Review and analysis of over 105 Federal Student Loan complaints against Performant Financial Corporation
Performant Financial Corporation consumers have reported over 105 official complaints related to Federal student loan. Out of the 105 consumer complaints against Performant Financial Corporation, 16% were disputed by the consumer (i.e. the consumer was not happy with how Performant Financial Corporation responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Performant Financial Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
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Performant Financial Corporation Debt collection disclosure verification of debt right to dispute notice not received February 9, 2017 - I have made many attempts to try and resolve the claimed outstanding debt but the company will not speak with me. They claim account is in a status they can not speak to me about yet they continue to report to credit and they do not allow me to make any resolution... |
Performant Financial Corporation Debt collection taking/threatening an illegal action attempted to/collected exempt funds January 10, 2017 - they said they will garnish my paycheck... |
Performant Financial Corporation Debt collection cont'd attempts collect debt not owed debt is not mine January 4, 2017 - they say my federal student loan defaulted, so - -, a state agency, paid a default claim, title, and interest. I have not received any notices before, nor do I recognize this loan. All my students loans are under defferement with -. As a result of this, any state tax refunds, rebates, contract wages or other amounts owed may be retained in full.... |
Performant Financial Corporation Debt collection communication tactics frequent or repeated calls August 4, 2016 - They ( Performant Recovery , Inc. ) are repeatedly calling my workplace, and are going to get me fired. My employer does not allow any calls period, except family emergency calls. The actual name of the person is - -.... |
Performant Financial Corporation Debt collection cont'd attempts collect debt not owed debt is not mine June 22, 2016 - Performant Recovery, Inc. contacted me at work via phone in - 2016. I do not have any debt and believed it was a scam. Performant Recovery , Inc. then sent its first letter to my house dated on - -, 2016 ( with no outside post-marking ), received in mailbox - -, 2016 and disputed - -, 2016 via certified mailed. This is in violation of the Fair Debt Collection Practices Act because a " validation notice '' telling me what the debt was about was not sent within five days after first contact in - 2016. I have received one of the two delivery receipts of my certified le... |
Performant Financial Corporation Debt collection improper contact or sharing of info talked to a third party about my debt June 10, 2016 - Performant Financial Corp did an " Hard ' inquiry ( which decreased my fico credit score. Any Hard inquiries decreases your credit scores ) without telling and/or informing me that they were going to inquire about me on my credit report. I did not sign and/or give verbal authorization as well. When I called to ask for them to delete from my credit report, Performant Financial Corp will not. When asked to provide any documentation that I gave authorization to inquire, they will not provide it to me. Per FCRA I have a right to request for this inquiry to be removed from my credit report. Attache... |
Performant Financial Corporation Debt collection improper contact or sharing of info contacted employer after asked not to May 18, 2016 - During the process of trying to set up a repayment plan with my collector, - - at Performant Recovery Inc, I had to end the phone call on - -, 2016. I informed him that I would call back when I had the time to talk and go through the rather lengthy process of providing all of my financial information needed for the plan. Not long after ( - -, 2016 ), - calls my employer looking for me ( I never provided this information nor gave permission to do so ). Furthermore, I never received any phone calls from - since our last conversation on - -. I have shown no signs o... |
Performant Financial Corporation Debt collection improper contact or sharing of info contacted me after i asked not to November 3, 2015 - I do not have a direct line at work. I work for a company that has busy phone lines consistently from opening to closing. There is one person that operates a switchboard and transfers calls to the perspective parties. I have asked Performant Recovery more than several times not to call my place of employment for this very reason. We are not allowed to receive personal '' phone calls on our work line. Everytime I get a call my boss reminds me of this even though I know the rule. ... |
Performant Financial Corporation Debt collection communication tactics frequent or repeated calls August 31, 2015 - I have asked for written correspondence from Performant Recovery instead of all the phone calls, which is handling my student loan. I contacted this company about a repayment plan on my student loan, ( but I was still sending $30.00 per month ). I 've faxed and mailed - now to - - all the information needed to arrange payment since - 2015 only to receive phone calls from from another agent from Performant Recovery. Stop calling and put it in writing. In the meantime Performant Recovery keeps adding fees to the account. Is this fair? ... |
Performant Financial Corporation Debt collection cont'd attempts collect debt not owed debt was paid June 17, 2015 - It was brought to my attention by a family member recently, that in 2011 DCS ( collection agency ) offered me a settlement on my loan. Which was paid in full, but when I brought it up to - - representative it was ignored as if I 've said nothing. Same thing happen with US Department of Education. ... |
Performant Financial Corporation Debt collection improper contact or sharing of info contacted employer after asked not to June 17, 2015 - The collection agency contacted my - friends trying to find me for several months until I blocked on account. When I got hired at my new job in -/-/-, the collection agency was calling my coworkers and my boss in trying to find me. The collection agency is charging me $60000.00. In -/-/- I was fired from my job. During the summer of -/-/- my - friends starting messaging me that are being harassed by phone calls from a woman looking '' for me for a job opportunity, and if they knew how to get a hold of me. These were people I have not seen since high school. On -/-/-... |
Performant Financial Corporation Debt collection improper contact or sharing of info talked to a third party about my debt June 15, 2015 - A collector at DCS ( named - - ) contacted my husband at work to discuss my student loan. My husband is not on my student loans and I had NOT given permission for any third party to discuss my information. He gave my husband my information to verify my identity. ... |
Performant Financial Corporation Debt collection communication tactics called after sent written cease of comm June 4, 2015 - I requested that Performant call my cell number as a PRIMARY contact # However the representative called my home number. I am concerned that I will miss critical calls re : my payment status if the primary contact number is not used to contact me. ... |
Performant Financial Corporation Debt collection improper contact or sharing of info contacted employer after asked not to April 9, 2015 - After telling them not to call my work, which is at a -. therefore falling under the inconvenient clause. They continue to keep trying to contact me there. They also keep calling my parents house after they have repeatedly asked them not to. ... |
Performant Financial Corporation Debt collection taking/threatening an illegal action sued w/o proper notification of suit April 8, 2015 - Performance Recovery levy my payroll. I wrote them a letter indicating that i do not owe them any money, nevertheless, requested that they submit to me signed copy of the contract, cancelled checks, and any other documents that might indicate that Iinitiated this loan. As indicated to them the federal law suggests that they should respond back to me within 30 days. They did not respond back, instead, a new levy was sent to my employer to continue the levy. this is causing a financial burden. My employer indicated that they do not know there is a federa law that protect the consumer. - -P... |
Performant Financial Corporation Debt collection improper contact or sharing of info contacted employer after asked not to April 6, 2015 - On - -, -/-/2015, a caller who identified herself as - - from Performant Recovery, called the CEO and the Chief Technology Officer of my employer. - of these company leaders are based in - and in separate offices, identifying herself as being from Performant and asked whether I was working. - officers informed the caller such calls were not allowed at work and that the caller should make any calls on a non-work number ( i.e. a personal number ). On - -, -/-/2015, a caller who identified herself as - - from Performant Recovery - called the New Hampshire o... |
Performant Financial Corporation Debt collection cont'd attempts collect debt not owed debt is not mine March 30, 2015 - Performant Recovery Inc is trying to collect a student loan debt that is not mine. They have contacted me periodically over the years and each time I thought this issue was resolved because I have paid all of my student loans on time and in full. They are assigning a debt of a person who has a close name to mine but her middle name is -. She was also born in -/-/- which is far before my birth year. They are contacting me by mail as well as my cell phone. I also believe they are trying to phish for my social security number. ... |