Astoria Bank Mortgage Complaint

Astoria Bank Mortgage department,

Conventional fixed mortgage Settlement process and costs New York

I am refinancing my coop mortgage. With a coop the collateral is the stock. My current lender, Astoria Federal, possess the stock. My new lender, - -, has requested the stock from Astoria on - -, 2015. It typically only takes about a week to transfer the stock but as of today ( almost four weeks later ) - has not confirmed if/when they will transfer the stock. I have already paid over $1000.00 for fees relating to this refinance and further delays will add additional cost to me. I have contacted - Federal, their mortgage service company ( - ) and the attorney representing Astoria - -, -, - - -, - - and no one has been able to confirm the location of the stock or how to retrieve it.