Review and analysis of 7 consumer complaints against Union Bank
Out of the 7 consumer complaints against Union Bank Credit Card, 43% were disputed by the consumer (i.e. the consumer was not happy with how Union Bank responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Union Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Identity theft / Fraud / Embezzlement | 2 |
| Credit reporting | 1 |
| Unsolicited issuance of credit card | 1 |
| Transaction issue | 1 |
| Other fee | 1 |
| Late fee | 1 |
Union Bank deposits and withdrawals February 23, 2017 - I put in several request for Documents used in my Claim with MUFG Union Bank, all have not been honored, I 've also been called a " - '' on the phone by Office of The President Officer - -. Under Regulation E guidelines, The Consumer is entitled to all Documents used or relied upon in The Investigation, nowhere in The Regulation does it say unless the Documents are considered internal, it actually uses the word ANY, meaning ALL.... |
Union Bank account opening, closing, or management November 30, 2016 - Myself and a family member opened up a joint checking account with Union Bank of California, now known as MUFG Union Bank, in 2002. The checking account was for the benefit and use of that family member. Subsequent to opening the account, that family member applied for and received a personal line of credit affiliated with the account. That line of credit, while not technically an overdraft account per Federal Law, is an open-end credit account that includes the ability to transfer funds from that account to the checking account and fulfills an overdraft protection function. According to Union... |
Union Bank making/receiving payments, sending money October 8, 2016 - I received a money order for a piece of art. I took it to my bank and they told me the check was good and I would have access the next day. 5 days later they withdrew the money from my account and said the money order was a forgery. I expected my bank in this day and age to know a forgery and let me know before they made the money available to me. The last thing I expected was 5 days later to be told it was a forgery. I had been with this bank for 12 years. It was their responsibility.... |
Union Bank account opening, closing, or management September 18, 2016 - I went into bank to close account upon closing an account I made bank rep aware I had opened another account online. We worked to have payments and outstanding debits taken care of by the open account. A month and a half later the new account and my debit card were no longer active without prior notification to me. After the fact I received a later saying my account was closed due to insufficient funds on the account I went into the bank to close. After working with the original bank rep my account was reopened but no money was returned for those insufficient funds. Debit card also not restore... |
Union Bank account opening, closing, or management July 27, 2016 - PLEASE NOTE : TECHNICAL PROBLEMS WITH CFPB " DISPUTE '' SECTION - " SUBMIT '' BUTTON DOES NOT WORK. RE : CFPB - Dear CFPB, I tried to dispute Union Bank 's response to my initial complaint earlier this week. However, there are some technical problems with your " Dispute '' section/ '' Submit '' button. The bank partially addressed my issue. I appreciated the response from - -, Office of the President, Union Bank. I also appreciated her reversing $60.00 of the fees that had been charged to my account ( $ -/month x three months ). On -, at - -, I spoke with - at the... |
Union Bank deposits and withdrawals July 25, 2016 - We opened a cd with - - saving in - - - Calif. During the term of the cd Union bank bought - - - . Our 5 yr. cd matured and rolled into a new cd. -/-/2016 without receiving any notification from Union. When I discovered the cd rolled over I went to Union to cash it in. It was Monday. -/-/2016 I was upset about the penalty and the conversation with the teller was not having a beneficial effect. I ended up yelling and making a scene and abruptly left the bank with out cancelling the cd. Then on the following Wednesday, two days later, Union Bank called and said they w... |
Union Bank account opening, closing, or management July 22, 2016 - Union Bank closed a business savings account without advanced notice or warning, subsequently issue a cashiers check ( without request for signature or confirmed receipt ). They indicated it was mailed on - -, 2016 and has not arrived. They can not confirm whether it was returned or delivered. They are holding our money hostage without any recourse. However, if we request a replacement check they have to wait up to 90 days for the replacement check. Meanwhile they are holding our money hostage. This is for a business and critical backup fund. While we are not a large company it is enough... |
Union Bank account opening, closing, or management July 7, 2016 - ADDITIONAL INFORMATION RE : CFPB COMPLAINT # - Dear Consumer Financial Protection Bureau, Yesterday, -/-/-, I submitted a complaint regarding Union Bank. I wanted to add for your records that I have had - major problems with this bank : 1 ) - - - an unscrupulous debt collector, - -, an attorney in -, -, called me repeatedly at work over a very old credit card debt. In order to stop this harassment at my workplace, I very unwisely agreed to have $ -/month payments taken out of my checking account. The original credit card debt was about $500.00. Sure enou... |
Union Bank account opening, closing, or management July 6, 2016 - Dear Consumer Financial Protection Bureau : I have had an account with Union Bank for almost 16 years. At the time I first opened the account, I was employed full-time. I was laid off during the Great Recession, and, much to my chagrin, have been unemployed for several years. Currently, I help to take care of my mom. Yesterday ( -/-/16 ), at - PDT, I called the Union Bank Customer Service Center, and asked them to please discontinue the mailing of monthly paper bank statements. The employee I spoke with over the phone, -, said, " she could not do that because of the type of account... |
Union Bank deposits and withdrawals June 21, 2016 - I received a e-mail form - - about a Pre-Approved loan for debt consolidation. This e-mail was sign by - - - Loan Officer. The scam or fraud was to get money out of my account or the bank using bad checks. Union Bank - Fraud Management did a - investigation for the bank and fixed the blame on me but the checks went through the bank and they did not put a hold on them plus the bank do not have a system to check for a bad check. The scam was to put checks into my account and for me to return there money through -. The bank close my accounts and I could not pay my bills fo... |
Union Bank account opening, closing, or management June 8, 2016 - Our aunt & uncle had an A-B trust set up at Union Bank - - - - - CA. She died -, he died -. Trust B was never set up until -. It was supposed to be set up immediately. When the trust was split, the assets were split - between A & B without regard to individually owned assets v jointly owned assets. A assets were split amongst the uncle 's relatives, B amongst the aunt 's. It took over a year to get the first payouts. In -, they started promising " soon ''. A B beneficiary liquidated his assets in anticipation of a payout ( promised and continually delayed ) before... |
Union Bank making/receiving payments, sending money May 16, 2016 - I have been a customer of Union Bank ( California ) for - years. Last week I tried to send a bank wire using money in my account to a bank in -, - - - - -. I was advised that the service would cost $50.00 which I thought excessive. In correspondence with the person in - to which I am sending the money I learned that he too must pay for receipt of the same funds an additional $40.00! Upon further research I find that my bank, Union Bank is wholly owned by his bank in -, Bank - - -! So the very same corporate entity is collecting from both ends, a total of... |
Union Bank account opening, closing, or management May 6, 2016 - I have a - currency account with union bank, today I saw that there fees fo this account, already high at - $ a month had increased to - $ without any change of service. That is a - %. Hight, on an acount they do not pay any interest in, nor have made any improvment to the service they provide. - this is in short words price gauging. - in the recent past they have engaged in multiple unfair practices, like not acepting a aditional fictitious business name on an acount - forcing me to open an aditional business acount which they then promptly charged, inspite the fact that I hold a ... |
Union Bank deposits and withdrawals May 4, 2016 - On Monday, - -, 2016 at - I submitted a transfer of funds from - - - bank to Union Bank for $5000.00. At - PST I received a confirmation email that this transaction had been processed. This morning at - I accessed my account at Union Bank in order to pay some bills. The $5000.00 transfer was not there. Later in the morning, I checked again, and it was still not there. I called Union Bank and was told by two different people that there had been a " delay in processing deposits and we do n't know when it will be resolved. '' I do n't have access to my $5000.00, and ... |
Union Bank loan servicing, payments, escrow account March 31, 2016 - I obtained a line of credit from Union Bank to help me fix my house. I am divorced, I been thru a financial roller coaster hence my credit is not good, they will not help me refinance, every time I call them, they tell me I must have perfect credit to refinance into a conventional loan, meanwhile, they are charging me 7 % interest, for a line of credit, all the payments I pay monthly get applied to interest only. Even though I pay on time, they always claim I am short, they are calling me all the time disturbing me etc. but never willing to help me get into a better loan product, they give me ... |
Union Bank using a debit or atm card March 2, 2016 - Dear CFPB, I tried to file a " dispute '' for " bank partially addressed my issue '' yesterday, -/-/2016, but the " submit '' button on your web site just whirred around, and my " dispute '' was not submitted to your site. The bank president was kind enough to reply to my original CFPB complaint, & I do appreciate his letter & calls. However, I am at my wit 's end, because I have not had a debit card that actually works for five weeks now. The bank originally sent me a " chip & pin '' bank card -/-/- ; however, I have had one problem after another with it. I was reassured on -/-/-... |
Union Bank loan servicing, payments, escrow account March 1, 2016 - I never received any notifications from Union Bank about needing proof of insurance on my mortgage. ( I verified that they have the correct email and text number, but I received nothing. ) They did have an incorrect mailing address ( which I could not have given them ), so maybe they sent something by postal mail that I never received. They proceeded to purchase hazard insurance, again without informing me, even after the fact. Then even though I have my mortgage premium on auto-pay and have never missed a payment, apparently I was getting behind and having late payments assessed because I was... |
Union Bank using a debit or atm card February 16, 2016 - Union Bank sent me a new " chip & pin '' debit card about 2 1/2 weeks ago. I did not ask for this card ; they just sent it to me. I activated the new card as soon as I received it. However, I have been having one problem after another using the new card. I read through the literature that Union Bank sent along with the new card, to see if there were any tips on how to resolve any problems with the new card. There were not any tips given ... just legalese. - - said Union Bank had declined my automatic payment on -/-/2016, even though there was plenty of money in my account. - - t... |
Union Bank problems caused by my funds being low February 4, 2016 - I have online bill pay through Union Bank. In -, I had - bills to be taken out on - -, totaling $220.00. Because of the holiday on - -, they paid these - bills on -/-/2015, overdrawing my account and then charging me $33.00 for each online payment. ( $130.00 total ) I have my small pension automatically deposited on the - of each month, so my money was not in there on -/-/2015. I phoned them and asked for that $130.00 overdraft fee returned and they said it was not the banks error so they would not return the fee. I said it was the banks error becaus... |
Union Bank deposits and withdrawals February 1, 2016 - 1. The buyer of my properties sent me an e-mail in - 2015, stating that escrow wo n't wire me the money overseas. - in -, CA. I contacted their head office and never got a response. Tried a dozen times, calls and e-mails. Then I called www.unionbank.com and was told that there was " no limit to send money to a registered transfer payee ''. FALSE. $5000.00 is the limit. For weeks, my money has been stuck. I complained to the bank, sharing that I 'm under threat of a margin call. Lost & gt ; $30000.00 and was forced to close the account ... Still, no payment! ... |
Union Bank using a debit or atm card January 30, 2016 - Union Bank continues with Fraud, false Banking Statements, False Alerts and has made contact with Store Merchants along with - and -. Union Bank of - and - - have Violated my Privacy Bank Rights and by giving merchants my " Savings Account Number ''. After making On-Line Payments Union Bank Web-Developers and Programmers made contact to send back payments, by using my " Saving Account number. History will show continued Fraud by Union Bank employees. On-Line payments were made only using my checking account, Debit Bank Card, then Union Bank employees would make contact via phone... |
Union Bank making/receiving payments, sending money January 26, 2016 - I sent my - - homeowners ' association payment to the designated - - that was represented to be that of Union Bank. My check was cashed by someone, though Union Bank and my property management company, -, claim they did not receive it. My property management company then sent me a statement trying to charge me late fees for a payment that I had made. In addition, after complaining about Union Bank 's mismanagement of my - - payment, it then mishandled my - - payment that I sent to the same - - by not cashing it, running the risk that I would be charged a late f... |
Union Bank account opening, closing, or management January 21, 2016 - 1 ) I sent this email to my bank : Greetings, I am a customer, and I tried to look up info on Union Bank 's exposure to pressure from oil and gas markets. I 'd like to get a clear picture of how much debt Union Bank carries in that sector. Can you please point me in the right direction? Thank you. 2 ) I received this response : Dear - -, Thank you for your recent e-mail. Please see the link below. - We appreciate the opportunity to assist you. If we can be of further assistance, please send a new message from your Secure Messaging Center. Thank you for banking with Union Bank. Si... |
Union Bank loan servicing, payments, escrow account January 7, 2016 - The bank is reporting past due and this was paid in full and subsequently - Bank was taken over by Union Bank. This is still on my credit report reflecting past due when in fact it is PAID IN FULL and should be reported as such. ... |
Union Bank making/receiving payments, sending money January 5, 2016 - On -/-/15 I started an International Wire Transfer to - at a Union Bank branch located at - - -, - -, CA -. Since the transfer was going to be sent to - US Dollars were converted to - - After 72 hours that transfer was started I went back to the branch and I was told that the Wire transfer was not completed because of incorrect beneficiary information. I was told that if I decided to cancel the Wire Transfer I would be receiving less money because of the difference in exchange rate. I was never told that if I did not decided to cancel the wire transfer I wou... |
Union Bank making/receiving payments, sending money January 1, 2016 - I live in a subdivision which includes a - - -. The monthly fee for the - is managed by Union Bank NY a part of - - - - - - - along with - - - in -, GA. They began managing the - in - 2015. Since - I have paid my dues on time each month. In -, - and - I received a notice that my payments had been made late and I owed a late fee. Payments are due on the - and a fee is charged for any payment received after the -. All of my payments for those months had been made prior to the -. When I received the first notice I send an ema... |
Union Bank deposits and withdrawals December 8, 2015 - I am a customer at Union Bank California. Was denied services and a check endorsed to me was refused. - the teller had no banking information on me. Did not swipe my card nor ask for ID. He immediately took the check to his manager - who also refused my request to deposit this check endorsed to me. I was DISCRIMINATED against based on my appearance and not account information. After leaving I contacted the branch manager - who then also informed me that his teller did the right thing by denying my check. - stated that if he had taken the check from me, that doing this would put him... |
Union Bank problems caused by my funds being low November 16, 2015 - Last - - at around - in the afternoon i drop by at the Union Bank in - - - - to do deposit of - because i issue a check to my Landlord worth - after a day my Landlord called me and she say, i dont have enought fun so i'lll go back to the bank to check what happen to my monney, i 'm surpriise because the bank is already closed, i 'll go toother bank branch nearby in - - -. - i talk to Vice President - - i said can you pleased verify the - - - '' he answer i can, because the bank is already closed i give you a call when i verify the camera, ... |
Union Bank loan servicing, payments, escrow account October 21, 2015 - Hi, thank you for taking your time with us. Every year by - Union Bank will send out an " Important Hazard Insurance Notice '' letter. That letter will say, " If the renewal policy is not received within 45 days after the expiration date, - Union Bank, N.A. is required to purchase " force placed '' coverage for you. '' This year - we received another letter the same letter to inform us that insurance of - we bought is going to expire. They knew we bought insurance every year before time but Union Bank charged anyway using the term " force placed '' coverage $790.00 on -/-/-,... |
Union Bank account opening, closing, or management October 19, 2015 - I have used Union Bank of California services for almost 20 years. Most of this time and most of the banking I did on-line. This -/-/- all of a sudden many functions of their site stopped working. As usual, I wrote to the customer support. They responded with some general assurances but nothing changed. I contacted them again to no avail. After a few exchanges of the kind they stopped answering. So, I went to the branch I usually work with. They could n't figure out what was going on and referred me to their " Customer Advocacy Group. '' OK, a representative of " the group '' found me and... |
Union Bank account opening, closing, or management October 8, 2015 - Hello, I am receiving emails from Union Bank regarding email update, confirmation of password change, and alerts of large withdrawal on an account that I DO NOT have with this bank. I have contacted them a number of times, they confirmed with my social security number that I provided, that I do not have an account with this bank. To confirm that I do not have an account, thinking that there might be identity fraud involved, an Experian credit report showed that I do not have account with this bank. At the last time that I contacted them in early -, I was transferred to speak to the local br... |
Union Bank using a debit or atm card October 5, 2015 - On Saturday, - -, I deposited $40.00 at the ATM -, Union Bank, - Ca -. The ATM returned $20.00 ; I resubmitted the $20.00 Bill again. The ATM malfunction, stated it returned my Deposit ... The ATM asked if I need more Time, I stated no..no response and I stated yes ... My ATM Debit Card was returned to me and then a Transaction Receipt for Hardware Failure and Attempted Deposit of $0.00. I Called Union Bank to file a Claim and received a 15 minute wait, call back. I entered the Branch and the Teller explained that the ATM was not accepting Deposits ... there was not a si... |
Union Bank settlement process and costs October 5, 2015 - I was trying to sell my home to the current renter. He went to Union Bank in - - and submitted a loan application. The loan officers name was -. I am writing this for him as I strongly feel the Bank practiced poor business ethics regarding his need to borrow money in order to purchase a home. I strongly feel this whole case needs to be investigated. I at some point tried to help by contacting supervisors and then a director in -, -, over the loan department. His response was very poor at that.. and at one point a supervisor, - called me to tell me the loan had been approved a... |
Union Bank using a debit or atm card October 3, 2015 - On -/-/- I received a banking alert that my balance was - cents. I found - fraudulent transactions pending for $410.00 and -. I called the bank immediately since I had the card so it had been compromised. The bank told me that they could not do anything until the transactions posted, usually 24hrs. They told me they could see they were fraudulent. The transactions did not post on my account the next day as they said. I called again and told me they could not help me. I asked what was going to happen to the direct payments that were coming through and I was told to put money int... |
Union Bank taking/threatening an illegal action threatened to sue on too old debt September 19, 2015 - Received threatening call at my place of work. Caller identified himself as - - from - -. He verbally called me names such as - '' Lying - ''. Threatened to garnish wages, sue for total of $15000.00 when judgment only states $5000.00 and not mentioning of any current legal law suit or legal documents to state his facts. Furthermore, I verbally requested for them not contact me at work or during working hours and verbally requested all notifications to be done via letters by usps mail ; however, they keep calling. Collector stated that he does n't have to contact via mai... |
Union Bank account opening, closing, or management September 11, 2015 - Union bank reported me to - and ca n't tell me why. ... |
Union Bank making/receiving payments, sending money August 11, 2015 - My card was placed with a temporary hold on - -, 2015, due to suspicious charges. I found out when I tried to use the card for gas, and it was declined. I contacted UBOC at -, and was told I would receive a return call due to volume. I received the call from - at - PT. I explained that the charge from - for $130.00 and - for $130.00 were not mine. I was told that the account would be closed and a new card would be sent to me -, which I would receive on - - or -, 2015, and to call back if the charges post. I called them today as the charges have posted, and ... |
Union Bank account opening, closing, or management August 10, 2015 - I received a check for $300.00 for a painting I sold to a lawyer. The check was from Union Bank, so I went to go cash the check at a Union Bank. Since I also bank with Union Bank, I know they will cash checks from their bank for $5.00 fee. I did NOT want him to have my account numbers, so I did n't want to deposit the check in my Union Bank account, or use my ATM card to cash the check with. Everyone at the branch was very rude and refused to cash my check unless I showed them my ATM card. I pulled out my cellphone to record a video of how they were acting and how they were treating me. As... |
Union Bank managing the loan or lease July 13, 2015 - Union Bank IT employees continue to Cancel, Stop, Change '' Bank Fraud Alerts, Overdraft Protection Alerts, Deposits and withdraws. ... |
Union Bank using a debit or atm card June 10, 2015 - -/-/- my purse was stolen in the -, they stole my wallet ( debit cards, credit cards, check book, medical cards, - sets of car keys, cash, etc ). I had to close all of my accounts transfer money, deactivate cards, the whole - yards. My main financial institution is Union Bank of CA, I have been banking with them since -/-/-. I can honestly say in addition to my purse getting stolen Union Bank added to my stress with their lack of customer service and concern for me as a customer, and not to mention me still not getting the money that was stolen from my account. I went into t... |
Union Bank deposits and withdrawals April 30, 2015 - Recently, I deposited a check from my - - account to my Union Bank account. The day after funds transfered to Union Bank I noticed my funds were on only partially credited to my checking account. A Union Bank branch manager told me that the partial credit would be on hold for 2 - 3 days after funds transfered in. How many days does Union Bank legally have to hold client funds once the transfer has been credited to thier ledger? ... |
Union Bank application, originator, mortgage broker April 27, 2015 - In the process of attempting to get a mortgage loan for - people with FICO scores at - and -, we were given the run around in every manner you can imagine. We were operating under a 30 day escrow with a - ARM. The lenders asked for everything in our history you can imagine. I 'm not against them doing their due diligence. They should have been doing it when they were falsifying records and looking the other way. But now along comes an honest buyer with great FICO scores we 've worked hard to attain. They held up the process with day after day after day of hassling us for more and m... |
Union Bank credit decision / underwriting April 11, 2015 - - - - In reference To our telephone conversation today - -, I am absolutely appalled by the behavior of Union Bank! One might say! I 'm guilty by association! I told you in the beginning that we did not have intentions to continue business as a -, I also sent you a letter from our accountant. I did a lot of research for you to send you certain documentation which A considerable amount of time, you have me into a very precarious position, as of - - my existing loan has adjusted to an increase of approximately $2000.00. You have taken over a month to finally let me know... |
Union Bank account opening, closing, or management April 7, 2015 - I opened a account with Union bank and they put a hold on all my funds and refuse to release them or give me any information on whats going on ... |