RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management New York

I opened an account at Citizens Bank in -, NY, on -/-/2015. I closed the account 5 days later on -/-/2015 when I realized I no longer needed the account ( reconciled with my wife ). 5 days later the bank processed checks on my closed account and charged me - which forced my account open. Because it was in overdraft, I was charged an overdraft fee of approx. $35.00 and a sustained overdraft fee of - each day thereafter ( after 3 days ). The overdraft notices was not sent to the correct address ( mailing address on file was incorrect ). By the time I was first aware of the problem, it had accrued to over $100.00. I do not understand how checks can be processed on a closed account. Furthermore, an immediate contact should have been made when my account was forced open, and a valid phone number was on file at the branch. In addition, when asked for proof of payoff, a print screen '' was given to me, instead of a account activity statement showing a zero balance. This print screen, which could have been accessed at anyone having access to the printer, displayed my birthdate, age, account number, debit card number, and full social security number. This information should have been masked ( SS # and account # - PII ). The bank officer was - and the manager was -. I did pay off the account because I did not want it to continue to accrue fees, but would like reimbursement. Also, I would like to know what - procedures the branch has in place to ensure proper communication of such events. Also how they protect customer information at the branch. This seems against Regulations.