RBS Citizens Bank Account Or Service Complaint

Checking account Account opening, closing, or management

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management South Dakota

on - - I want to use my atm debit card and it would n't work at a gas station. I checked it at ATM kiosk and it told me that the card has been deactivated. I went to Citizens Bank the issuer of the card and they seized my card inform me that the account was closed. Would n't give me any explanation.that was the - branch. or to the - branch office the next day with a witness.they still would n't tell me why the account was closed however the branch manager informed me that she would call me back in - and she would try to resolve the issue and give me an explanation as to why my account has been frozen. I called two days later. the branch manager - and for me that they 'd send a letter closing my account to - to my residents on vacation here in - at the time. where my - check was deposited they froze the account. now they informed me that they 're sending a letter to - telling me when they will release my funds. that supposed to be in a life-threatening situation due to my medical needs and the fact that they just need the money to live on.its cause me damages by Missed business opportunities and the inability to pay my automatic reoccurring accounts. not knowing if I 'll ever get my money back so extremely stressful.

RBS Citizens customer in South Dakota
Jul 09, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with explanation

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