Using a debit or ATM card Review

Review and analysis of over 4,335 consumer complaints

Best Using A Debit Or Atm Card Companies

Zions Bancorporation
Synovus Bank
UMB Bank
FNIS (Fidelity National Information Services, Inc.)
Empowerment Ventures, LLC
First Niagara Bank
KeyBank NA

Worst Using A Debit Or Atm Card Companies

Scottrade Bank
BNY Mellon
BBVA Compass
JPMorgan Chase & Co.
BB&T Financial
BMO Harris
Bank of the West

Most Using A Debit Or Atm Card Complaints

CompanyComplaints
Bank of America 827
Wells Fargo 547
JPMorgan Chase 475
TD Bank 208
Citibank 193

History Using A Debit Or Atm Card Complaints

New Using A Debit Or Atm Card Consumer Complaints


PNC Bank N.A. Bank account or service using a debit or atm card

April 21, 2017 - I went to a PNC atm machine outside of the PNC bank - - - , PA. On - - 2017 , approx. - I withdrew $180.00 at this time all the bills came out " mushed ''. I was able to remove $140.00 of the $180.00. At this point the ATM rebooted I withdrew $1.00 in hopes of pushing the other $40.00 out, but only the $1.00 came out. I called PNC, then went to the branch where it happened and notified them. At this point the branch manager told me even though the atm is a PNC ATM and apart of the branch building, they ( the branch ) does not operate the ATM. They ...

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Wells Fargo & Company Bank account or service using a debit or atm card

April 13, 2017 - Yesterday on -/-/2017 It was brought to my attention by Wells Fargo cus rep that some been using old account of mines ( debit cards ) that 's was stolen I file disbursement immediately Wells Fargo - on - try to force me to give false information and discrimates causei had to right my pin down to help me remember due to a - - refuse to file my claim cause I refuse to all her to force me against my will to give false information unless it this lady - committing these false act herself using my identity base on her behavior attempting to force me to give false information against...

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M&T Bank Corporation Bank account or service using a debit or atm card

April 11, 2017 - Good morning. I would like to file a complaint against M and T bank, specifically the dispute department, as I strongly feel that they did not take my dispute against a transaction I made back in -/-/- very seriously, or do what they could to protect my funds. The problem first occurred when I purchased - tickets for a - through a company called -. I purchased the tickets through them because of the seating and sections they had available, as we had a large number of children going and we needed to sit together. Once I purchased the tickets I got an email with the tickets section...

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BB&T Financial Bank account or service using a debit or atm card

April 10, 2017 - THIS IS A COMPLAINT AGAINST THE BB & T BANK, BECAUSE I DID NOT RECEIVE THE CORRECT HELP WHEN I MAKE THE REQUEST VIA TELEPHONE CONTACT WHEN I MAKE THE CLAIM THAT IN MY BANK ACCOUNT I HAVE GIVEN MONEY SINCE -/-/- DO UNTIL TODAY, E-PLAIN THAT I WAS TRAVEL AND THAT WHEN I RETURN, MY SURPRISE IS THERE WAS NO DOLLAR IN MY ACCOUNT. YOUR ANSWER IS GO TO THE BANK AND MAKE YOUR CLAIM -, THAT WAY SO - AND EVIL TASTE, DESCRIMINATIVE. THIS BANK HAS POLICIES THAT ARE NOT GOOD FOR ITS CUSTOMERS, AS THAT WILL SAY THAT IT CAN NOT TAKE MY CLAIM BY TELEPHONE BECAUSE IT HAS TO BE IN PERSON, THAT PASSES...

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Wells Fargo & Company Bank account or service using a debit or atm card

April 7, 2017 - On -/-/2016 I was charged $280.00 by -. On -/-/2016, I was also charged an additional $340.00 by -. Upon check out, The hotel gave me a receipt that shows these two amount would be refunded to my debit card ending in -. But I never received that refund. Wells Fargo sent me a letter saying they messed up their investigation and that the credit of $630.00 was permanent. But then 2 weeks later took back the money and refuse to give it back. I called the hotel and the hotel manager said they refunded me that money the same day I checked out and that the bank had made some kind o...

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USAA Savings Bank account or service using a debit or atm card

April 5, 2017 - To Whom it may Concern ; My name is - and my husbands name is -. We have been banking with USAA for about 10 years with no issues but currently we are experiencing a problem with Fraud and USAA emptying out all of our accounts to cover the offset the amount of the fraudulent activity that has taken place out of the State of -. We notice our situation on the -/-/2017 when we discovered through our online banking account multiple electronic deposits happened on -/-/- and -/-/- totaling up to around $20000.00 were made then multiple ATM cash withdrawn totaling up to $2000...

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USAA Savings Bank account or service using a debit or atm card

April 5, 2017 - -/-/2017 -, IL - ( - ) - - USAA Federal Savings Bank -, T- - ( - ) - RE : Consumer Complaint, Joint Teen Checking Account MAJOR PARTIES INVOLVED : USAA FSB Representatives I spoke with : - ( -/-/2017 ), - ( -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), - Fraud Department ( multiple days beginning -/-/--/-/2017 ), --Supervisor Fraud Department ( -/-/--/-/2017 ), - ( -/-/2017...

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M&T Bank Corporation Bank account or service using a debit or atm card

April 4, 2017 - M & t bank customer service Claims a credit card can not be issued without a chip. The card is constantly denied! Poor customer service with -, - and -. Refused give me the president!...

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Citibank Bank account or service using a debit or atm card

April 3, 2017 - I am an international customer of Citi and have both a Day to Day Savings account and a Basic Checking account for which I had online access till the end of -/-/- year. During -/-/- I lost the ATM card ( Citicard ) and since the end of -/-/- it is not posible to login online without the Citicard number so I requested Citicard replacements several times, however I never received any of them. In -/-/-, branch manager - - stated she mailed me a replacement Citicard but never got it. Later, at the end of -/-/- year I asked again a replacement Citicard via the Call Ce...

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U.S. Bancorp Bank account or service using a debit or atm card

April 1, 2017 - A new debit card with the logo visa was issued and was supposed to come in the mail, my account balance was $16.00 but when I went to check it it was at - $4.00, when I saw my current bank statement it said that the debit card was used but I have n't received it which was odd. Called to the US Bank and was told someone activated my card and used it at a gas station which I knew I did n't make, the personnel at the bank told me that after various attempts to withdrawal money from my debit card failed because of the wrong pin number, the remaining quantity of $11.00 was used. Then we proce...

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U.S. Bancorp Bank account or service using a debit or atm card

March 31, 2017 - i went to use the atm whn i put it in it took it so whn the store open at - i walked in waited in line whn it was my turn itold them what happen an if ican talk to the manager thy said no an was rud ask them who can i talk to to get it back said thy dont no an the atm not part off the branch i called - i called ssi office thy said whn it getts serived they give the card to the branch the us bank works just makin fun of me tht just becouse im - didnt let me use the phone an kicked me out the cops came let them no whatb happed told me to file a repot think if they did this to me how man...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 30, 2017 - This is an outrageously embarrassing complaint on my behalf, yet one of a very serious matter that has left me very frightened. After receiving a financial windfall in -/-/-, I celebrated a bit too much one night and came home very late and quite - in the early morning of -/-/-. After watching professional poker on television, I foolishly decided that I wanted to try to gamble a bit with my new found money. I live in Maryland, and casino gambling is legal and regulated here, although I have NEVER been to a local casino. I was far too - to drive to a local casino, so being a nai...

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Santander Bank US Bank account or service using a debit or atm card

March 30, 2017 - The CFPB has advised me to submit a new grievance with regard to a previous complaint under case # -. In accordance with CFPB guidelines presented to me, the Corporate Complaint Team at Santander Bank has failed to adequately state any appropriate action they have taken to resolve my concerns. Additionally, the response I received from the Corporate Complaint Manager, apparently assigned to resolve my concerns has not provided any legitimate explanation for the ENTIRE amount of funds that were withheld on my checking account. Moreover, after ( 3 ) attempts to directly address the less than ...

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M&T Bank Corporation Bank account or service using a debit or atm card

March 30, 2017 - My debit card was stolen on -/-/2017 On that same date, a total of five unauthorized ATM transactions plus the fees in the total amount of $1000.00 were taken from my account. I reported the stolen card to M & T Bank the next day and reported these fraudulent transactions. After giving me a " provisional credit '' in the amount of $1000.00 to my account, the M & T bank abruptly denied my claim on -/-/2017 and re-took the sum of $1000.00 from my account!...

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TCF National Bank Bank account or service using a debit or atm card

March 30, 2017 - I was told I would be charged one amount by a company and the merchant charged me - of dollars more. The bank failed to record my choice to not pay checks that overdraft my account and allowed the transaction to overdraft my account by -. At this time the bank is claiming my account records are archived and require a time consuming search to access the records from opening the account in -/-/2016. I entered a dispute for the transaction and the bank failed to request any supporting documents before closing and denying the claim without proper investigation. The bank employees advised...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 30, 2017 - I made $800.00 worth of charges for goods and services to the website - on -/-/2017 using my SunTrust Debit card. The charges were authorized by my bank, SunTrust, and goods and services were rendered. The charges appeared immediately in my account as pending charges, with the proper holds put on the funds. Almost two weeks later, I got a notice by email from my bank saying that my account was overdrawn. I checked my balance, and the account was overdrawn by - $1100.00 ( including overdraft fees ). I immediately noticed that I had $800.00 worth of new charges from -, and that the...

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Bank of America Bank account or service using a debit or atm card

March 29, 2017 - I authorized a one time charge to my debit card in -/-/2016 to pay for personal training services for a friend. I was charged in -/-/- and -/-/- for these services. I disputed the charges with my bank. I received a copy of a contract that was signed. At no place did it have my signature because I did not sign or agree to recurring charges. My bank ( Bank of America ) told me that they would only refund one charge but would decide in the business 's favor in the other case. They told me to contact the business, which I did. The business told me they would accept any decision my bank...

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Citibank Bank account or service using a debit or atm card

March 29, 2017 - Fraudulent applications at Citibank in my name and soc sec #, including a fraudulent address, have not been cleared by Citi at - or at - I submitted an FTC Identity Theft report on this -/-/-, no action resulted, and resubmitted to Citibank on -/-/- ; Citibank would only delete an entry they say was -/-/- but not one they say was -/-/-. I can not reach anyone at Citi who will address this issue as it involves a checking account? - I do not know and was never notifed by them of this at any time. Citi is not communicating with me in any way and I can not reach anyone th...

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Bank of the West Bank account or service using a debit or atm card

March 29, 2017 - On -/-/2017, I discovered a $160.00 fraudulent charge on my Bank of the West checking account. I had authorized a $20.00 copay charge and the doctor 's office instead charged $160.00. I called Bank of the West that same afternoon and told them I wanted to report the fraud. The csr said she would mail and email the dispute form. After waiting 4 days with no response, I sent an email to their customer service dept. The response said I should just type out my complaint with all of the pertinant information and my signature. I faxed it to the number listed. Today is the -/-/- and I st...

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Bank of America Bank account or service using a debit or atm card

March 28, 2017 - I called Bank of America 's customer service line. Figuring I 'd be on hold for a while, I put my phone on speaker. I got an automatic message telling me to put in the last 4 digits of my card number. I did. An automatic message immediately stated the amount of money in my bank account! This is my private information. Bank of America should not have done this. I did n't ask for this information....

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Bank of America Bank account or service using a debit or atm card

March 27, 2017 - I was a victim of fraud involving my Bank of America debit card. I immediately reported this to the bank on -/-/2017. Someone used my debit card numbers to purchase $85.00 at a -. I filed a police report the same day as I advised the bank. The bank advised me to call again the next morning, which I did. I got a recording saying the department was closed. I then tried contacting the bank using different phone numbers. I spoke to two more people who refused to do anything about the claim-including filing it. Today I went in person to the bank and spoke to a -. This guy was rude, un...

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Santander Bank US Bank account or service using a debit or atm card

March 26, 2017 - My debit card was lost and somehow someone was able to get my PIN and use the card to make bogus deposits and then shortly after withdraw the funds. I told the bank when I logged in to see my balance and saw this huge overdraft of over $6000.00. I explained that I did n't know the card was gone and that I had nothing to do with what happened. All of the withdrawals took place in Pennsylvania and I live in Virginia and work in -. The bank claimed they did an investigation which I doubt and they expect me to pay back something I never got. I filed a police report with - County 's financi...

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Bank of America Bank account or service using a debit or atm card

March 21, 2017 - A thief reproduced a copy of our Bank of America Mastercard/debit card and used it in multiple instances. On -/-/2016 the thief used the card at - - in -, Georgia once for $730.00, then for $380.00 the same day. The funds in the account were exhausted and the thief continued to attempt to use the card 8 more times unsuccessfully. Bank of America is claiming that this was not a case of fraud, implying that we did this ourselves. They are refusing to pay us back the amount of $1100.00. We obtained a police report....

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U.S. Bancorp Bank account or service using a debit or atm card

March 20, 2017 - DETAILED INFORMATION IS DOCUMENTED IN THE CHRONOLOGICAL TIME LINE OF EVENTS. I am writing this statement to lay out facts and circumstances surrounding the UNAUTHORIZED/FRAUDULENT withdrawal of funds from my personal accounts at U. S. Bank, by - - ( caretaker ). I filed the first claim in -/-/-. US Bank approved and paid the claim in the amount of $1300.00. I was told to go through all Bank statements going back to when - had moved in in -/-/-. I had to order some of them through the fraud department. I discovered unauthorized/fraudulent withdrawals from my personal acco...

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U.S. Bancorp Bank account or service using a debit or atm card

March 20, 2017 - I received a call stating my debit card had been locked and the automated call requested my card #, expiration date and # on the back. Half way through the call I realized it was not US Banks normal call when a card is locked and that I was being scammed. I immediately called US Bank and had my card shut off and ordered a new one. I was surprised this morning ( 3 days later ) that the number is still working and the recording says it is the " 24 hour security line '' and asks for the information. I want to pass the phone number along so some one can shut it down. I only answered the call becau...

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Citibank Bank account or service using a debit or atm card

March 19, 2017 - Citibank charging non-authorized fees to checking account...

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BB&T Financial Bank account or service using a debit or atm card

March 19, 2017 - My credit report is being negatively affected by BB & T as a result of extremely poor account management and customer service following a disputed transaction. This experience has also been met with poor treatment ( in person ) by a BB & T Vice President who treated me in a rude and very unfair manner at first introduction. Without receiving any notification or account statements over a long period of time between the date of discrepancy through present I was finally contacted by a collections team at BBT about a past due amount slightly over $30.00. Upon that first contact the collections t...

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U.S. Bancorp Bank account or service using a debit or atm card

March 16, 2017 - I was given a Visa debit card as a - gift by my employees. When I attempted to use the card I learned that it had a zero balance. Following a little more investigation I learned that several transactions had been made using the card number and had exhausted the cash value. I called - at - but could not talk to a person. I left my phone number with a request for a phone call I received nothing. A few days later I called again but was still unable to speak with anyone so I faxed all the information to - at - on - -, 2017. I was assigned - case numbers - and - via a ...

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Bank of America Bank account or service using a debit or atm card

March 11, 2017 - Bank of America is the worst when it comes to fraud protection. I 'm always getting my card shut off for very small amounts ... much less than my balance and even when I 'm at dinner at a restaurant for a very small amount. I 've never had a returned check on my account and have been a customer for over 20 years. And then when I call about it it, I 'm on hold for more than 45 minutes just so I can use my card. This is ridiculous!! If they are going to put my card on hold, then get to me right away!!...

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NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card

March 11, 2017 - My son received an UN solicited debit card in the mail today ( -/-/2018 ) from Netspend. ( issued by - ). The fine print says that that he received the card/ " We received your name and address because you indicated interest in receiving offers similar to this one. '' My son did not/ has not done so.The additional fine print says " To decline this card offer and/or opt out of future mail offers from us, call -, e-mail consumer -, or write to : -, T- -. Please allow 30 days for processing of your request. '' Please advise as to my son 's recourse in this matter. I want to dec...

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Bank of America Bank account or service using a debit or atm card

March 9, 2017 - I am a victim of identity theft and someone stole and used my Bank of America Checking Account : -, Money Market Rewards Savings Account Ending In : - and numerous debit cards linked to the checking account, from -/-/- through -/-/- to make fraudulent and unauthorized transactions on my checking account. Over $30000.00 in fraudulent transactions has been made to my checking account. $30000.00 was debited from checking account and my checking account was closed unbeknownst to me....

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Citibank Bank account or service using a debit or atm card

March 7, 2017 - I had identify theft back in 2007 a citibank account was opened for me through my first job. The day before i got paid i lost my wallet with my information in there..i made a report about it to citibank but have n't gotten no help..then i opened a - account so i can get my paycheck deposit there..but i guess the person that had my information from previous situation had gotten a hold of that account..and opened numerous bank accounts in my name and this destroy my credit to the point I ca n't open no bank accounts..i read online it takes 7 years to renew or able to open another bank account...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 6, 2017 - SunTrust responded to Complaint - and a representative committed personally to stop opening new bank cards without my consent. However, they 've once again started sending repeated cards that were not requested by me. This action is unethical and irresponsible. I would like to request in the strongest possible terms that SunTrust immediately cease opening new accounts or sending unsolicited new bank cards to my address....

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Wells Fargo & Company Bank account or service using a debit or atm card

March 1, 2017 - Wells Fargo allow multiple fraudulent chargton my account and refuse to handle the matter approiate legal manner wells Fargo allow my identity to be breach by these fraudulent charges with are still remaing on my account as today. Wells fargo is inteniinally trying to cause me some type of harm by leaving these fraudulent charges on my account if it not wells Fargo it 's self committing these fraudulent charges on my account!!...

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Bank of America Bank account or service using a debit or atm card

February 28, 2017 - I used a moving company that charged my card for a lot more than the agreed amount. I notified my bank, and disputed the partial amount of $260.00 that I was overcharged for. I did not have paperwork, as I was told it would be emailed to me. It was not. They did not remove the amount, even though I did everything I was able. I would like to note that out of the thousands of transactions I have done with my card, I have only disputed - transactions. -. The other I had a nightmare with, and I had actual documentation! They do not listen or actually take in account what is told. I was al...

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Santander Bank US Bank account or service using a debit or atm card

February 27, 2017 - On -/-/2017, I visited a gas station merchant, -, whom I frequent to purchase gas. I always use my debit card w/PIN number to do so. On this occasion, the point of sale did not process, so I decided to try another pump and yet again, the point of sale did not process. I asked the attendant inside if there was a problem with the pump and that person indicated that he was n't aware of such. I then attempted to use another ( 3rd ) pump but again, no luck. I immediately contacted my bank via phone to determine the problem. The bank rep I spoke to advised that the gas merchant had placed FIVE ...

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U.S. Bancorp Bank account or service using a debit or atm card

February 26, 2017 - I tried to deposit $840.00 into an ATM machine near my school, however, ir sucked my money in. Then, instead of counting it, the machine ate my money and read error. I reported to the problem to the USBank, and they put $840.00 temporary deposit into my account on -/-/2017. However, they reversed $480.00 back on -/-/2017 and noticed me that they decided I only deposited $360.00 into the ATM. I absolutely made a $840.00 deposit into the ATM. I tried call them, and was transfered to over five person, no one actually helped me! The last one told me to go to the bank branch...

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Citibank Bank account or service using a debit or atm card

February 23, 2017 - When monitoring my checking account online sometime during the second week of -, I noticed - debit transactions where the transaction detail was shown as " other debit. '' The - transactions, posted -/-/17 and -/-/17 totaled $900.00. I contacted Citibank numerous times requesting more detail. After several calls and weeks, I was told by Citibank that the charges were to -. I had contested - fraudulent transactions to - the previous month, so I was surprised that Citibank approved these transactions and debited my account without notifying me of another possible ...

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Bank of America Bank account or service using a debit or atm card

February 22, 2017 - On -, I received a text message from Bank of America ( henceforth BoA ) asking if a few suspicious transactions were legitimate. I immediately responded " NO '' as directed. Immediately afterwards called BoA to cancel the card, where I was told that the card was cancelled. In actuality, they never cancelled the card, and the thief went on to continue using the card, withdrawing - dollars. I have been back and forth with BoA three or four times, and each time they say they will re-open the claim, and every time they say it was not their fault and re-close the claim. Again, I flagged t...

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Bank of America Bank account or service using a debit or atm card

February 21, 2017 - I live in -. On -/-/2017 & -/-/2017 someone if - went to a - Bank of America using my husbands name and made - transactions for a total of $22000.00. The bank did not question it or notify me of this. I found it myself. I filed a Fraud claim with the Bank - Claim # -. The denied the claim via email on -/-/2017 stating they had not been notified that or identification was lost or stolen and that the signatures on the items we claimed were consistent with the sample of the signatures on file with them. Neither are correct and we have never been to -. I went again to the...

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Wells Fargo & Company Bank account or service using a debit or atm card

February 20, 2017 - On Sunday -/-/2017 my attorney went to charge card $500.00 I had $570.00 deposited. See attached. Wells Fargo mysteriously decided to put a " limit, '' on what my debit card can be charged daily. This was made up on the fly and never existed before nor I had I been subjected to such ridiculous restrictions with my debit card. I do not appreciate the wrongful interference on the part of WF and their Fraud department hiding behind false claims of fraud when there was no fraudulent activity in the first place reflected on my bank account. All my charges are tracked online and there was no...

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USAA Savings Bank account or service using a debit or atm card

February 19, 2017 - Someone stole - from my account from usaa. I was told a provisional credit would be provided this was at multiple places according to usaa it was all me and the provisional credit never hit my count as their company promises about fraud cases. Apparently they got all their video footage within less than 24hrs and closed it out. I asked the man at the location one rep provided me and I asked for the manager if usaa contacted them on -/-/- about video footage he said no nothing yet usaa - said they did yet they have n't sent me anything proof that they claimed no video or photos. The ...

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Bank of America Bank account or service using a debit or atm card

February 18, 2017 - My wallet was stolen from my vehicle in - -, T- on the evening of - -. The following morning my card was used by the thief to the tune of $1500.00. Bank of America was alerted the same business day about the theft and issued a temporary credit to my account. The claim was not created by Bank of America until 3 days later on - - despite their being notified on - -. The - - Police Department were also alerted on the -, - -. -. Bank of America is now claiming that they are removing the entirety of their credit which is in violation of their $0.00 liab...

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Regions Financial Corporation Bank account or service using a debit or atm card

February 17, 2017 - I attempted to make a withdraw from a Regions ATM in the amount of $280.00 from an - - - card. I use this ATM several times a month in varying amounts without issue. Today I received an error message after submitting my withdrawal and I was not given the cash requested or a receipt. My - account was debited for $280.00 to include the fee charged. After contacting Regions about this issue, I was told they have no record of the transaction and would not be able to assist me whatsoever. Their ATMs error is costing me considerable financial strain. I needed this money to pay my c...

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BMO Harris Bank account or service using a debit or atm card

February 16, 2017 - Hi. I had five errant ATM transactions in - on -/-/17 The ATM machine cancelled the withdrawal transaction but posted it to my account as a withdrawal five times. BMO has only credited me for FOUR out of FIVE transactions, and TWO out of FIVE transaction fees. I am still waiting for the credit on one transaction of $130.00 and TWO additional $4.00 transaction fee and ONE additional $3.00 transaction fees. Please see attachments for original statement and the current credits. Obviously, I would like to get the final credit for the transaction and the fees....

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Wells Fargo & Company Bank account or service using a debit or atm card

February 13, 2017 - I have a checking account at Wells Fargo and have specifically asked that I be 'Opted-Out ' for overdrafts on ATM and one time debit card transactions. On -/-/- I withdrew $40.00 from the Wells Fargo ATM. The ATM screen told me that I was trying to withdraw more than the balance in my account and I would be charged a $35.00 fee. I accepted but did not expect the fee to be charged ( I thought this was a standard alert message ) since under Reg E the bank was not allowed to charged an overdraft fee for any ATM or one-time debit card transactions that were approved into overdraft. Th...

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Bank of America Bank account or service using a debit or atm card

February 10, 2017 - On -/-/- I purchased an armchair from - for about $450.00 using my Bank of America Debit Card. The transaction was immediately reflected in my online bank account. My armchair was set to be delivered on Thursday -/-/-. On -/-/- my armchair arrived and later that day by - I received an email notification from - that my card was charged. Come Friday or rather Saturday at - I received an email from Bank of America stating that my balance for my checking account was below $25.00. I had just gone out to eat and so that made sense. I check my bank account and it says t...

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Bank of America Bank account or service using a debit or atm card

February 3, 2017 - I received of Debit card from BofA and within 2 months the chip stopped working. I am very cogniscient of the need to protect a card with regard to magnitization however when I reported this to BofA the only response was that I had to pay a $5.00 fee to replace the card. I have gone several months without using the chip feature however it has gotten to be such an annoyance that I have finally given up and ordered a replacement and paid the $5.00 FINE...

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Bank of America Bank account or service using a debit or atm card

February 3, 2017 - I received an email from my bank stating that there had been suspicious activity with my account. I took a look at my account online and it turned out that someone had charged over $900.00 at a - halfway across the country. Another attempt had been made to withdraw $400.00 from an ATM using the same account that had been denied in the same general area of the initial charge. I immediately reached out to my bank and let them know that they were correct and the charges were fraudulent. I filed a fraud claim and decided to take a closer look at my accounts. Upon closer inspection, I came t...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

February 2, 2017 - My wife and I have a joint account with SunTrust ( branch is at - - - -, - - GA - ). We received a rogue charge to that account for a clothing purchase we had never made for $240.00. We called the bank to inform them and to halt the processing of the transaction. The bank told us that the transaction had been made on a different card ( My wife had had an account in her sole name with her own debit card for that account, however she had closed that account 3 months earlier and that account had disappeared from any view that we had ). As her old account was linked to our ...

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Wells Fargo & Company Bank account or service using a debit or atm card

February 2, 2017 - I filed a Claim with Wells Fargo for paying for a product via ACH that I have not rec 'd to date as the Merchant refused to refund my money/problem solve to resolve the issue as USPS admitted they messed up and forwarded my package to another address because the Postman did not perform his due diligence to making sure I was the resident and not the prior residence at the address. Wells Fargo Claims Dept did NOT call me to discuss the matter and they denied my claim saying the transaction was valid and did not research to see I was not filing the claim for fraud but because I paid $86.00 for...

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Bank of America Bank account or service using a debit or atm card

February 2, 2017 - On -/-/-, My wife withdraw from ATM ( Bank of America ) $200.00. ON -/-/- bank of America deduct from my checking account $150.00, I call to find why. they said, is, because the ATM give to my wife $350.00, The transaction is recorder as a $200.00 but my wife receive $350.00, after more the 2 months ago, I have no proof, And I do n't what else I have to do to resolve this problem. I been in contact with the bank, but nothing is been done to resolve this situation.I been in the phone hours trying, telling them ta My wife just receive $ -.hoping somebody can help...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

February 2, 2017 - Debit card was stolen and used to make bad deposits and withdraw cash from my son 's checking account. Additionally, the card was used to make purchases. I reported the lost card immediately upon my son realizing that he did n't have it. Suntrust opened - cases for the reported fraud on -/-/2016. On -/-/-, I received notification that the cases were opened. On -/-/-, after I received notification that my case ( claim ) was denied. On -/-/-, I went to a local branch to discuss the case since the customer service telephone service could not give me any details on the denial. ...

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U.S. Bancorp Bank account or service using a debit or atm card

January 31, 2017 - On -/-/- through -/-/2017, my debit card number and pin were stolen and money was fraudulently taken from my US Bank account, - separate ATM withdrawals - for -, - for - and - for - each, a total of -. The bank allowed them to take my account over - in the negative which caused - in overdraft fees, this is something I virtually never do which makes me wonder why the fraud department did not catch this as fraudulent activity. But they did not catch this fraudulent activity, however ; I noticed it and reported the fraud on -/-/-. I was informed I must su...

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NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card

January 31, 2017 - THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE $4.00 FOR SHIPPING. ON - -, - THERE WAS A CHARGE FOR $97.00 FOR - AND A CHARGE OF $99.00 FOR A PRODUCT CALLED -. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FI-ED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF $92.00 ON - -, - FOR A - WHICH IS ANOTHER...

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USAA Savings Bank account or service using a debit or atm card

January 31, 2017 - USAA promised they would not charge Foreign Transaction fees when they forced customers to switch from Master Card to Visa. They are now saying that this only applies to the credit cards. They have done a bait and switch and deceived customers. It is documented several times in USAA communities that there would not be Foreign Transaction fees for Visa cards....

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Citibank Bank account or service using a debit or atm card

January 31, 2017 - I have a citibank checking account and recently traveled outside of the country, to -. I used a Citibank ATM in - to take out cash from my Citibank checking account. When I returned home, I discovered that Citibank charged me a foreign transaction fee of 3 % of the amount of my deposit even though I took out cash from an ATM from my own bank. When I called Citibank they told me that Citibank - is actually a different bank that is " not affiliated '' with Citibank in America and refused to do anything about my foreign transaction fee. I find it ridiculous that they would claim not to b...

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Regions Financial Corporation Bank account or service using a debit or atm card

January 30, 2017 - I was cashing a personal check from my nephew in his Regions bank. The bank officer called my nephew to verify ( unusual ) and had to wait 20 minutes for him to respond. The bank officer then took me to the teller at which time after giving them my license and being finger printed and signing check, they stated there is a $20.00 fee to cash a check at their bank. The could not produce the fee structure nor could they produce a receipt showing where the $20.00 fee was deducted. I believe they are stealing from unsuspecting people. I want the $20.00 " fee '' returned....

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Midwest Recovery Systems Bank account or service using a debit or atm card

January 27, 2017 - Please remove this from credit report. This item is past statue of limitations according to the state of Georgia....

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Bank of America Bank account or service using a debit or atm card

January 27, 2017 - My debit card was stolen by my babysitter and she overdrafted my account. I have turned in my police report and would like my monet returned to my account....

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