankLoan servicing, payments, escrow account77.8%8.3%2.8%11.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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