BBVA Compass Complaint

BBVA Compass Bank account or service department,

Checking account Problems caused by my funds being low Texas

Dear CFPB, Compass Bank has manipulated the dates of the transactions that are the subject of my original Submission, case # -. Those transactions took place over the course of many months during - on the account ending in -. NOT in - - as the letters that came in the mail suggest ( attached ). The bank closed that account because of the fraudulent activity and opened the new account ending in -. My original submission shows all of the activity and the dates. I 've also attached a dated copy of some of those fraudulent withdrawals. My original submission shows that Compass Bank admitted the transactions were their errors. After disputing those transactions Compass Bank reimbursed my account $130.00 and I never heard anything else from them about the remaining amount due to me. Since then, In one year Compass Bank has inappropriately charged my account $5100.00 in NSF and OD fees. I have attached all new correspondence with Compass Bank. I drained my savings account trying to keep these NSF and OD fees from growing even more out of control. A family member told me about Consumer Financial Protection Bureau. That is when I contacted You for

After CFPB contacted Compass Bank they make it look like they are reimbursing the money that was owed to me from -. When in fact all they did was reduce the amount of inappropriate NSF and OD charges that were caused by them not having returned my money at the time of my dispute in -. The only thing this money did was put my balance to $0.00. I really was n't reimbursed at all. They have now changed the date of those original unauthorized debits to - -, - in order to confuse the situation and get out of reimbursing the $5100.00 in NSF and OD fees taken since - of -. Then they closed my account. In the letters that I received from Compass Bank, they changed the dates of those errors from -/-/- to -/-/-. Therefore they investigated the NSF and OD fees that occurred since - -, - and sent me a check for $42.00 and said this case was closed. This is blatant theft and I want all of the NSF and OD fees and the unauthorized debits that they have taken from me beginning - of - and I want it back in the same order that they took it from me. I want $5100.00 that I was charged for nonsufficient funds and overdraft fees. Then I want the unauthorized debits that they took in - - -. Please help me recover all monies that Compass Bank took from me. Please do n't let them get away with this. I am an old woman that lives on a fixed income. The money that Compass Bank took from me was inappropriate. I am asking for your continued support in helping me recover all of the money that Compass Bank inappropriately took from me. Thank You,