RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management New Jersey

I opened a checking account years ago and did not realize that it had a monthly fee attached. Unfortunately, I never got - email or letter from the bank until almost three years later when I got a letter stating that my account was overdrawn. Since I had never used the account ( and frankly, forgot about it -, I was concerned that someone had fraudulently gotten my acct. number and had drained the account. When I called customer service, they told me that I had been charged $9.00 for the last - years. If I ( or anyone for that matter ) were aware that they were being charged a monthly fee for years without ever using the account, I would have changed the type of account or closed it. When I said I had never gotten any statements or notifications, they said that I had access online and furthermore, email notifications. I had never gotten - single email or letter from Citizens in all that time. They told me my email address ( and it was incorrect - off by - letter ). After speaking with several customer service representatives, they best they could do was to refund two months of fees. The motto, Good Banking ... Good Citizenship '' should be changed to Good Banking ... Good opportunity to steal our clients ' money! ''