Hyundai Capital America Consumer Loan Complaint

Vehicle lease Managing the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle lease Managing the loan or lease North Carolina

I leased a car from Hyundai Finance. When it was near lease end I inquired about purchasing the car ( -/-/- ). I asked ( over the phone ) Hyundai to mail me a buy out package, they indicated that it would take a week to get the information in the mail. I contacted my bank later and got their fax number ( I do not have a fax ) and called Hyundai again and had them fax the information to the bank. The bank received the information and sent the payment asked for in the information to the address that Hyundai provided. Hyundai in turn cashed the check and called me back saying they wanted more money. By NC law I was the owner of that vehicle because they made an offer and accepted the payment. However I can not afford to sue. After some time with phone calls to Hyundai. I finally got them to return the money, during this time I had already had to make a payment to the bank. On - - the bank received the money from Hyundai my loan ( minus the interest I owed the bank ). They immediately started harassing phone


behind '' in payments. On - - the bank finally cleared the Hyundai payment. I then sent in a check for - which Hyundai credited - -. On - - I traded the car at a local - dealership. the dealership was then responsible for the car. It was not until - - I received a letter from - saying the car was paid off. I have subsequently checked my credit report and Hyundai reported me for Late payments in -/-/-, and -/-/- while all of this was going on. They refuse to remove that information as I have filed disputes with all - credit agencies.

Hyundai Capital America customer in North Carolina
May 13, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with non-monetary relief

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