Hyundai Capital America Consumer Loan Complaint

Hyundai Capital America Consumer Loan department,

Vehicle lease Managing the loan or lease New York

On - -, - we leased a Kia Optima E- from - - in -, -. The salesman 's name was - -. He no longer works there. Once a price was agreed upon which was $220.00 per month we began the paperwork process. We were informed of the basic lease information which we are familiar with as we have been leasing cars from various car brands for over 20 years. The one thing - left out of his explanation of our obligation was the fact that Kia has an open-ended lease policy. Therefore, as we were signing papers and initialing away, at NO POINT was an open-ended lease policy explained to us and what that could possibly mean to us at the end of the lease term or if we decided to do an early lease termination, which I 've done in the past with other brands. When this has happened with other brands, we have had to pay the entire term of the lease off and in addition to that, we have had to pay a disposition fee which we know exists in almost all brands we 've ever leased, especially if we decided to lease from a


we decided to turn in the Kia Optima E- early and lease a Jeep Renegade. The lease was being turned in 6 months and 7 payments early. The Jeep was leased from - -, - - - in -, -. My son was the person who leased this Jeep as he was the primary driver of the Kia and he was the one who paid off the lease and disposition fee for it. My complaint is technically about both of the above mentioned dealerships. We were 100 % lied to by both places, however the majority of my complaint is about - -. My son brought in his lease paperwork to - - and was then made aware that this was an open-ended lease but that after ALL the payments for the lease term were paid and the disposition fee was paid no further monies would be owed to Kia. He was promised that by the - dealer. Once he had the word of the salesman - - from - -, - we decided to move forward with the deal. The deal was made and then we received a letter from Kia Finance dated - -, - stating that we owed them $3100.00 early termination fee. They state in the letter that the car was valued at $17000.00 but they auctioned it off for $13000.00. They credited us the payment they received from - - leaving us with a balance of $3100.00. - - also messed up because they never called - - for a payoff balance. They estimated he had 6 payments left when in fact it was 7 payments and the disposition fee was $400.00 and they put in the - paperwork it was $390.00. I know it is only a $5.00 difference there but it shows me the incompetence of - -. I tried getting help from the finance person at the - dealer who also happens to be the son of the owner, - -. He agreed that his salesperson - - was not forthcoming with my son and he was going to try and buy the car back so we would not have to pay - the $3100.00 since his employee messed up, Once - could not get the car back, he told us he could n't do anything else for us and that my son signed the papers and that the " real '' enemy here is - -. I also informed - that - - did not send Kia the correct amount of a payoff and he shorted Kia one month 's payment and shorted them $5.00 on the disposition fee and I thought I should get that money back. He told me " no '' because even though his employee calculated wrong, once again, " my son signed the papers. '' The Kia dealer wo n't help either. We were lied to by both dealers. I paid the money but feel wronged.