Review and analysis of over 1,149 Checking Account complaints against RBS Citizens
RBS Citizens consumers have reported over 1,149 official complaints related to Checking account. Out of the 1,149 consumer complaints against RBS Citizens, 14% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 48% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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RBS Citizens Bank account or service account opening, closing, or management December 3, 2015 - Citizen Bank has been taking out monthly fees for over three years from my bank account and never once informed me of these transactions. I never once received a phone call, email or letter, telling me this was going on. To my knowledge every bank I deal with even if I do not get monthly statements, will write to let me know what is going on with my account. This bank failed to do, instead just go into my account and help themselves to a monthly fee and now refused to give back my money. Do you know of anyone who has a bank account and allow them to do as they like with your account, without y... |
RBS Citizens Bank account or service account opening, closing, or management November 25, 2015 - I opened a Charter One/Citizens Checking account back in - of 2015 and it 's been a nightmare since. I 've been charged at least $ - $2000.00 in overdraft fees. Some I am at fault but a bunch of others I am clearly not at fault. I have called their customer service line 4-5 times throughout the months and what 's available online with the customer banking is totally different than what shows. The call I made today was in regards to - overdraft fees that randomly popped up. So I called, once again to see why. I was told they were for - transactions that posted on the - ( not on... |
RBS Citizens Bank account or service problems caused by my funds being low November 24, 2015 - Citizens bank overcharged me on overdraft fees. Starting with - I was charged an daily overdraft fee of $6.00 however my account had a direct deposit of $1600.00 therefore it was not in the negative that day and no document indicates if it was n't brought positive by a specific time the people day that they can charge a fee ( example - the prior day ). This also was the same case on - so with that they owe me back $13.00. Next citizens bank charged me $6.00 on - for my account going in the negative on - however - was not the third business 's day so they owe me anothe... |
RBS Citizens Bank account or service problems caused by my funds being low November 20, 2015 - I 've been a customer with citizens for years I manage my account very well I have a high credit score. I logged in and saw past 7 weeks I been charged - $ in fees but I ca n't figure out how and why. My math and log ins were spot on I did n't miss anything. I went into the bank called - supervisors and they said I 'm lucky they gave me - $ back which was - of the - charges I concurred. Yet NO ONE CAN PIN POINT E-ACTLY WHY THIS HAPPENED!!! I 'm sickened by this as I DID NOT make a mathematical error or forget to log in - They said " we have next day funds available '' but the... |
RBS Citizens Bank account or service problems caused by my funds being low November 19, 2015 - Citizens Bank : I opted in to recieve overdraft protection from the bank and within a week I called in and opted out of the protection. After opting out They allowed a preauthorized purchase that i did not have enough funds to cover in my checking and took the funds from my savings account to cover it. This wiped out my checking account and - more purchases were allowed also being taken from savings account. i was charged the overdraft protection fee $6.00. on the first -, on the last charge they allowed, i was charged an unprotected $35.00 charge. Though I opted out they allowed the... |
RBS Citizens Bank account or service account opening, closing, or management November 12, 2015 - -/-/- I opened a checking account online with Citizens Bank using promotional code -. The code offered a $150.00 bonus if the following terms were met : '' You must open your first new personal checking account between -/-/2015 and -/-/2015. Primary signer on the new checking account may not be or have been a primary or secondary signer on any personal checking account within the previous six months. Offer may be withdrawn without notice and can not be combined with any other checking offer. Offer only available to the person who receives this email, and the new account m... |
RBS Citizens Bank account or service making/receiving payments, sending money November 10, 2015 - Someone opened a unauthorized car policy in my name when my wallet was stolen I also noticed that they have been using my bank account as the funding source I did n't notice at first until my account balance was extremely low I then carefully reviewed all myTransactions an found - transaction for the general car insurance company. I called citizensBank immediately an reported the transactions as fraud then I was advised to contact the general insurance company an report the account as fraud soI did and both companies are doing a investigation. I want my money back because this was unauthori... |
RBS Citizens Bank account or service problems caused by my funds being low November 9, 2015 - On - -, 2015 I made an online ACH payment for my student loans. I called the Citizens Bank - online teller system that evening to verify my checking account balance, and discovered that this transaction caused an overdraft of $47.00. Early the next morning I made a $50.00 cash deposit around - The deposit revealed my account balance was now $2.00. Later that evening on - - I again verified my checking account balance using the automated teller system. This time I discovered that the Citizen 's Bank - had charged my checking account an overdraft fee of $35.00. I the... |
RBS Citizens Bank account or service account opening, closing, or management November 6, 2015 - Citizens Bank - -, RI sent me, by US mail, an offer to receive $200.00 by opening an account and meeting stated requirements. The requirements were : open the account by - -, 2015, make a deposit each month - of which would be a minimum of $500.00 and the $200.00 would show on the account after - -. I went to the Citizens Bank at - - -, -, NH on - -, 2015, discussed the offer with Branch Manager - -, opened the account, fulfilled all requirements and now have not received the money. I have talked with Supervisor - - and Bank Officer -... |
RBS Citizens Bank account or service using a debit or atm card November 2, 2015 - I 've been dealing with this for months now I have a fraud alert extended fraud alert and files blocked. I 've been a identity theft victim twice already much to my displeasure. Such a hassle on everheverything I do. Citizens bank is not understanding the meaning of fraudulent charges and has a balance of $290.00 in an open account in my name after countless hours online and disputes to them and investigation I gave up. I refuse to pay for something I did not do. ... |
RBS Citizens Bank account or service problems caused by my funds being low October 30, 2015 - -/-/- I mailed a letter to the Citizens Bank branch where I first opened my account, notifying the bank to close my checking account and to send me a check for my remaining balance in the mail to the address the bank had on file. I did not receive any communication or a check for about 10 days, so on the evening of -/-/- I logged into the online banking portal on Citizen 's Bank 's website to check my account. I found that my account balance was negative and not only had I been charged a $35.00 overdraft fee, but I was daily being charged a $6.00 " Sustained Overdraft '' fee each... |
RBS Citizens Bank account or service deposits and withdrawals October 23, 2015 - I recently opened - checking and - savings account with Citizens Bank in Massachusetts. - checking account was for a business and - checking/savings account was for personal use. To open the accounts, I deposited - checks totaling $22000.00. - of the checks I deposited was a cashiers check in the amount of $7500.00. For whatever reason, Citizens Bank decided not to use the funds from the cashier 's check to open the accounts and used - other personal checks instead. These personal checks, totaling another $7500.00, were not honored by the bank they were drawn upon. I... |
RBS Citizens Bank account or service account opening, closing, or management October 19, 2015 - My partner and I opened a joint checking account at Citizens bank responding to an offer of $150.00 bonus for opening an account. This was mailed to me. See attached. To date, we have not received our bonus ( account was opened on - -, 2015 ). We had to call to report this and they asked us to scan in a copy of the original offer. We really should n't have to go to this much trouble. We have met all the requirements and we feel if we had n't complained it would have been forgotten. In light of the recent complaints against Citizens you would think they would do a better job at treating... |
RBS Citizens Bank account or service account opening, closing, or management October 1, 2015 - I opened an account with citizens bank in -/-/- at - pa there was an offered during that time if you open a checking account you will receive -bucks after 6 weeks of having the account opened I kept calling and they kept pushing the dates back they gave me a letter saying I shall receive funds by - - and I called the branch and no one knows what happened to my offered and they told me directly over the phone with they know if issued me the offered,. This is complete false advertisement and fraud.. ... |
RBS Citizens Bank account or service making/receiving payments, sending money October 1, 2015 - I think Citizens bank needs to be examined for unfair and deceptive trade practices. I recently set up a recurring automatic payment to come out of my account to pay my mom 's assisted living rent each month. I set it up online through Citizens using their online bill payment functionality to come out of the account on the - of each month beginning -/-/15. I also set up to get a reminder email too. Well to my surprise I got the reminder email yesterday -/-/15 stating that they were processing it yesterday and that the estimated delivery date per their experience with - - w... |
RBS Citizens Bank account or service using a debit or atm card September 23, 2015 - I bank at Citizens Bank. The Citizens Bank I use often to withdrawal funds as ATM issues on a regular basis causing me to have to use other ATM 's that are not Citizen Bank owned. In the last week and a half alone among other times throughout the month the ATM machine has been down or the bank was roped off due to a robbery causing the use of NON Citizens Bank ATM 's. I was charge a number of fees they consider 'Convenience Fees '. When I called the bank to discuss the fees and the reasons why I was charged them, they only agreed to reverse - of them. It is not right to charge a consumer fe... |
RBS Citizens Bank account or service account opening, closing, or management September 19, 2015 - I attempted to open up a checking account online with Citizens Bank. Through their account enrollment site, I initiated a transfer from my savings account ( from an external bank - to fund the Citizens Bank account. After pending for two days, the funds were denied. I immediately contacted the external bank inquiring why the funds were not released to Citizens Bank. The external bank indicated there was no record of a transfer. The external bank representative indicated that Citizens Bank likely coded the transfer incorrectly as a - account instead of a savings account. This was the most... |
RBS Citizens Bank account or service problems caused by my funds being low September 18, 2015 - My bank charged me $36.00 every time I used my Debit/credit card for a transaction when I did n't know my account was in overdraft. They never notified me that I was in an overdraft status. My overdraft fees are approx $320.00. I called and had them turn off my Overdraft Protection '' on the debit portion, but they sated that I cant turn it off on the credit card portion and I would continue to be allowed to charge and would just incur a fee of $36.00 each time I did so if my account was in overdraft. ... |
RBS Citizens Bank account or service account opening, closing, or management September 16, 2015 - I have had a checking account with Citizens Banks since 2006. The terms of the account was that if I have direct deposit from my paycheck the account was to be free of charge. Recently, I have noticed that I am being charged a servicing fee of $ -/month. I would like to close this account and have all these fees waived since that was not part of what I agreed to. I have already cancelled my direct deposit from my payroll. I feel the charges are inappropriate and taking advantage of the consumer. Also, I have tried to change my name many times and they keep loosing my information. My new nam... |
RBS Citizens Bank account or service account opening, closing, or management September 12, 2015 - On - - of 2015, I called the Customer Service Phone Number for Citizens Bank in Rhode Island because I noticed a $35.00 overdraft fee that did not seem appropriate. Specifically, the fee was assessed on -/-/15 for check # - in the amount of $220.00. I feel the fee is unfair because the check was only processed by the bank on -/-/15 when funds were sufficient. According to - and - from Citizens ' New Mexico Phone Banking Department '', the fee was assessed because funds were insufficient on the day before ( -/-/15 ). I expressed to these representatives tha... |
RBS Citizens Bank account or service deposits and withdrawals September 9, 2015 - I deposited a check in - currency with the Citizen 's Bank - -, 2015. Instead of converting to - currency at the published Exchange rate of C $1.00 = - $0.00 on the date of conversion, the Bank gave an Exchange rate of C $1.00 = - $0.00. This amounted to a difference of more than - $1800.00 in their favor for handling this transaction. I called - other banks with whom we do business, and was told they always used the posted official daily exchange rate. Please respond with the Official FTC policy regarding this matter. Thank you. - - - - ( --... |
RBS Citizens Bank account or service deposits and withdrawals September 4, 2015 - On -/-/2015 I received an overdraft fee in the amount of $35.00. I was told by the manager at the - branch that it was caused by the - - preauthorized debit. As you can see on Document # 1, - - was posted to my account on -/-/15. Then on -/-/15 I was able to withdraw $130.00 out of my account because I had sufficient funds available. As you can see, on -/-/15 I had a balance in the amount of $5.00 which would have covered the - - transaction. Once again, this a plot to take money from the consumer. I asked the manager what time did the preauth... |
RBS Citizens Bank account or service account opening, closing, or management July 19, 2015 - Failure to disclose investments. related cases are -, -, -. I '' - - - have Assets, Investments, Securities and other personal and real property and co mingled Personal Fortunes. This includes Cash, Jewelry and other Assets which are stored in - - - of -, - - - -. Citizens Bank ( formerly - ), - -, - - - - in - to - Safety Deposit Boxes. The City of -, various Federal and State of - and -. These Entities should have Vested interest when these Boxes are opened as they are included in shares of the wealth of my Person... |
RBS Citizens Bank account or service account opening, closing, or management July 17, 2015 - Citizens Bank sent me a letter stating they were closing my account. No reason was given, so I went into my branch to ask why. Again, no reason was given and the manager advised me to call the - number on the letter. When I spoke with this department again, no one would give me a reason for closing my account, they just simply said it was according to metrics and that I made my deposits and withdrawals on the same day '' ( is n't this the point of a bank ) I feel like this was unwarranted and someone in a back office who does n't know me is trying to make judgments about an account based o... |
RBS Citizens Bank account or service account opening, closing, or management July 10, 2015 - Sometime between -/-/- and -/-/2015, Citizens Bank switched our checking account from Circle Checking to Premier Checking without our knowledge or authorization. The new type of account has a monthly fee, so Citizens Bank assessed a $ - monthly fee from our account. I called - '' at - who assured me that he would rebate the money and switch us back. He rebated the $25.00 but the next month, Citizens Bank assessed the $25.00 fee and we were still in Premier Checking. I called - again, and again he promised to remove the fee and switch us back. Even he called this practic... |
RBS Citizens Bank account or service account opening, closing, or management July 9, 2015 - on - - I want to use my atm debit card and it would n't work at a gas station. I checked it at ATM kiosk and it told me that the card has been deactivated. I went to Citizens Bank the issuer of the card and they seized my card inform me that the account was closed. Would n't give me any explanation.that was the - branch. or to the - branch office the next day with a witness.they still would n't tell me why the account was closed however the branch manager informed me that she would call me back in - and she would try to resolve the issue and give me an explanation as to why my a... |
RBS Citizens Bank account or service problems caused by my funds being low July 8, 2015 - I wrote a check ( # - ) for $330.00 to Ask - -, -, on - -, 2015 from my checking account with - - -, which is based in Massachusetts. There was a delay in cashing the check and it was returned due to insufficient funds on - -, 2015. On - -, 2015, the check was redeposited and a returned check fee of $50.00 was debited from my checking account. This was done by a collection agency associated with Citizens Bank. In addition to this fee, my bank charged me a return check fee of $15.00 and Citizens Bank charged Ask - - $20.00 as a returned check... |
RBS Citizens Bank account or service account opening, closing, or management July 6, 2015 - Re : Citizens Bank, - -, Ct. Acct # -, - - - of - - -I have multiple personal and business accounts with Citizens Bank and have been repeatedly told that because of the total large amount of money I have on deposit none of my accounts will be charged a service fee. On FOUR separate occasions I have discovered that for months Citizens has been charging some of my accounts a service fee. Each time I talk to and email my representatives asking for the fees to be reversed, for a written letter apologizing and explaning what happened, and for a written assurance it will n... |
RBS Citizens Bank account or service problems caused by my funds being low July 1, 2015 - I 'm currently on - somy funds are limited. The last month alone, Citizens has taken over $300.00 for overdraft fees. Even though the same day they showed, I transfered money from another account to cover. After complaining to the hilt, they gave back $110.00. Now they are doing it again. $7.00 was posted by an agency causing a neg Bal. I quickly transfered funds to rectify. 3 days later they wacked me for -/ $39.00 fees. I 'm done ... ... |
RBS Citizens Bank account or service problems caused by my funds being low July 1, 2015 - HELLO, MY name is - - -I live in Massachusetts. I am hereby filing my Complaint against - banks. 1.- 2, Citizens bank 3. - - -. These bank 's I have done business in the past and they refuse to open an accountwith me because td is now showing overdrafts fee 's in which they charge in excess. They have reported me to the - in which I want my name removed. I feel im entitled to have a bank account without this hassle. I owe no fees 's with Citizens or - - -. If i want to open somewhere else i need to get this matter resolved. These banks are in massachusettsSi... |
RBS Citizens Bank account or service account opening, closing, or management June 30, 2015 - In -/-/-, I mortgaged a building loan through - - and paid off Citizens Bank in full. In -/-/- I canceled any and all accounts with Citizens Bank. In - I began receiving bills for fee 's from Citizens. I return their letters stating that I did not have any accounts with their bank. in -/-/-, the reason for the statements was clarified with - Bank. They had used a very old payment option and citizens was the bank that was listed. All settled immediately with - and I phoned Citizens asking them why there were charges when there was no account. in -/-/-, I asked... |
RBS Citizens Bank account or service deposits and withdrawals June 29, 2015 - Citizens Bank unlawful withdrew money from checking account without remission. When confronted with problem citizens says it was the merchant problem merchant has no record of transactions. Citizens refuse number of times to explain their action on phone or correspondance to customer request. ... |
RBS Citizens Bank account or service problems caused by my funds being low June 28, 2015 - I walked into Citizen Bank in - Massachusetts to open a checking account. The assistant Manager - who was helping to open the account interviewed me about other things including whether I had a business or not. When I confirmed I had recently - is like all - broke loose. She could not let me live. She convinced me to open a business and Payroll account, immediately called a - - from - and arranged a meeting a few days after. I explained to - a few days later in the bank premises that it was a new company and did not know whether I needed payroll services or not. - pr... |
RBS Citizens Bank account or service account opening, closing, or management June 27, 2015 - I opened an online banking account with Citizens Bank in - 2015 by transferring funds from my current bank account to the new account I set up with -. A few days after the transfer was made I logged into my account and saw that my account was overdrawn for the amount of my deposit plus $20.00. I called up Customer service and was told that the account number at my bank did not exists. I provided the correct account number to Citizens Bank, but gave them the benefit of the doubt. I retransferred funds again from my account held with another banking institution. A week later I received a... |
RBS Citizens Bank account or service deposits and withdrawals June 26, 2015 - I had a checking account in good standing for almost a year with Citizen's bank. During my history with this bank, I'd had several deposits made through my - account to my checking account with Citizen's without problems. In -/-/- I had - sent from my - account to my Citizen's account. - has confirmed the transaction was completed but Citizen's is claiming they don't have it despite having a confirmation and ACH trace number from Paypal proving otherwise. Despite my having a good standing account with Citizen's for almost a year and my providing these confirmation numbers, Cit... |
RBS Citizens Bank account or service account opening, closing, or management June 26, 2015 - We moved to a new neighborhood and got a letter from Citizens Bank offering a - dollars direct deposit checking account bonus if we make another any deposit within 45 days after the first opening deposition. I went in to a local branch. A rep there helped me to open an account, and enrolled me with an overdraft insurance ( - bucks ) without even telling me, and charged - dollars maintanence fee each month since I did not deposit enough money the - time.Ane he gave me - dollars for opening that account. And then I went in a few days later to deposit enough money so I could be wai... |
RBS Citizens Bank account or service using a debit or atm card June 20, 2015 - My debit card was fraudulently stolen. On Friday - - when I received this news from the bank they told me they would ship a new card within 5-7 days. I asked them to ship it to a new address not the one on file. I was told this would not be a problem. On Saturday the - I called to inquire about my card. They informed me it was shipped to the address on file, not where I requested it to be sent. I asked them to overnight a new - due to their mistake and to waive the fee and they repeatedly refused to do so. I kept pointing to the fact I have n't had a debit card in a week and I shou... |
RBS Citizens Bank account or service problems caused by my funds being low June 17, 2015 - i made a deposit yesterday and my account was in the positive. this morning they charged me $12.00 for overdraft. i have overdraft protection on the account in the amount of $70.00 and the amount they said the account went $4.00 in the negative. i looked at the account this morning and it was never in the red or minus and yet they charged me $12.00. last month they charged another overdraft fee of $12.00 for the $0.00, that 's right, - - cents they said they had to cover. again the account on line was never had a negative balance ... |
RBS Citizens Bank account or service account opening, closing, or management June 17, 2015 - I opened a checking account years ago and did not realize that it had a monthly fee attached. Unfortunately, I never got - email or letter from the bank until almost three years later when I got a letter stating that my account was overdrawn. Since I had never used the account ( and frankly, forgot about it -, I was concerned that someone had fraudulently gotten my acct. number and had drained the account. When I called customer service, they told me that I had been charged $9.00 for the last - years. If I ( or anyone for that matter ) were aware that they were being charged a month... |
RBS Citizens Bank account or service problems caused by my funds being low June 13, 2015 - My bank account is at Citizens Bank. I reside in -. I have had this account for - years. At first I might show an overdraft at the beginning of the year when my health deductibles had not been satisfied. Each time I was charged $35.00 to $37.00 dollars overdraft. I had my debit card management changed so that the transactions world not go through if there were insufficient funds as I was unable to tell what the bank was doing. My paycheck is electronically transferred over night on Thursday to Friday. I had my mortgage payment bill pay set to go out the day I got paid for years and n... |
RBS Citizens Bank account or service deposits and withdrawals June 1, 2015 - A refund was illegally refunded by - to a closed debit/checking account w/ Citizens Bank - After many phone calls into Citizens Bank, was finally able to find that the refund was in fact sent to my closed account & a check was issued for the refund one month later. After 4+ weeks of no check being received, I began to call into Citizens Bank requesting a re-issue be done as I still had not received the refund check that was righfully mine. Another week passed and they stated they were going to notify the correct department to place a stop payment on the check. Low and behold, two days la... |
RBS Citizens Bank account or service deposits and withdrawals May 21, 2015 - My encounter with citizens bank has been horrible. Terrible customer service representatives horrible and very unfriendly people. My account was hacked and I incurred charges that were not mine. I 've yet to be completely compensated for all the of this. I call and call. And get hung up on again and again. I just wanted my account close! ... |
RBS Citizens Bank account or service account opening, closing, or management May 12, 2015 - Citizens Bank reported me, rather my business which is an LLC to Chex Systems as fraud closure ''. This comes up every time I try to open any sort of account for my personal or business whatsoever. I have a copy of my ChexSystems record and neither of which are on the file. The only record on my file is - - Bank and no one is able to confirm or remove something that is non existent anywhere on my file. The only thing I can think of is that it is under my Chex Systems business account consumer ID. The incorrect business is being reported showing corporation and viewing as - - -... |
RBS Citizens Bank account or service deposits and withdrawals May 8, 2015 - I made several purchases using my debit card. These were listed under my pending/on hold transactions. A couple days later, I had emergency brake work done on my car. This was after my other withdrawals. The brake work caused a slight overdraft ( which I expected ). A couple days later, I received overdraft charges on my account for - items totalling 210.00 ( approx. - of my paycheck ). These were all caused by the minor charges I had made previous to the brake work. In fact, the brake work was finally deducted four days after. I contacted customer service and asked for a supervisor. I s... |
RBS Citizens Bank account or service account opening, closing, or management May 5, 2015 - I 've used Citizen 's Bank for many years. In - of 2014, they started taking monthly fees across - different accounts. In some cases, there were - fees in each month within - account! I 've called and met with regional branches ( -, -, - - ) and did get ANY explanation as to why these accounts were getting debited. As well, the branch manager that promised to resolve this quit. On the bank statement, there is no explanation as to the nature of these new charges on old accounts. ... |
RBS Citizens Bank account or service account opening, closing, or management May 1, 2015 - RE : - --PRIVILEGED AND CONFIDENTIAL INFORMATIONDear Consumer Financial Protection Bureau : Presently I am long term unemployed ( $ -/year from employment - ), NO Transportation, threatened homeless, and SISTER PHONE -. On -/-/-, I walked into Citizen bank ( located at - - -, - - - - - -, Phone : - ) and CLOSED OUT MY - DEPOSIT CHECKING ACCOUNT NUMBER -, after GETTING ALL MY CASH. I am writing because I did not receive any formal documentation stating closure of the account only a withdrawal receipt. In the past, I have walked into banks ... |
RBS Citizens Bank account or service problems caused by my funds being low April 26, 2015 - My citizens bank account in 2011 was hit by a payday loan firm multiple times a day causing me to achieve overdraft fees of over - dollars. I asked the bank to freeze my account so this would not happen and they told me they could not because I was at a negative balance. I had to get a law firm to send a letter - the put my account on a freeze. By then it was - dollars in the hole and not a single penny was a result of an overage. Every single cent was b/c of nsf charges so this cost the bank - dollars but is still on my chexsystems report. Its killing me on getting a car loan. ... |
RBS Citizens Bank account or service problems caused by my funds being low April 24, 2015 - Monthly fees of $15.00 were taken out of my checking account starting in -/-/- through -/-/- without my knowledge. Bank 's explanation was these fees accrued because a minimum balance was not maintained. I informed Citizen that I 've had a checking account for over - years and I was never told there was a minimum balance requirement. I was told the reason was, I had an additional mortgage account and because of that, the minimum balance was n't a requirement. After my mortgage was paid off, I had to keep a minimum balance in my account. My concern is that I was never notified of... |
RBS Citizens Bank account or service account opening, closing, or management April 13, 2015 - After years of being a good cutomer '' at Citizens Bank, they elected to terminate our business relationship. This included my wife 's business account ( a nonprofit ), her individual account, our joint account and a joint account with my son. This is done by sending a letter that looks like the rest of their junk mail and being given a week to clear my accounts. They said that the decision was permanent and final. They also said that they did not intend to give the reason. My credit scores are excellent and I have never been deliquent.They erased my bill paying functions and I have lost all ... |
RBS Citizens Bank account or service problems caused by my funds being low April 10, 2015 - I have - checking accounts with Citizen Bank. - is a primary that has a - plus balance anther is a older account that was setup for direct pay of utilities balance usually $1000.00 or less. The bank suggested that I cancel the utilities direct withdrawal. I did cancel the utility direct withdrawal. The bank also suggested and demonstrated the online bill pay feature. I went on my online account and started paying bills online. When you click the pay bill online button it does NOT give you the option of which checking account to to with draw from, it just chooses which ever account i... |
RBS Citizens Bank account or service account opening, closing, or management April 8, 2015 - I was charged a $ 20 monthly fee for a checking account and did not realize this until - fees had been charged ( - and - -/-/2015 ). No checks were written for insufficient funds. When I complained I received an email indicating $20000.00 was a minimum balance. I do n't recall being informed of that before and these fees were not levied previously. ... |
RBS Citizens Bank account or service account opening, closing, or management April 8, 2015 - I tried the CHRCK STATUS above. The page says welcome - - and nothing else happens. I would like to check the status on my complaint -. Citizens Bank has never provided proof of their actions which they promised me months ago. I since checked with - Child Support Agency. The state of - never properly filed for a Multi State Levy in - to take such action. That 's because no such court pay order exists. I just want my money back. Thanks- ... |
RBS Citizens Bank account or service account opening, closing, or management April 7, 2015 - I opened an account at Citizens Bank in -, NY, on -/-/2015. I closed the account 5 days later on -/-/2015 when I realized I no longer needed the account ( reconciled with my wife ). 5 days later the bank processed checks on my closed account and charged me - which forced my account open. Because it was in overdraft, I was charged an overdraft fee of approx. $35.00 and a sustained overdraft fee of - each day thereafter ( after 3 days ). The overdraft notices was not sent to the correct address ( mailing address on file was incorrect ). By the time I was first aware of the... |
RBS Citizens Bank account or service account opening, closing, or management March 30, 2015 - I opened an account at Citizens Bank ( - ) in -/-/-. The account was opened as a - account ' - and I had discussed with the bank representative that I was opening a business account but would not be transacting with the account immediately. Due to family -, my focus was redirected from the business. I did n't interact with the account again until this past month - only to see that the bank had begun charging a dormant fee in -/-/- ... with continued charges until this past month ( nearly a year and a half ) - and never - sent me a letter, by mail, to notify me of the issu... |
RBS Citizens Bank account or service deposits and withdrawals March 29, 2015 - I was informed by an official of the bank ( Citizens Bank - in Delaware in - 2013 that since I have my --weekly check direct-deposited into - of my accounts, I will not incur any charges whatsoever regarding balances etc. but surprisingly, the bank has stealthily resorted to charging over $ 4 monthly for almost a year claiming the balance on - of my accounts is less than $200.00. This is quite deceptive and fraudulent. ... |
RBS Citizens Bank account or service deposits and withdrawals March 27, 2015 - In both my business and checking account, the bank processes are to re-arrange items in your account which result in you account going negative so that can charge excessive fees. In reference to the business account I was charge over - in fees for a - transaction that should have cleared because the funds were there. After speaking with several bank personel, not one was able to understand why the account was over drawn. They did reverse - of the fees but stated I had to pay the rest. I am seeing this same kind of fishyness with the personal account. ... |
RBS Citizens Bank account or service problems caused by my funds being low March 26, 2015 - Citizens Bank, and banks in general, when there are overdraft situations, charge from the highest check down. I.E. - went through, and I did n't know it. It was $30.00, and I had another item. They took the larger item first which overdrew me $1.00 and then the lowest item. If they had taken the lowest item first, it would have been only - fee. THIS IS JUST A WAY for them to make money. When you talk to them about it, they say Do n't you want the highest paid first. '' Well, it really does n't matter because they pay it anyway and just charge you. VERY poor practices, and I ca n't b... |
RBS Citizens Bank account or service deposits and withdrawals March 23, 2015 - Citizens bank removed funds from my checking account l\this past week without a notice or permission. I need a full investigation right away. i am unable to pay our mortgage with this improper removal. how can you help me ( helpless ). ... |
RBS Citizens Bank account or service account opening, closing, or management March 23, 2015 - someone wrote me a bad check. the bank deposited it, the money was there for 5-7 days. Then they took the money out of my account, overdrafting it as well. so i fixed it all. they got their money back and i continued to deposit again. Then they froze my debit card. So i went to the bank manager, at Charter one bank in - ohio, and she said there was nothing wrong with my account and got me another debit card. It worked once, then they froze all of my money in the account. i did nothing wrong and i need my funds desperately. i just want to close the account and they wont let me. ... |
RBS Citizens Bank account or service account opening, closing, or management March 22, 2015 - Beware of Corporate Citizen 's Bank related to Retaliation for Posting Information and Reviews about a Security Breach in Online/Telephone Banking and for filing with the Attorney General : Five days ago I received a letter in the mail stating that all my bank accounts ( mine, my husband, - our businesses, savings, and all - children 's accounts ) would be summarily closed in 10 days, no reason given. I have been a customer at Citizen 's Bank for 15 plus years with impeccable credit and have never even bounced a check or had a late payment. Apparently it is Citizen 's prerogative and the... |