Union Bank Mortgage Complaint

Union Bank Mortgage department,

FHA mortgage Settlement process and costs California

I was trying to sell my home to the current renter. He went to Union Bank in - - and submitted a loan application. The loan officers name was -. I am writing this for him as I strongly feel the Bank practiced poor business ethics regarding his need to borrow money in order to purchase a home. I strongly feel this whole case needs to be investigated. I at some point tried to help by contacting supervisors and then a director in -, -, over the loan department. His response was very poor at that.. and at one point a supervisor, - called me to tell me the loan had been approved and 2 weeks or more went by with only promises to my renter they would have docs soon and call him back. Well they never did. He was forced to move out because of their poor business practice. Kept telling him for at least a month the loan docs were coming. They told him everything was approved.. told me too ... They did try to charge him $500.00 for filling out a loan application. Charged him for loan appraisals too. PLease investigate this whole file.. Union Bank Has disgracefully performed!! This man had a shot at buying a home for his family and Union Bank Shattered that dream.. did not act in good faith.. drug out the process causing him to loose his opportunity. I feel they lied about what they were doing on more than one occasion thus becoming a very unreputable lending Bank. Practicing poor business ethics at best.