Union Bank Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Union Bank Bank account or service department,

Checking account Making/receiving payments, sending money California

I received a money order for a piece of art. I took it to my bank and they told me the check was good and I would have access the next day. 5 days later they withdrew the money from my account and said the money order was a forgery. I expected my bank in this day and age to know a forgery and let me know before they made the money available to me. The last thing I expected was 5 days later to be told it was a forgery. I had been with this bank for 12 years. It was their responsibility.

Union Bank customer in California
Oct 08, 2016

* Source: CFPB Complaint Database

Union Bank response to complaint:
Closed with explanation

Consumer disputes how Union Bank handled their complaint

Created with Highcharts 4.2.3Union BankComplaint HistoryComplaints3/20127/20129/201212/20121/20133/20135/20136/20137/20139/201311/20131/20144/20145/20149/20142/20158/20151/20165/201610/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Union BankMaking/receiving payments, sending money78.3%13.0%4.3%4.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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