Review and analysis of over 395 Checking Account complaints against BBVA Compass
BBVA Compass consumers have reported over 395 official complaints related to Checking account. Out of the 395 consumer complaints against BBVA Compass, 23% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 24% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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BBVA Compass Bank account or service problems caused by my funds being low August 2, 2016 - I attempted to make a transaction I never received the product or services and was still charged, after becoming aware of this I immediately contacted BBVA Compass to dispute and was awarded a refund but was still charged several overdraft fees because of it. The bank stated that Federal bank regulations would not allow them to refund the overdraft fees because it was not a bank error. I 'm refusing to have to pay the bank fees for transactions that are not valid.... |
BBVA Compass Bank account or service using a debit or atm card August 1, 2016 - Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.... |
BBVA Compass Bank account or service problems caused by my funds being low August 1, 2016 - My bank, Compass Bank, chose to process all debits on a particular day before processing the credits. This, of course, led to overdraft charges. I went to look at their policy, and found the paragraph below, which basically says that they can process them however they want on any given day, in their total and absolute discretion. No doubt, they use this policy to consistently rack up overdraft fees. This policy is unconscionable and should not be permitted. This is the policy I found : Processing and Posting Order. You authorize and agree that we may, in our sole discretion, determine the or... |
BBVA Compass Bank account or service using a debit or atm card July 29, 2016 - On - I placed a print job order at - - , Store # -, on - - in -, AL. I did not notice that the store overcharged my bank card until a month or so later when I was reviewing my bank account statement. I never spend over $10.00 when placing an order at - -, but the charge on my bank card was for $160.00. I called the local store and the corporate office in an attempt to have the error corrected and the money refunded to my card, with no resolution. By the time I was able to get to my bank to notify them of the charges, too much time had lapsed and the bank could ... |
BBVA Compass Bank account or service deposits and withdrawals July 29, 2016 - I was told on - -, 2016 that my checking account at BBVA Compass Bank was being closed due to an unrelated issue and I agreed. I inquired as to the procedure to cancel a direct deposit and was told to contact my employer directly as no further depozits would be accepted into the account ; which I did the same day. Unfortunately the deposit came thru anyway due to insufficient notice time to cancel the deposit and reroute to my new bank. Once the deposit initiated, BBVA allowed the deposit to be placed into the supposedly " closed '' account but still refused me access to any money, altho... |
BBVA Compass Bank account or service using a debit or atm card July 26, 2016 - Initially, I went to make a purchase through - that subscribes to a service called Verified by -, to complete the purchase you must provide your password, which I entered, and entered again and again and it was n't accepted. I then tried to reset the password and provided all the needed info, again multiple times, each time it was rejected. Since it was declined, I went and purchased the items elsewhere on a different card. Then I find that they went ahead and completed the transaction even after all the rejections and telling me I was providing wrong info. I then sent a message to Compa... |
BBVA Compass Bank account or service deposits and withdrawals July 24, 2016 - I opened an online bank account with Simple within the last -3 months. From the beginning I had multiple issues. Immediately I had trouble accessing money I had deposited into my account. I called customer service multiple times and got different answers. I was able to complete some small transactions. In early -, Simple contacted me stating that they believed someone else had accessed my account. I called simple and they gave me instructions that I needed to verify some information. I logged into Simple as instructed and a pop up window with a customer service rep walked me through what... |
BBVA Compass Bank account or service deposits and withdrawals July 16, 2016 - I was charged - apparently for a -. Cent overdraft fee. Then the " service charge '' that ive Never been charged before kicked in, resulting in the bank pulling my rent back into my account so they could charge me this " fee '' I canceled my account and will be banking elsewhere after 20 years of loyalty ... - compass!... |
BBVA Compass Bank account or service deposits and withdrawals July 15, 2016 - Compass Bank Accessed a $38.00 fee on -/-/-for $10.00 despite the fact that I had a deposit of $1400.00 in the account. The customer service rep I spoke with on a recorded line stated the put the $10.00 through on the -. They money was available as if the date. The recording clearly states the date. If the rep had stated the -, that would be a different story. However, with the recording they can not back track now.... |
BBVA Compass Bank account or service account opening, closing, or management July 8, 2016 - I read about Simple online banking ( - ) in the - and was excited to set up an account. I opened an account and transferred $2000.00 into it from my - - checking account on - -. After transferring funds into the account I received a message stating that my account had been frozen since they " could n't identify me. '' At this point, I was told that I had to supply a copy of my social security card in order to gain access to my account. During the month of -, I moved into a new apartment, and I discovered my social security card was missing. I received one followup me... |
BBVA Compass Bank account or service problems caused by my funds being low July 6, 2016 - I was recently charged an overdraft fee on my BBVA Compass account of -, but no where on my bank online did it show that I went negative. If the bank is going to charge an overdraft fee, then there should be transparency and the bank should, at the very least, show me where I went negative. Instead, my balance never reaches a negative balance on my bank online. I feel that the method of accounting that this bank is using is meant to take advantage of consumers because people are being overcharged non-sufficient funds when their accounts never reach a negative balance on their bank online. I... |
BBVA Compass Bank account or service making/receiving payments, sending money June 28, 2016 - My business partner and I have experienced a total breakdown in communication with the BBVA branch -, T- -. The staff have not resolved simple banking issues and do not reply to our calls or emails. As a result our company : Can not make on-line wire transactions, despite compiling all the relevant paperwork in the branch in person in - Have not been able to have new cards correctly issued Can not access the - account all on line ( error message - account locked )... |
BBVA Compass Bank account or service using a debit or atm card June 27, 2016 - I purchased gas on -/-/2016 from a - - - in - Tx. I paid $30.00 at the pump. BBVA Compass Bank deducts the amount from your account as soon as you make a purchase, even if the company you are purchasing from gets their money right then or not. Today, - - 2016, they deducted the same amount AGAIN for that purchase. I called the bank and ask why did Compass Bank deduct the same $30.00 from my account, I was told they only deduct one, but when you use your check card to make a purchase, they deduct the amount right then with the remaining balance above showing what you hav... |
BBVA Compass Bank account or service account opening, closing, or management June 27, 2016 - To whom this may concern, I have been suffering from the hardship of being repeatedly denied access to even the most basic checking accounts from a wide variety of banks. I am unsure why this is but the result is I have been having significant financial troubles and for the past 7 months I have been unable to cash any of my checks that I earn as income. As a result, I have had severe financial hardship being unable to afford basic necessities and being unable to pay medical bills. Recently, given the fact that I had over $1500.00 in un-cashed soon to be expired checks, I tried opening up b... |
BBVA Compass Bank account or service account opening, closing, or management June 22, 2016 - I recently moved back to - to start a new job. I wanted to open a local bank account here as I bank with a credit union in another town. I opened a checking account with BBVA Compass and have had it for 3 weeks with no issues. Yesterday I went to eat and my debit card was declined. After I called the bank to see why, I found my account had been frozen. They first said for debt then it turns out they ca n't tell me why and said I need to go to a branch and prove who I am. I did that in the afternoon as I have my full payroll going to this bank on Friday so needed this resolved thinking they ... |
BBVA Compass Bank account or service deposits and withdrawals June 14, 2016 - Once again, a repeating problem trying to send an international transfer through their website.... |
BBVA Compass Bank account or service problems caused by my funds being low May 19, 2016 - On -/-/2016 my account had an ending balance ( posted ) of $8.00, and BBVA charged me an overdraft fee of $38.00, even though my posted balance was n't negative. The bank is charging me an overdraft fee due to a hold on my account, not the posted balance as they are supposed to. My account posted balance was never overdrawn and is only now due to their incorrect fees they refuse to remove. Thank you for contacting BBVA Compass. We have received your inquiry regarding a $38.00 NSF fees on your account. We would be more than happy and provide you information about the NSF fees that... |
BBVA Compass Bank account or service account opening, closing, or management May 11, 2016 - BBVA - closed my accounts out of the blue with no explanation. To my knowledge nothing happened with the my accounts that that could result in that. No bounced checks, no negative balance accounts, nothing. That they do n't even care to explain leaves every possibility open, including but not only discrimination... |
BBVA Compass Bank account or service problems caused by my funds being low April 28, 2016 - On - the - I deposited a check in the amount of $250.00 bringing my balance up to $320.00. Following my deposit, I used my debit card for - purchases in the amounts of $38.00, $44.00, $120.00, $40.00 and $46.00 totaling $290.00, thus leaving my account with $35.00. I received - NSF charges for my purchases each in the amount of $38.00 totaling $150.00. My account is now in the negative and the bank refuses to refund the charges. How is it possible to get charges when there was money in the account? ... |
BBVA Compass Bank account or service deposits and withdrawals April 27, 2016 - MY BANK ( BBVA COMPASS ) DECIDED TO FREEZE MY ACCOUNT. I WAS NEVER NOTIFIED FIRST OF ALL AND NOW MY SOCIAL SECURITY CHECK WILL BE DEPOSITED INTO THAT ACCOUNT AND I HAVE NO WAY TO GET IT OUT. I KNOW SOCIAL SECURITY - CHECKS FUNDS ARE E-EMPT FROM BEING FROZEN SO I HAVE NO IDEA HOW TO GET MY MONEY FROM THEM. ... |
BBVA Compass Bank account or service using a debit or atm card April 22, 2016 - On - -, 2016 I was charged a total of $680.00 by - car rental agency. My final charge per my rental contract was only $230.00. After being unable to reach a resolution with the merchant I contacted my bank for assistance. They have been of very little assistance thus far and have yet to reach a favorable conclusion regarding my overcharges amount. ... |
BBVA Compass Bank account or service deposits and withdrawals April 10, 2016 - I recently opened a business account with BBVA in - 2016, and ever since then, I have been having issues with logins, password retrievals and the rest. The most painful thing was when - of my clients wired money into the business account and subsequently had to wire some into the company 's brokerage account. The wire transfer was cancelled and hence, account frozen. I have gone to the local branch at - T- to make complaints, but all to no avail. I was told they could n't unfreeze the account because whoever froze it is still unknown and neither do they know the reason behind it. This... |
BBVA Compass Bank account or service deposits and withdrawals April 1, 2016 - I have a checking account with BBVA Compass bank AND a - - account in -. They have an option to transfer money from - account to the other " instantly '' generally within - minutes.. They frequently debit my money right away and then delay the deposit in the other account. Unless I call and spend approx - minutes on the phone with people that are clueless about this process to get it resolved. ... |
BBVA Compass Bank account or service problems caused by my funds being low February 10, 2016 - My name is - - and I bank with BBVA Compass with account number- - I was charged several NSF , overdraft fees, and extended over draft fees. These were charged to me due to - transactions and the bank continued to let - company try to take the money out twice and charged me - NSF fees. All the fees include a $38.00 NSF fee on - for -, - NSF fee for - - for $38.00 on - and another NSF Fee for the same transaction but a retry with another $38.00 fee on -, along with - extended overdraft fees on - and -. That ends up totaling $160.00 which i... |
BBVA Compass Bank account or service using a debit or atm card February 1, 2016 - On - -, 2016 I went online to my bank account with BBVA Compass Bank, - -, CA. I observed that I had charges that had been deducted from my account that I had not made. I immediately telephoned my bank and was told by the first representative, who was in - -, that I should contact the vendor about these charges. I was appalled that I was not referred to the Fraud Department and instead was told that until the charges left the Pending category and moved into Posted that I would not be able to dispute the charges. Today, - -, 2016, - of the charges have posted. I again... |
BBVA Compass Bank account or service deposits and withdrawals January 1, 2016 - BBVA Compass froze my account without notice after cashing a fraudulent check because they did n't do their due diligence and verify funds availability of the check ( POLICE REPORT FILED ON WEDNESDAY, - -, 2015 WITH THE - SHERIFFS OFFICE IN -, FLORIDA ). Further I was not notified in any way about my account being frozen or the fact that they are going to hold my employer based direct deposit and all other accessible funds on my account, which has placed my family in dire financial constraints even for basic necessities. All of this was without knowledge to me of what the bank was ... |
BBVA Compass Bank account or service problems caused by my funds being low December 15, 2015 - Dear CFPB, Compass Bank has manipulated the dates of the transactions that are the subject of my original Submission, case # -. Those transactions took place over the course of many months during - on the account ending in -. NOT in - - as the letters that came in the mail suggest ( attached ). The bank closed that account because of the fraudulent activity and opened the new account ending in -. My original submission shows all of the activity and the dates. I 've also attached a dated copy of some of those fraudulent withdrawals. My original submission shows that Compass Ba... |
BBVA Compass Bank account or service account opening, closing, or management December 2, 2015 - I was charged - $38.00 fees within the last 30 days without any explanation furthermore this is the second time they have violated consumer protection law as well as the Consumer Financial Protection Bureau - They have charged these charges without any indication as to what they are for and this is the second instance that this bank has violated : The Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) of -/-/- is intended to protect individual consumers engaging in electronic fund transfers ( EFTs ) and remittance transfers. These services include transfers through a... |
BBVA Compass Bank account or service account opening, closing, or management November 25, 2015 - I 've been having problems with BBVA compass bank. I 've been having some rough finacial problems and I let the company 's know this. I 've asked if they could close my account and they said no because it was in the negative zone. I then asked if they could some how put my account on hold or freeze it and again they said no. Some months back i called BBVA compass bank if they could help me out. they said yes and that i would have some peace of mind. They told me they would help me out that for 6 months the credit card companys would not touch my account. they said i would have to go to the ban... |
BBVA Compass Bank account or service account opening, closing, or management November 23, 2015 - I requested that my bank account with BBVA Compass be closed or at the very least frozen. I wanted to leave this bank initially because they do not have branches in my new state. I have been informed repeatedly that they are unable to do either because I would be required to go to a branch and get this done. This does not sound reasonable to me. They insist they have no way to honor my request without my in personal appearance period and that there is no protocol to handle customers who move to a state where there are no branches of their bank. Having traveled alot in my life and have held m... |
BBVA Compass Bank account or service account opening, closing, or management November 9, 2015 - BBVA Compass bank charged me - NSF charges on -/-/- and -/-/- without notifying me. I have not requested nor permitted this NSF/Overdraft authorization and the bank is in violation of Regulation E of the Federal Reserve Banking Regulations ( Limits the ability of a financial institution to assess an overdraft fee for paying automated teller machine ( ATM ) withdrawals and one-time debit card transactions that overdraw a consumer 's account ), and Regulation- Title 12 Chapter II Subchapter A Part 227Browse Previous | Browse NextTitle 12 : Banks and BankingPART 227 - UNFAIR... |
BBVA Compass Bank account or service making/receiving payments, sending money November 3, 2015 - My bank BBVA Compass will not return $6.00 to my checking account that was not authorized. I called and emailed them numerous times but they would not return the funds to my account. ... |
BBVA Compass Bank account or service deposits and withdrawals October 15, 2015 - I had signed up for a site called -, where you could by Bitcoins using your bank account. I stopped monitoring the account because I no longer wished to do business with them. Unbeknownst to me, my data/devices were compromised after using them on an compromised network ( my temporary place of employment has significant security issues ). Through this, someone was able to access my - account, initiate thousands of dollars of purchases ( initially in small amounts, then larger ) and send the money out from the account without any additional verification being asked for by the provider of ... |
BBVA Compass Bank account or service making/receiving payments, sending money October 6, 2015 - In -, a withdrawal was debited from my checking account each month by a name unknown to me. The withdrawals were suspicious because the amount of money and the dates were different each month. After several months of this I called my bank to tell them I did n't recognize these charges. I was told that I would have to contact the payee in order to stop it because I was the - that authorized it. I could n't find any contact information on the company and did n't know what to do. I eventually filed a dispute and had to close that account in order to stop the debits. During that year this fr... |
BBVA Compass Bank account or service deposits and withdrawals October 5, 2015 - On - I deposited an insurance claim check ( signed by my mortgage company and myself ) into a BBVA Compass ATM at - - - - - CO -. I then received a letter on - stating that multiple payees-payee not an account owner ''. On Monday - I called the customer service line and they were able to pull up an image of the check and stated that there was no reason why this check could not be deposited. I had the check image faxed to the BBVA branch at - - - - and then went into the branch to speak to a supervisor. When I got to the bank I asked for a supervisor, -... |
BBVA Compass Bank account or service account opening, closing, or management September 28, 2015 - I am continually being charged overdraft fees on my account and am somehow able to continue to use my account when it is in the negative. I never opted in when I signed up for my checking or savings account for overdraft protection and under federal consumer financial protection laws all financial institutions must give me as the consumer the ability to opt in or out of the overdraft protection and BBVA Compass Bank opted me in for it at their discretion. As I have opted out of this when I opened the accounts for the very issue that I am facing now regarding the drastic and sizeable NSF charge... |
BBVA Compass Bank account or service using a debit or atm card September 24, 2015 - i had fraud on my acct. contacted BBVA over 30 times and never can get a answer. Just get transfer. No one has answer! I had money taken out of my acct and kicked out of bank for weapon. I have police report i contacted - can never return calls. Its been since -/-/- over 90 days. I return calls. Perosn called me and said they work for bbca and i told them the issue and they put me on hold called someone else and chatted for hour and they told me they call me back 4weeks ago for -/-/-. I called on -/-/- spoke with -people - cold transfer and now i been on the phone for 1... |
BBVA Compass Bank account or service account opening, closing, or management September 16, 2015 - The bank BBVA Compass charged my checking account discriminatory - NSF charges of - each totaling $380.00 and they did this while not processing charges I made to my account in the order they would normally process to a bank. Therefore they changed the way transactions process so they could knowingly profit off of charges by discrimination. ... |
BBVA Compass Bank account or service account opening, closing, or management September 5, 2015 - - - - had checking account - with BBVA Compass Bank. He received a wire of $1300.00 funds from an associate he has been having business with. He withdrew the funds for business purposes within 5 days of receipt. - - - of the bank 's - -, telephone -, option -, then said a - party, not identified, communicated to the bank that the funds in the wire received were his funds and not intended to be wired to - - - account, cited above. - - - then closed this account, stating fraud '' had occurred in sending someone else 's funds to - - -... |
BBVA Compass Bank account or service problems caused by my funds being low July 13, 2015 - On my account ending in -, I have opted out for and and all courtesy overdraft protection options - ATM & Everyday Transactions - Checks & All Other Transactions ). On -/-/2015 my available balance was $31.00. On -/-/2015 a payment in the amount of $300.00 was posted ( POS AUTH - - Auto Finance - ) I do not understand, if I have opted out of these services, why this payment was authorized. This also generated a NSF on my account in the amount of $38.00. ... |
BBVA Compass Bank account or service problems caused by my funds being low July 13, 2015 - I have an account with BBVA Compass. Appears they charge fees whenever they decide to. I was charged $10.00 from my account without them giving me an actual date. So I tried to call them today with 8 attempts, either I was disconnected from the robot call or someone from offshore. My account is set to speak with only someone in the United States. However these people refused to transfer my call. I 'm very disappointed with how BBVA handles banking for their customers and the phone reps should be educated on what the customer request. Their attitudes are horrible. ... |
BBVA Compass Bank account or service account opening, closing, or management July 2, 2015 - 1. The bank has discriminated against me, in the handling of my account ; a - veteran and minority. 2. The bank has refused to provide account information, which they are required by law. 3. The bank has completed illegal, unauthorized credit and/or consumer reporting investigations. 4. The bank has refused to follow the guidelines regarding consumer card purchases and protection from unauthorized charges. 5. The bank refuses to fulfill it 's legally required obligation of appropriately investigating and returning the funds from unauthorized card transactions. 6. The bank has refused to pro... |
BBVA Compass Bank account or service deposits and withdrawals June 22, 2015 - BBVA Compass bank was advised of a Teller-caused error on - -, 2015. BBVA Compass stated that they did not make an error when contacted about it on - -, 2015 via the customer service line. Their phone representative told me that the withdrawal was done by someone who had full access to the account and funds. Account holder told the representative on the Customer service line that this was not true because there was no signature card on the account for this person. When the bank was visited on -/-/2015 at the - location, the account representative told the account holder th... |
BBVA Compass Bank account or service deposits and withdrawals June 17, 2015 - BBVA Compass charged me $300.00 plus overdraft fees based upon the bank 's servicing a levy that was illegal on its face. Background : I was an - resident and residential property owner at all times relevant. I moved to - in - for two years to wrap up my father 's estate. Prior to -, I had an account - with BBVA Compass. Upon relocation, I did business - with BBVA Compass up until -. I closed that account because the location was very inconvenient. I did not have an account with BBVA Compass in -. In late - or early - -, I returned to my home -. During my ... |
BBVA Compass Bank account or service account opening, closing, or management May 14, 2015 - Hello, I am a - year old single mother of -. I am writing this complaint as I have no where else to turn. I had a checking account with BBVA Compass in -, Fl in 2009. The account became over drawn, which was an over sight on my part. The account was closed. I have been fighting with this for years and BBVA Compass have not been helpful. They never informed me that I was reported to a company called - - Services. The overdraft on my account was simply an over sight. It was no way intended to cause fraud. I went into - of the local BBVA Compass branches and spoke with a branch ... |
BBVA Compass Bank account or service deposits and withdrawals May 5, 2015 - BBVA COMPASS CLOSED AND HAS FROZEN MY BUSINESS DEPOSIT ACCOUNT. THE MONEY THAT WAS DEPOSITED INTO THE ACCOUNT WAS DEPOSITED IN CASH IN FOR SEPERATE TRANSACTIONS. BBVA LOCAL TELLER MADE THE MISTAKE BY KEPT DEPOSITING THE MONEY INTO MY PERSONAL ACCOUNTS AND NOT THE BUSINESS. I MADE THE CASH DEPOSIT ON - -, 2015 IN THE AMOUNT OF $4000.00. AFTER THE ERROR WAS CAUGHT A MONTH OR SO LATER I WENT INTO THE LOCAL - CA BRANCH TO ALERT THE BANK OF THE ERROR AND THE BRANCH REP TRANSFERRED THE MONEY OVER. NOW BBVA WONT RELEASE THE MONEY TO ME. THE MONEY IS CLIENT MONEY AND DOESNT BELONG TO MYSELF... |
BBVA Compass Bank account or service using a debit or atm card May 4, 2015 - - of the bank card on my account was deactivated due to possible fraud charges on -. We were not informed in any way by our bank BBVA Compass. Finally on - I went to - of local back location to be told why my bank card was not working. At that point the manager told me that a replacement card was reissued and it should be available in - business days. so we waited. On Saturday - I made a call to customer service. the first rep - disconnected after she verify my account. than i called back. when I called back ( i did n't get that reps name ) she verified my account explaine... |
BBVA Compass Bank account or service deposits and withdrawals April 7, 2015 - For - and - charges was charged - dollars in over draft charges ... |
BBVA Compass Bank account or service account opening, closing, or management March 21, 2015 - Through unfair business practices Compass bank has changed the life-time NO-FEE contractual terms of my business checking, and started charging monthly fees, all without my consent, and have completely failed to notify me of any changes whether by email or by paper mail or by phone. As a result the unauthorized fees caused my account balance to go down without my knowledge, which in turn caused NSF charges, generating improper funds for the bank. Upon finding out of the problem I immediately went to a Compass bank branch which suggested I call a phone number for assistance. I demanded to talk ... |