Astoria Bank Bank Account Or Service Complaint

Astoria Bank Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New York

Astoria Federal Savings, - - -, - - - -, -, NY -The bank above is involved in bait and switch selling. I have a CD on deposit there which they insist on substituting for a mutual fund. They will not listen to me or answer any questions about the CD account ; nor provide a contract, terms of agreement or method of payment for the mutual fund. All they repeat about the CD is You do n't need it, '' - which they bark out almost in unison - with out submitting any proof. The pressure is unbearable. I am a retired US citizen living -. I am - years old, unemployed and a -. I have documents to prove my medical condition. I visit the USA every year to try and wire back some money for living expenses. My US address is in - NY. I am going to travel to the USA later this year and try again. If I meet with the same opposition again, what should I do?