Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Checking account Account opening, closing, or management California

Dear Consumer Financial Protection Bureau : I have had an account with Union Bank for almost 16 years. At the time I first opened the account, I was employed full-time. I was laid off during the Great Recession, and, much to my chagrin, have been unemployed for several years. Currently, I help to take care of my mom. Yesterday ( -/-/16 ), at - PDT, I called the Union Bank Customer Service Center, and asked them to please discontinue the mailing of monthly paper bank statements. The employee I spoke with over the phone, -, said, " she could not do that because of the type of account '' that I have. I told - that I wanted to save the $20.00 per month charge for paper statements. She said, " oh no, '' I was " actually being charged $50.00 per month '' by the bank : $20.00 for the paper statements, and $30.00 because the " balance is too low


told - that my last several bank statements only showed a fee of " $20.00 per month. '' I NEVER received any notification from Union Bank, at any time, of an additional $30.00 per month fee due to a " low balance. '' - said that I should visit my local Union Bank branch and ask for a " Banking by Design '' account, which, apparently, has lower monthly fees. I feel the bank is taking advantage of lower income customers by charging extra monthly fees for those with lower balances. These bank customers, including myself, are the ones who can least afford it.