Union Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Union Bank Bank account or service department,

Checking account Using a debit or ATM card California

On Saturday, - -, I deposited $40.00 at the ATM -, Union Bank, - Ca -. The ATM returned $20.00 ; I resubmitted the $20.00 Bill again. The ATM malfunction, stated it returned my Deposit ... The ATM asked if I need more Time, I stated no..no response and I stated yes ... My ATM Debit Card was returned to me and then a Transaction Receipt for Hardware Failure and Attempted Deposit of $0.00. I Called Union Bank to file a Claim and received a 15 minute wait, call back. I entered the Branch and the Teller explained that the ATM was not accepting Deposits ... there was not a sign or notification to this fact. She further stated that a Service Technical would be out, I should file a Claim and if confirmed my Account would be credited the deposited amount. Claim - was filed with Union Bank.

Union Bank customer in California
Oct 05, 2015

* Source: CFPB Complaint Database

Union Bank response to complaint:
Closed with explanation

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