Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Checking account Making/receiving payments, sending money Nevada

My card was placed with a temporary hold on - -, 2015, due to suspicious charges. I found out when I tried to use the card for gas, and it was declined. I contacted UBOC at -, and was told I would receive a return call due to volume. I received the call from - at - PT. I explained that the charge from - for $130.00 and - for $130.00 were not mine. I was told that the account would be closed and a new card would be sent to me -, which I would receive on - - or -, 2015, and to call back if the charges post. I called them today as the charges have posted, and was advised that there is no record of my call on Saturday, and the account was not closed yet. I was advised I must dispute these charges, and put that in writing. Please consider this me putting it in writing. I did not make the charges, had not been to those merchants, and still had my card in possession. Unfortunately, this is not the first time I 've had fraud on this account. After so many years with this bank, I can not believe I was treated this way. I have high fees, high transaction fees for use of ATMs, and can not even get a book of checks without paying for them. I do not want a new card sent out. I do NOT want to close the account yet due to direct deposit, which I must reschedule to my other bank. However, I will not use this bank account anymore.