RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Deposits and withdrawals Ohio

In both my business and checking account, the bank processes are to re-arrange items in your account which result in you account going negative so that can charge excessive fees. In reference to the business account I was charge over - in fees for a - transaction that should have cleared because the funds were there. After speaking with several bank personel, not one was able to understand why the account was over drawn. They did reverse - of the fees but stated I had to pay the rest. I am seeing this same kind of fishyness with the personal account.