Review and analysis of over 100 Vehicle Lease complaints against Hyundai Capital America
Hyundai Capital America consumers have reported over 100 official complaints related to Vehicle lease. Out of the 100 consumer complaints against Hyundai Capital America, 23% were disputed by the consumer (i.e. the consumer was not happy with how Hyundai Capital America responded to their complaint) and 98% were processed in a timely manner. 6% of consumer complaints against Hyundai Capital America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Hyundai Capital America Consumer Loan problems when you are unable to pay June 7, 2016 - I was a few months behind on my Kia Motors Finance Account. Kia agreed to a payment arrangement where I paid - more each month until i was current. A week after the arrangement, they did not accept the first payment under the payment arrangement and had the vehicle illegally repossessed from my gated community. The repo agent broke the back gate and illegally removed the vehicle. Kia then sold the vehicle at auction below the reserve and added the difference to the balance on my account. They also added the cost of the repo which was excessive under Florida law. I have request information o... |
Hyundai Capital America Consumer Loan managing the loan or lease May 26, 2016 - My leased vehicle was involved in an accident and insurance company stated it was a total loss. The accident occurred within one week of turning in the vehicle at the end of the lease. The insurance company paid the finance company $20000.00. for the loss however per the lease agreement the payoff of the vehicle is $19000.00. It was explained to me that the finance company would refund the overage of payment however I was only refunded the last months payment, $310.00. When I contacted the finance company about the refund of the difference I was told that since they are the owner of the ... |
Hyundai Capital America Consumer Loan taking out the loan or lease May 24, 2016 - Hyundai Finance Company 's collection department was very nasty, aggressive and, in my opinion, unreasonable in solving a dispute about a lease payment that occurred 4 years ago. The issue was resolved and the vehicle returned on - -. I leased another Hyundai vehicle from the same dealer only through another finance company. ( The bad experience precluded me from considering Hyundai Finance again. ) A letter describing the issue and requesting a waiver of the " disposition '' fee was included with the paperwork with the returned vehicle. The letter requesting the waiver was never answere... |
Hyundai Capital America Consumer Loan taking out the loan or lease May 13, 2016 - I had a 3-year lease with Kia for a - Kia Sorrento that concluded on or about - -, 2016. The vehicle was returned on time, without damage and under mileage. All payments were made on time during the life of the lease. At the conclusion, I was invoiced the $400.00 disposition fee as per the lease contract. I called Kia finance on -/-/16 and asked them to waive the disposition fee, but they declined. The reason I requested the disposition fee to be waived is because of repeated failures with the vehicle 's operation. Within the first few months of taking ownership of the vehicle... |
Hyundai Capital America Consumer Loan taking out the loan or lease May 6, 2016 - I returned a leased Kia to a Kia Dealer and purchased a new Kia. It was a demo car with - miles on it already so I could not get it financed through Kia with 0 % financing. I got the final bill on my lease agreement and they are charging me a disposition fee of $400.00. I called and asked to have it reversed and they declined, stating that " You did n't really buy the Kia, Capital - did. '' I did n't have an option of financing my Kia through Kia. I already paid a higher percentage rate as a result of buying a demo car. Now I am expected to pay additional fees when I remained loyal to ... |
Hyundai Capital America Consumer Loan managing the loan or lease April 19, 2016 - My wife and I had a lease w/ Hyundai Motor company. After the lease was at term, we turned the vehicle into the dealership we purchased it from. Shortly after, the dealership contacted us and said that they had decided to purchase the vehicle for the amount left owing and we should not be due any further charges. We then received a bill - - for $400.00 for disposal of the vehicle. I called and asked their Lease End dept. to ask what the charge was for and they said its just part of the contract and if I did n't pay it, they would charge it off and put it on my credit report. Im going t... |
Hyundai Capital America Consumer Loan taking out the loan or lease April 14, 2016 - It is my belief that Kia Motors Finance ( " KMF '' ), a division of Hyundai Capital America ( " HCA '' ) engaged in illegal, high risk predatory lending behavior regarding my lease of a - Kia Sorrento. This is a separate concern from my complaint regarding credit reporting and notices. When I initially leased the vehicle my credit profile was highly overextended with all my accounts having balances at or near their limit and with multiple credit cards having been opened and used to their limit within the previous - day period. I also had one vehicle already financed that was not to be ... |
Hyundai Capital America Consumer Loan managing the loan or lease April 11, 2016 - I returned my vehicle to Hyundai Finance and was told by the dealership that since I had Wheel and Tire insurance that I paid for monthly I would not incur any damage or wear charges. After turning it in, I have received a $600.00 bill from Hyundai for rims, tires, and " bumper damage ''. They said they took pictures and placed them online and the damage was severe. At the dealership we walked around the car and the dealer said he saw nothing that would involve them charging me after the case for wear and tire in excess of normal. He said the rims and tires were worn and would be an issue if... |
Hyundai Capital America Consumer Loan managing the loan or lease March 14, 2016 - I leased a vehicle in - - ( Hyundai Sonata ) and traded it in for a different brand car lease ( Mercedes Benz ) in - -. We received the payoff amount of - - and change, which new car dealer confirmed and paid it off. In - - I received a call from the new dealer that the Hyundai is asking for more money to release the title of the vehicle. I provided the new dealer with several monthly statements that I had stating - balance. A few weeks after providing the new dealer with the statements, I received a default notice that asked me for the payment of - - and chang... |
Hyundai Capital America Consumer Loan managing the loan or lease March 8, 2016 - On - -, - we leased a Kia Optima E- from - - in -, -. The salesman 's name was - -. He no longer works there. Once a price was agreed upon which was $220.00 per month we began the paperwork process. We were informed of the basic lease information which we are familiar with as we have been leasing cars from various car brands for over 20 years. The one thing - left out of his explanation of our obligation was the fact that Kia has an open-ended lease policy. Therefore, as we were signing papers and initialing away, at NO POINT was an open-ended lease policy expla... |
Hyundai Capital America Consumer Loan managing the loan or lease March 2, 2016 - I just pulled my credit report and Hyundai Motor Financing has my payment listed as late over 30 days for - 2015. I have documentation that shows that this is not true and has been continually paid. This is negatively impacting my credit report. ... |
Hyundai Capital America Consumer Loan managing the loan or lease February 3, 2016 - My ongoing Hyundai car lease issue. I have faxed the documents/proof of payments to Hyundai 3 - 4 times. Esseentially : I started a new job ; they were experiencing difficulty with the direct deposit. It took about three months to successfully set it up. I contacted - - - ( - ) in - - to advise them that I intended to close my account. I was switching to solely banking with my credit union. Unaware the direct deposit would take so long, I only cancelled two months of bill-pay requests for my car lease, thinking surely I would close the account before that time. In the mea... |
Hyundai Capital America Consumer Loan managing the loan or lease January 14, 2016 - - -, - Hyundai of - - - - -, NJ - Dear : - - -, Please find attach all records pertaining to a dispute that I have been having with Hyundai Finance. Since - -, - Hyundai Finance has demanded a payment of $450.00 for the lease of the - Hyundai Sonata. They claim that Hyundai of - made a mistake on the lease and that I must pay the new amount. I called you in - - and confirmed that my lease payment was in fact $390.00. You said that you would correct the problem and advise me accordingly. That did not happen and since them I have been... |
Hyundai Capital America Consumer Loan taking out the loan or lease taking out the loan or lease October 30, 2015 - Summary : we agreed on a $ -/ month payment for 36 months and - miles/year on a leased vehicle from - - ( - ) - located at - - - - - , IN -. After we agreed on the price of the vehicle and 36 month terms, the salesperson - - came to us and said they made an error and did n't figure in the correct amount of sales tax and the new total with tire protection would be $540.00 per month. I authorized the deal. Problem : The terms changed after we agreed on the deal, Fraud & Deception. We later leaned that a document for 48 months on - page and 36 month... |
Hyundai Capital America Consumer loan problems when you are unable to pay October 14, 2015 - I had a leased car which I returned early because my student loan payments are suffocating me. I was never told that returning my car would result in a $3200.00 bill when I only had $1200.00 left on my lease. Hyundai was negligent and deceptive by not informing me of what the consequences would be if I returned my car. Additionally, Hyundai started reporting a delinquency on my credit report. I am not delinquent. I have always paid. I paid until I returned the car and when they sent me the $3200.00 bill last month, I have since made a payment on that as well. They need to remove their tr... |
Hyundai Capital America Consumer loan managing the loan or lease October 13, 2015 - -/-/2015 - Terminated my lease early because I was eligible under the Pull-Ahead '' program and entered into a new lease. Part of the program was that I do n't have to pay remaining payments, early termination fees, or other fees and taxes. -/-/2015 - Received alert from credit bureau that I have defaulted on my auto loan for the terminated lease. I called Hyundai Finance right away and the credit issue has been taken care off. I was told that I was processed incorrectly for the pull-ahead program '' but that account review is a manual process and it typically takes 30-60 days, a... |
Hyundai Capital America Consumer loan shopping for a loan or lease September 24, 2015 - I paid off a car loan in full to Hyundai Motor Finance on - - 2015 & received a letter stating I had paid in full. In late - 2015 when applying for a home loan, I learned from the lender that the debt was NEVER reported to fico as paid. ... |
Hyundai Capital America Consumer loan managing the loan or lease September 24, 2015 - In - -, my mother passed away. She was leasing a vehicle from Hyundai Motor Finance at the time of her death. In - -, I assumed the rest of the lease payments - through - - ). I am currently trying to refinance my home and learned Hyundai Motor Finance reported to the credit reporting agencies that I had - late payments for the leased vehicle in/around - -. This reporting is negatively affecting my credit and thus making it difficult to secure a loan based on stellar credit scores ( my credit is now - w/ the perceived late payments ... normally - ). Hyundai ... |
Hyundai Capital America Consumer loan shopping for a loan or lease September 15, 2015 - Over labor day weekend I leased a Hyundai from - Hyundai in - -, CA. I checked my credit report later that week and noticed that there were - inquiries per bereau, - from - Hyundai and - from Hyundai Motor Finance. I did authorize my credit to be ran by the Dealership for lease approval, but was under the impression that it was only being ran one time. I did not authorize my credit to be ran two times. I contact -, -, and -, all of which asked me to contact - Hyundai, which I did. - did not give a sufficient explanaiton as to why this happend and again I did... |
Hyundai Capital America Consumer loan managing the loan or lease September 15, 2015 - On -/-/-, I went to - - in - - to return my leased -/-/- - - and purchase a new -/-/- -. I was about two months ahead of when the lease expired and was told that if I financed a new vehicle purchase that I would pay nothing to return the leased vehicle early ; - would cover all the costs and all I would be paying for was the new vehicle. I was excited, signed my lease, got set up with a loan, and drove off with my shiny new car. About two months after purchasing my new car, I received a notice in the mail about an outstanding balance of $1800.00. Appare... |
Hyundai Capital America Consumer loan taking out the loan or lease August 26, 2015 - I leased a vehicle from - - and now would like to purchase the vehicle. My lease contract states N/A for a purchase option fee at the end of the lease. Now they are trying to charge me a $590.00 processing fee that was not disclosed or agreed to at the time of the initial lease. I would appreciate any help you can give. ... |
Hyundai Capital America Consumer loan shopping for a loan or lease July 2, 2015 - I traded my -/-/- KIA OPTIMA LEASE for a new -/-/- HYBRID OPTIMAon -/-/-. I sign all the paperwork and take the car home. Aweek later I receive a call to come in. I get pressured to sign newcontract with a higher payment due to some error. I could not leave thepremises until I signed this paperwork. I later find out it was due to KIA notFUNDING my new loan. It took KIA several months later to FUND thisloan. I put in a previous complaint against KIA and they have nowremoved these lates from my credit. This complaint is for the higherpayment that I was forced to sign for their mis... |
Hyundai Capital America Consumer loan shopping for a loan or lease June 12, 2015 - I traded my - - - LEASE for a new - - - -, -. I sign all the paperwork and take the car home. Aweek later I receive a call to come in. I get pressured to sign newcontract with a higher payment due to some error. I could not leave thepremises until I signed this paperwork. I later find out it was due to KIA notFUNDING my new loan. It took KIA several months later to FUND thisloan. I put in a previous complaint against KIA and they have nowremoved these lates from my credit. This complaint is for the higherpayment that I was forced to sign for their mistake. Now that the ... |
Hyundai Capital America Consumer loan taking out the loan or lease June 1, 2015 - I received a packet in the mail with informing me of the lease coming to an end. I knew the buy back amount was $11000.00 because I asked about that when I leased the car. I called Kia and confirmed this amount. I went to - Kia to find out information on how to buy my car. I asked the person who greeted me, who said he was a manager, to speak to a finance manager to find out what I needed to do to buy my car. What he did was sit me down with a salesman. He took my information was gone a long while. He came back with the form and starts going over the numbers with me.He had sales price of ... |
Hyundai Capital America Consumer loan taking out the loan or lease May 19, 2015 - I have car lease on my name but the car is for my daughter ; she has bad credit and thethe financial company refuse to pass the contract lease to may Daughter ; we my wife and myself wear in the proses to refinance de mortgage and the late payments of my daughter affect our credit it is my problem l ... |
Hyundai Capital America Consumer loan managing the loan or lease May 13, 2015 - I leased a car from Hyundai Finance. When it was near lease end I inquired about purchasing the car ( -/-/- ). I asked ( over the phone ) Hyundai to mail me a buy out package, they indicated that it would take a week to get the information in the mail. I contacted my bank later and got their fax number ( I do not have a fax ) and called Hyundai again and had them fax the information to the bank. The bank received the information and sent the payment asked for in the information to the address that Hyundai provided. Hyundai in turn cashed the check and called me back saying they wanted mor... |
Hyundai Capital America Consumer loan managing the loan or lease April 9, 2015 - I leased a 2015 - - in - 2015. The dealer provided financing through Kia Motors Finance ( KMFUSA.com ). I received a - statement in the last week of the month with a due date of - - and promptly paid it. As with all credit accounts, I expect a monthly paper statement to show transactions, interest, etc. and make the next due payment with a personal check via -. I did not receive a - statement for the -. - due date. Without the statement reminder, I did not make a payment. Later in the month they called to complain the account was delinquent and confirmed their sys... |
Hyundai Capital America Consumer loan taking out the loan or lease April 6, 2015 - Hyundai Motor Finance has added a past due balance of $8000.00 to my credit report. I had a -/-/- Hyundai Genesis that I traded in for a -/-/- Hyundai Genesis. When the dealership sold the car there was a balance of $8000.00 that was due on the lease. My lease contact that I signed for my - Genesis show that - - had carried over the balance to my new lease. I have tried to explain this to HMF, but with no avail. HMF still insist that I owe them $8000.00. I 've provided HMF with the check that - - sent to HMF. I like to have this outstanding balance removed from m... |