Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

ID prepaid card Adding money Maryland

Hello, I have a Rush Card. Today I loaded - dollars to my card at - though greendot. Then I called to check my balance to make sure It was credit. It said it was. Later I went online to pay my care note and the system said I have insufficient funds. I called Rush company, they had me on hold forever. I talked to - ppl. Then I finally talked to someone they said they cant locate my money. I provided ref # and everything. All they tell me that they send to higher authority and there 's nothing they can. So now Im out of - dollars and carnote not paid. I read on the internet ppl have not be getting their money. what can we do about our money.