RBS Citizens Bank Account Or Service Complaint

Checking account Account opening, closing, or management

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management Ohio

someone wrote me a bad check. the bank deposited it, the money was there for 5-7 days. Then they took the money out of my account, overdrafting it as well. so i fixed it all. they got their money back and i continued to deposit again. Then they froze my debit card. So i went to the bank manager, at Charter one bank in - ohio, and she said there was nothing wrong with my account and got me another debit card. It worked once, then they froze all of my money in the account. i did nothing wrong and i need my funds desperately. i just want to close the account and they wont let me.

RBS Citizens customer in Ohio
Mar 23, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with monetary relief

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