Review and analysis of over 42 Id Prepaid Card complaints against Empowerment Ventures, LLC
Empowerment Ventures, LLC consumers have reported over 42 official complaints related to ID prepaid card. Out of the 42 consumer complaints against Empowerment Ventures, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Empowerment Ventures, LLC responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Empowerment Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 18, 2016 - I received a RUSHCARD in the mail this week. I did not apply for the card. I 've tried contacting the folks at Rushcard - and they insist they ca n't close the account unless I provide my date of birth, social security number and Email address. I refuse to give them this information. I will only release my full name and the card number. How do I get them to close my account without providing privacy act information?... |
Empowerment Ventures, LLC Prepaid card adding money November 7, 2016 - I have submitted two settlement claim through claim form online and by mail. Rush cards is not letting me know the status of it.... |
Empowerment Ventures, LLC Prepaid card fraud or scam September 23, 2016 - When I received my income tax with rushcard in -. I had damaged my card and called for a new one, weeks later I notced I stI 'll have n't received my replacement card I called them and asked what was going on. They told me thy had already sent it out and I sold have reicieved it by now. They went on to tell me what address they sent it to wic was not mine. I had been usin the same address for rush card since -. I do n't know how they got the one that they " sent it to ''. The balance of my account gets sent to me everyday via email and txts. I noticed that I had not - a text from this... |
Empowerment Ventures, LLC Prepaid card advertising, marketing or disclosures June 9, 2016 - I have been calling Rushcard for 4 days in a row in regards to not being able to access my money. I am either told the problem will be fixed in 1 business day, which it is not. Or put on hold when I ask for a supervisor and no one comes to the phone and I end up giving up after -40 minutes on hold. I have bills that are now late and being charge late fee etc. I asked to be transferred to a representative in the United States and they advised they could not do that, which I thought was some sort of law.... |
Empowerment Ventures, LLC Prepaid card fraud or scam June 3, 2016 - I have had Rush card for over a year now .. I just bought a new car in - i had my card info in the car due to them needing my bank info, I was sick and did not remove it from my car it had my pin number on the envelope. I had left that my card and meds in the car. someone got into my car and took all my things and drained my bank account. I filed a dispute form on - which they stated in less then 10 days there was no error in my account and closed the claim. Stating i had to file a rebuttal letter which i did on - -. I have called them at least 50 plus times i keep getting the run ... |
Empowerment Ventures, LLC Prepaid card fraud or scam November 4, 2015 - I was paid on - -, 2015 $1700.00 and have not been able to have access to my money. Rush Card keeps telling people that they are going through a system update, but it is going to be a month. This was my only source of income to be able to pay my bills, feed my - year old and - month old. I struggle day to day trying to make ends meet. I call them everyday and all I get is the same - response. I just want my money that I worked so hard for back.please help me. Thank you ... |
Empowerment Ventures, LLC Prepaid card adding money October 31, 2015 - Hello, I have a Rush Card. Today I loaded - dollars to my card at - though greendot. Then I called to check my balance to make sure It was credit. It said it was. Later I went online to pay my care note and the system said I have insufficient funds. I called Rush company, they had me on hold forever. I talked to - ppl. Then I finally talked to someone they said they cant locate my money. I provided ref # and everything. All they tell me that they send to higher authority and there 's nothing they can. So now Im out of - dollars and carnote not paid. I read on the internet ppl have ... |
Empowerment Ventures, LLC Prepaid card adding money October 31, 2015 - I went to - and loaded my prepaid card with cash $250.00 and usually the funds are loaded on your account right away after transaction is completed..But when I checked my account my money was not there..I called the card company and they can not give me any answer where my funds are..They keep telling me they see no transactions of the load to my card..I am very disappointed in the services of the bank..They keep telling me it 's a glitch in the system..But do not ask for proof of transactions to help me in any way..Please help me resolve my issues.. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 31, 2015 - The issue first began on - - when the company tried to switch to a payment system with - and ran into a technical malfunction. Since this has happened I have had no access to my monies. No access to my account what so ever. I ca n't access the website, I ca n't access the mobile app and when you call customer service you either wait on hold for hours and then get hung up on or you get hung up on right away. I have had - major direct deposits go in there and I ca n't have access to them. They were suppose to be looking into this but at this point no one has returned my call and no o... |
Empowerment Ventures, LLC Prepaid card fees October 30, 2015 - There 's multiple issues above that affected my abilityto use my RushCard such as the inability to view mytransactions, perform card to card transfers/movemoney from my RushGoal to my main account and deduct moneyfrom an ATM. The primary reason for these issues was dueto a " glitch '' with the website while performing an updateand scheduled maintenance. Consequently, I wassubject to temporary remove my direct deposit and amreceiving paper checks. Due to this change, I 'm now being charge $100.00 late fee from my rent. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 30, 2015 - misplaced credit card.. -but found credit card .. call for a replacement never received replacement and this had been since -/-/15 spoke to a person on the -/-/15 and said I will be receiving - on either - or - did n't come ..also spoke to a person on - and said to call back on - for a routing number for a card but did n't get threw. The number that RUSH card has do not work their always busy and when they answer they put you on hold for at least - hrs. - no - customer service .. the only time they are reachable is - ; - in the morning ..I have sent a co... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - Monday - -, 2015 I was emailed from the rush card company stating that the rush card would be down from - until - on Monday - -. I called rush card on the - because I was n't able to access my account only to be informed that they were working around the clock to get the issue resolved. Then I stated that my card says it 's blocked on my application for rush card that I have downloaded to my cell phone. The girl representative stated that the website is uploading and she ca n't access my account. So I called back on the - only to get the same results. I was placed on ho... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 29, 2015 - RushCard has been having system issues since -/-/2015, I had lost my card on the - and blocked it. I called in a day or 2 later to have it unblocked and the representative said it would be active in - hours which would have been Monday around - CST. My card was still not active as of Wed so I called back when I was informed that they were unable to access their system to reactivate my card or remove block. Today is -/-/2015 I have calle dalmost every other day and I still have no access to my funds. I had to move out of my apartment with my - children, I am unable to bu... |
Empowerment Ventures, LLC Prepaid card adding money October 28, 2015 - I was paid by my employer on -/-/-, but never rec'vd my funds to my account. After ten ( 10 ) days Rush Card has still yet to release the funds as they are ... and i quote, " trying to locate my account in order to post my funds. I 've had the same deposit information on file with my employer for Rush Card for - months now as well as I 've had the same account since -/-/- ... how is my account invalid. I have an eviction, disconnect on utilities, phone bill, storage fees, cancellation of my car insurance which I have to carry -. I NEED HELP! ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - on - - 2015, I had $930.00 in my account, once I changed my password it disappeared. On - -, 2015 there was a credit to my account of $30.00 that I was never able to access. Ive spent over - hrs. total on hold over the past 2 1/2 weeks only to be hung up on. I care for my elderly mother who has -. I have a heart -. Ive foregone my medication in order to provide hers. My mother had to bounce checks on her bank account in order to pay utilities totaling over $200.00. This is a horror. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 27, 2015 - Rushcard had an update to there system which locked me out of my account and I am unable to check my balance and all of my transactions are getting declined. My direct deposit deposited it and the wrong amount was marked up and them removed then a different amount posted to the account. I withdrew and paid as many bills as I could went back to get the rest of the money that was left in my account and it was gone my account know shows a zero Balance there should of been at least - dollars left in the account know there is no money. I cancelled my direct deposit because Rush card customer ser... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 27, 2015 - I am unable to access my money from the RUSH card. I recent acquired my current employment. I was happy I would be able to catch up on my necessity bills. Now my gas is off and every time I come home I wonder if my lights are going to be cut off. I am a legally blind senior living in - alone with no family. I am terrified. RUSH has a - dollars of my money, They keep hanging up, lieing and - in my face telling me it is raining. I out of food and getting to work on a hope and a prayer. - - - - - - - Illinois - - - - - or -- ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 26, 2015 - Last week i was surpose to get my money in my rushcard account but my money was not in it. I called some many times. I would look on my account. To see if it posted and it is not. Now it the last week of - and i still did not received my last week pay. What is going on. I need my money now. I know i have my money in the account but with the glitch and cant access my account i have no money now. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 26, 2015 - Hi ON THE - OF - I WENT TO - AND DEPOSITED $840.00 ON TO MY PREPAID RUSHCARD ... .UP TO THIS DAY THE - OF - I HAVE YET TO RECEIVE THIS MONEY ON MY CARD FROM THIS COMPANY ... ..I CONTACTED - AND THEY TOLD ME THAT EVERYTHING WENT THROUGH AND THE PROBLEM IS WITH RUSHCARD ... .I HAVE CALLED RUSHCARD FROM THE - UP TO TODAY THE - OF - AND CAN NOT GET THROUGH TO CUSTOMER SERVICE..THEY ARE HANGING UP THE PHONES, ,NOT ANSWERING, ,LONG WAIT TIMES TO TALK O SOMEONE..ETC ... THE FEW TIMES I GOT THROUGH TO THEM LAST WEEK THEY TOOK MY INFORMATION, REFERENCE NUMBER FOR MY - DE... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 26, 2015 - I am a Rush Card customer and my direct deposit from my payroll check is missing. It was never deposited into my account. Friday - - 2015 the Rush Card Company claimed that all direct deposits would post but it did n't. Its been - weeks since the company claimed they had a update glitch but funds are still missing and the problem still is n't fixed. I really am hurting by not receiving my check. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 25, 2015 - Open tickets - ) I am sending this letter today to express my complete sadness and discomfort with your services. As with all things there will be times when issues arise and even in ones efforts to resolve them effectively and sufficiently, there will be failures ; however in the case of this technical revamp Rush has proven to be incompetent. IT implementation is not my area of expertise however in my opinion a little more strategic planning may have been in the best interest of the customer, as well as the company 's brand ; which is now being viewed as negative. I assume one would have... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 24, 2015 - My account does not correctly show my actual balance and i cant use my card ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 24, 2015 - There has been several issues. I was charged incorrectly for my card. Rush card owes me - and refuses to pay. I had - fraud fees on my card of - each and they still have not investigated it and have not taken measures to refund y account or secure it. For two week + I have not been able to use my card.I have direct deposits that have mysteriously disappear and my balances have fluctuated They are crooks and I want compensation for all the turmoil I have been though I have called the company a number of times with no resolution. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 24, 2015 - My deposit finally came. when I went to pharmacy to get my prescription balance said $0.00. After being on hold for - hr - mins I was told I should have my money back on card within 1-2 days. - hours later my card had a $9.00 balance on it. Im on a trip out of town still no access to my funds. Tried to call Rushcard several times only to keep getting going up on. Still no assistance. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 23, 2015 - Have n't received any direct deposits in 4 weeks ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 23, 2015 - I have $1500.00 dollars missing from my Rushcard account, I have an email from dated the - of - stating the money will be refunded back into my account in - business days. My account is still missing the $1500.00. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 23, 2015 - I have a Rush Card prepaid debit card, and my direct deposit posted to a card that I do not have nor exists, but suddenly showed up in my account after their " glitch '' on - -, 2015. I can not transfer my funds onto my actual debit card because the " card '' that my funds were deposited on is inactive. It 's inactive because it does not exist. I called member services through rush card and was told that my issue was escalated as high priority and within 24 hours they would transfer my funds to my actual account so they will become accessible to me. Instead. It 's 72 hours and nothing ha... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 22, 2015 - Looked at my deposit this morning and it is not accurate ... Rushcard deposiy only - into my account when it should have been - I have been on hold for 30 minutes. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 21, 2015 - Rushcard has taken my direct deposit paycheck and after talking to customer service today, they said it could be weeks or months before my funds will be available! In the mean time they are making millions off interest with other peoples money while it just sits in their bank. I want my money. They have my rent and groceries. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 21, 2015 - Rush CardI have been a member of Rush Card since 2007, Prior to Rush Card upgrading there system on - -, there have always been different issues that have come up, and honestly I should have discontinued this service a long time ago. Now since there upgrade this weekend, my card is no longer active, I am being declined when I try using it. I can not take funds from the bank. I can not see my account online b/c the online account does n't come up, and when u call there number it will either keep ringing, disconnect or number invalid. I called to check my balance on Sunday, no answer. I ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 21, 2015 - I have a Rushcard account, which I opened -/-/2015. I have been adding funds to the card without any issues, However, on - -, 2015, I added a total of $1000.00 to the card - - separate transactions of $500.00 each ). There is no record of the the reload that I made on - -. On - -, I added another $500.00 to the card, which is also not being reflected when I call Rushcard 's card services automated line. I called the company on - - and was able to speak with a representative who told me that they were updating their systems and that the system would be work... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 21, 2015 - RushCard made by - - has done something where the systems has locked and frozen peoples a counts all through out the nation. I am one of the people that is affected by this. Im sure this is n't the first compliant. This has been happening since -. Im very upset by this as also many more. I have bills that need to be paided that dont care that my account is frozen. They will not awnser the phone or contact any one. If you call they hang up on you.I want my money and tp be away from this whole issue. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 21, 2015 - Direct Deposit unavailable. Customer Service is also unavailable so I ca n't find out any information regarding funds or when they will be available. Several other customers are posting information about not receiving their funds as well since -/-/2015. Reading posts from other customers and - information regarding this issue is the only way I have been able to access any information. The company itself is not through the - number or e-mail either. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 20, 2015 - Rushcard did a system maintenance. While doing this maintenance I had a direct deposit go into my account that they wo n't release to me. The system has been down since -/-/15. I and others have not had access to our money before or after. Many of us like myself still after 9 days have no access to my money. You call the customer service line it hangs up on you. Or there is no answer while being on hold for hours at a time. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 20, 2015 - Received a replacement card from Rush Card and can not activate my new card. Rush Card has been stating for the last 11 days that their system is down .... It is nearly impossible to reach somebody over the phone and when I do I get hung up on or told nothing we can do and we do not know when the issue will be resolved. Rush Card also does not respond to my e-mails either. Terrible service! ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 20, 2015 - I Deposit $520.00 - - Ref Num - To Loud My RushCard - On -/-/15 - My Acc Balance Is $0.00 Custumer Service Is Not Avelable ( not one - number is working I Ca n't Access to No Rep ) I Do n't Have Access To My Money Day 7 With No Access To My Money -/-/15 - ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 19, 2015 - My check was Direct Deposit on -/-/15 .and I have yet to receive it.not not is answering the phone, and if the do your holding on for hours..RUSHCARD IS A SCAM .. ... |
Empowerment Ventures, LLC Prepaid card adding money October 19, 2015 - Rush Card/ - - on - -, 2015 there was a service up that same day the update was completed and service was supposed to be normal. On Wednesday - -, 2015 my employer send my direct deposit in the amount of $500.00. These funds are to be available the following day, but this was not the case. From the recording when you call something happened with the update and funds would be available on your regular pay day which is Friday. Rush card offers 2 day early direct deposit is one of the reason I have been with them so long. Today is - -, 2015 and I still have no funds and ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 16, 2015 - No access to my money already in account, direct deposits are n't being shown, Rushcard should be prosecuted. ... |
Empowerment Ventures, LLC Prepaid card adding money October 16, 2015 - Today, - -, 2015, is my payday. I have a Rush prepaid card and I was told last night after being on hold for 2hrs that it will be posted -. Nothing was on the card so i called today -. I was then told my account is pending and my actual payday -. Then I told them today is the - and it is - in - and I still dont see my deposit or the money that was still in the account. They keep blaming it on technical glitches. I was n't informed about any of this via email, text, or mail. If I was informed I would 've stop my direct deposit immediately. Now I may be stranded if this d... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 15, 2015 - I received an email from Rushcard stating that they will be performing maintenance on - -, 2015 and I will not be able to access my account. As of today I still can not access my account and my paycheck was sent to Rushcard via direct deposit but my account still shows $0.00. No one will answer the phone and sent a message stating that the update failed. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 14, 2015 - I 'm not able to access money not able to go online and check my account and not able to login to my account balance is showing - when there are available funds direct deposit is not showing ... |